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Customer Experience

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215 results found

  1. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    2 votes

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  2. You need to add "Street Drivin'" and "Hard Drivin's Airborne" from Atari to the list of games you can select to stream. They were almost fully finished prototype arcade machines and I just fixed bugs in them on MAME and made them way more playable and Street Drivin' is now fully working and i got rid of major steering wheel bug in both of them and just 1 minor bug left in Airborne now but i think it might only be fixable through a game source code modification. They are IMO the best in the Hard Drivin' / Race Drivin'…

    2 votes

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  3. Please add the option to mute the streamers voice. Some of us just want the opportunity to enjoy the gameplay without the conversation, monologue, personal stories, etc.

    2 votes

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  4. When one of the people you follow on twitch host someone else, that channel should show up in the recommended channels.

    2 votes

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  5. Seperate console from pc , dont care about console players only PC

    2 votes

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  6. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    2 votes

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  7. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    2 votes

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  8. Hi, I just struggled the last couple days with my favorite streamers. I just wanted to bring an idea where i can choose a maximum of 5 streamers as favorite which pop up on the first view if you open www.twitch.tv (only if you are already logged in).
    It doesn't matter if they are live streaming or offline, maybe i want to watch their latest streams or something else. Just to navigate easier to your favorite streamers channel some kind of a feature would be the best thing!

    Greetings
    Eren

    2 votes

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  9. Stop suspending channels without giving a reason for the suspension. 3rd time now twitch has suspended a channel i like and still no reason other then it was a mistake by twitch.

    2 votes

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  10. When i tap a video game I want to follow for example let's say I want to follow Tekken 8 video catagory and when I tap follow twitch say no or won't let me . I delete all the games I don't want to follow and it still won't let me unfollow or follow Tekken 8 - pls fix thx u and improve

    2 votes

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  11. Channels are gaming twitch drops now, I've been cut off of a stream minutes before unlocking a drop several times now, furthermore the drops page is incredibly misleading and borders on bait and switch. These are marketing promotions and need to follow all applicable laws and regulations. Clean up your house before you get sued.

    2 votes

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  12. I subscribed to someone's channel with a recently linked amazon prime account (it was a new twitch account made awhile ago but I hadn't switched the link yet) and even though, and for like 2 minutes it still wouldn't let me watch the videos of the streamer I had just subbed to with my prime. Was just letting you know because that kinda makes it a frustrating experience.

    Also, it should not be this hard to make a damned suggestion to you. No wonder you guys are so archaic with implementing *, it's because you don't have a good

    2 votes

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  13. Please give us back 1080p for korea IP
    It already connected with foreing server.
    You don't need to limit traffic in korea anymore.

    2 votes

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  14. 2 votes

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  15. When you send out emails announcing subscription price increases, please tell us what the new price will be, rather than making us do a google search to find the information on a Twitch page not linked in the email.
    It smacks of subterfuge and customer disrespect, and generates negative feelings towards Twitch and Amazon.

    2 votes

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  16. Play the ******* stream. Also why do I have to login 3+ times to give you useless wastes feedback on your broken ******* site?

    2 votes

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  17. I need to understand why you would ban someone for their religious beliefs? Melonie Mac Go Boom was recently banned for hate speech. Well that does not sit well with me. It is a SIN. It is a mental illness. It is simply a disgusting behavior. I hope you understand when Free speech and religious prosecution become the norm and EVIL people are the only ones left to speak. We will end as a society. And what comes next is then end for all.

    2 votes

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  18. Enormément de monde est actuellement sur mobile et je ne comprends pas pourquoi cela n'est pas prit en compte dans les statistques. Il faut se mettre à la page, quand la majorité des personne est sur téléphone et suit des lives via mobile. Tout le monde ne peut pas avoir d'ordinateur dans les transports ou chez des amis, par ex. Il faut prendre ces paramètres en compte.

    2 votes

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  19. Be able to follow a channel and then set it up so that the Live section of the Following page only shows that channel if they are streaming selected games and/or categories. For example, only show boxbox if playing TFT.

    2 votes

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  20. Something similar to what YouTube uses. An ability for users to show off channels they follow, so that people who would want to could go check those channels out and vice versa. I think it would improve the overall engagement and growth of all Twitch channels. Especially for those smaller channels who are just starting out. Or even go further and allow users to display all channels they follow on their own channel pages, so users who do view their channels can see and if they want to, go check out those specific channels.

    2 votes

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