Reopen the general help@twitch.tv inbox/give us a phone number
Twitch users need a way to reach Twitch support that is not filtered through your support form categories; by making everything so narrow and assuming you have anticipated every single problem users might have, you close the door on anyone having a novel or unanticipated problems, and they fall through the cracks and are not served. Twitch closing their general help@twitch.tv inbox was a huge mistake; a cost-cutting move I'm sure, but to remove such a basic service from your company renders your product hard to use to the point where you're just going to make people leave. Stop pretending you can anticipate every single issue a user might have before they have it. We need a way to get support for new problems that does not just push us into the Uservoice wasteland. I would love to have a phone number I can call so I can speak to a human being, but failing that twitch really must re-open and fully staff the general help@twitch.tv inbox. Closing it was a horrible, stupid, customer-hating mistake.