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Customer Experience

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215 results found

  1. I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.

    Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just…

    2 votes

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  2. To make it so that when clicking a link on twitter iOS the link takes you directly to the twitch app rather just a twitch web page within the twitter app and then having to choose, independently, to go to the twitch app.

    2 votes

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  3. Add additional live volume sliders for the different audio tracks (Same audio tracks that VOD's have) so viewers can turn up or down the music. voice or game independently. Allows the users to have a full controlling experience of the streams they enjoy. Maybe some people are hard of hearing and wish for the music to be turned off or the game down so they can hear the streamer

    1 vote

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  4. on my twitch account I can't unfollow and follow games I followed when I tap the heart icon it disappears and don't work I emailed multiple times and did everything the email told me to do an it still broken. It broken on PC , mobile an console twitch app I would either like this bug fixed or just make following unlimited like YouTube pls it been 3 years and it still broken I hope this gets seen by twitch an fixed soon. On everything

    1 vote

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    0 comments  ·  Twitter Support  ·  Admin →
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  5. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    1 vote

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  6. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    1 vote

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  7. there's an issue with a compressor on twitch, when I switch it on while im listening to music on stream strange noises appear instead of boosted sound

    1 vote

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  8. What's the point of reporting users for "Miscategorized Content" if the users that willfully abuse this have nothing done to them.
    I want to see people streaming that content, not someone streaming nonsense ALL. THE.TIME.
    So ban them, or ban them from streaming to those categories.

    Example: See user C0mmanderC00l streaming (copyright) TV shows with dodgy QRs and Suspicious Spy cam footage and "DMCA bypass" music in the Style Savvy categories. (Mostly Styling Star, but has used Trendsetters)

    1 vote

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    0 comments  ·  Email Support  ·  Admin →
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  9. 希望在觀看直播時,可以選擇聽遊戲音樂或直播主聲音或兩者都能聽到,因為有時候非常單純的想看遊戲內容但是直播主會很熱情的跟觀眾聊天,我認為對於只想觀看遊戲內容的觀眾有一定程度的困擾,非常多時候直播主的語言無法與觀眾互通,正因為這樣所以會更困擾。
    總結:
    希望能夠讓觀眾自由選擇能夠聽到的聲音來源,如:僅遊戲、僅直播主、或者兩者都收聽

    1 vote

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    0 comments  ·  UserVoice  ·  Admin →
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  10. Roller Derby Teams from across the globe are moving to twitch for live streaming. It would be nice to have video suggestions and to be able to search for other roller derby content on this platform.

    1 vote

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    0 comments  ·  UserVoice  ·  Admin →
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  11. I understand that there is an Algorithm or something that dictates when smaller streamers have the lower quality options for viewing. This should be default for ALL streamers. I feel like the option for streamers to be able to stream in lower qualities besides just 1080p should be allowed for Smaller streamers as well, not just Partners. A lot of people still don't have internet good enough to stream/watch in 1080p... letting smaller communities have that option as a default would not only help them find/attract more viewers and grow their communities but it would also be a benefit to…

    1 vote

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  12. It would be nice to not have audio muted when playing the American National Anthem. Each time it is played in our stream it's erroneously tagged as "Goodnite, Dr. Death by My Chemical Romance."

    The content skimmer or algorithm or what ever it is needs fixed as it gets annoying having to regularly submit a copyright content dispute for attempting to honor our country. Even if it's just fine tuned for items like legally obtained versions of the National Anthems of different countries.

    I could see if it was something like the Jimi Hendrix version that was getting tagged all…

    1 vote

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  13. I want to listen to my own music while watching a twitch streamer, but I can't turn down the music from stream - Only the master volume.

    With this feature there is more freedom in Twitch streams which makes the customers more likely to stay and enjoy the stream.
    Music taste can vary a lot among us and it would be cool to listen to your favourite music and streamer at the same time!

    I love Twitch and let me know what you guys think about this suggestion.

    1 vote

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  14. Implement a simplified reporting system for obvious cases of copyright infringement, such as movies, series, etc. This system should allow users to report directly to the moderation team without the need for extensive legal documentation.

    Reasoning:

    1) User-Friendly Approach: A more straightforward reporting system for clear violations would encourage users to actively contribute to maintaining a copyright-compliant environment.

    2) Efficiency: Streamlining the reporting process for evident cases can expedite the resolution of copyright issues, ensuring timely action is taken.

    3) Privacy Concerns: Current requirements for personal details raise privacy and security concerns. A simplified process would alleviate these concerns for…

    1 vote

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  15. First Some Context

    My ad revenue has been getting cut by twitch !
    pretty sure this is due to someone hate reporting me on repeat so my following disappears. twitch has done nothing about it besides doing investigations and not telling me anything, then after 2 weeks my revenue will return to normal (but still lost 60% of my revenue for those 2 weeks) untill the next hate reports (normally 2 days later), then all of this restarts!

    Always the same response! make sure to read the tos etc etc

    I am one of the few in the category i…

    1 vote

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  16. How to suggest a category for all VR Games & How to suggest a game to be added / Im thinking BanterVR - Also please have email support in addition to this uservoice and support system, it seems cluttered and confusing.

    Also, if I am logged into twitch, I should automatically sign in to twitch support.

    Much Love & Best Regards
    JB

    1 vote

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  17. Integrate an AI-driven bot with Twitch's complete information, encompassing TOS, CG, UserVoice, etc. Enable universal access for users to simplify navigation, explain rules, and assist in finding the right channels for specific feedback. Leverage the capabilities of AI to enhance user experience across Twitch.

    1 vote

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  18. Make it able to mute video, so sound only, to limit data transfer.

    1 vote

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  19. STOP SENDING ME THE KOREAN TWITCH NOTICE EVERY **** DAY!!. i've received the notice every day for the past 3 days. WHY?

    am i going to receive this every **** day until the shutdown. PLEASE STOP SENDING IT.

    also the notification keeps showing when i go on the twitch site. i know it's important, BUT EVERY SINGLE DAY is excessive.

    1 vote

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  20. I just have feedback on the customer support. I tried to log into my Twitch account and it wouldn’t work because I couldn’t remember the email. When trying to get help in order to login, the person who was “helping” me would not work with me at all. They required the email that I used to create the account in order to login, however, I didn’t know what the email was in the first place. I had my Twitch token and lots of other resources that I could’ve given in order to prove that the account was mine, but they…

    1 vote

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