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Customer Experience

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Customer Experience

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494 results found

  1. There are valid reasons to contact you that are currently impossible to address with the existing contact form due to its limited category options. It's evident that this was intentionally designed to reduce incoming requests, but it is creating significant barriers to legitimate communication.

    This needs to be addressed and improved. One solution would be to add a "general" or "other" category, allowing for inquiries that don't fit into predefined options. Not everything can be neatly categorized into your existing selections.

    3 votes

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  2. Can't tell you how many times I've wished I could find a streamer I just lost bc they are playing some other game and rarely play whatever I found them on. Watch history would be incredibly helpful even with some basic functionality.

    But if it's implemented like this website or the new Twitch mobile update then don't bother xD

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  3. Background play is utterly broken. Why is it every single time I tab out on my phone, live or vod the video playback breaks?

    3 votes

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  4. There needs to be a live chat feature for REGULAR USERS for Twitch Support. Random bugs that cripple your ability to use twitch that have been reported on uservoice for over 2 years still happen and their is now way for regular users to report it.

    3 votes

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  5. Make a social media-esque timeline of posts on Twitch so that people don’t have to rely on other platforms. ‘Twitcher’ if you will.

    3 votes

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  6. on my twitch account I can't unfollow and follow games I followed when I tap the heart icon it disappears and don't work I emailed multiple times and did everything the email told me to do an it still broken. It broken on PC , mobile an console twitch app I would either like this bug fixed or just make following unlimited like YouTube pls it been 3 years and it still broken I hope this gets seen by twitch an fixed soon. On everything

    3 votes

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  7. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  8. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    3 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  9. can we remove sound alerts from chats? It's hard to enjoy a stream when a random sound effect blasts in my headphones.

    3 votes

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    1 comment  ·  Live Chat  ·  Admin →
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  10. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  11. When i tap a video game I want to follow for example let's say I want to follow Tekken 8 video catagory and when I tap follow twitch say no or won't let me . I delete all the games I don't want to follow and it still won't let me unfollow or follow Tekken 8 - pls fix thx u and improve

    3 votes

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  12. I subscribed to someone's channel with a recently linked amazon prime account (it was a new twitch account made awhile ago but I hadn't switched the link yet) and even though, and for like 2 minutes it still wouldn't let me watch the videos of the streamer I had just subbed to with my prime. Was just letting you know because that kinda makes it a frustrating experience.

    Also, it should not be this hard to make a damned suggestion to you. No wonder you guys are so archaic with implementing *, it's because you don't have a good…

    3 votes

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  13. Be able to follow a channel and then set it up so that the Live section of the Following page only shows that channel if they are streaming selected games and/or categories. For example, only show boxbox if playing TFT.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  14. The NES community would like an NES category to stream to and find streams to view for discoverability (similar to Retro). The Retro category has too far of a reach in content. Here's a 3x4 cover image that can be used, related to the large Best of NES community, although this is unimportant. (https://ibb.co/c1qsxKS) (https://discord.com/invite/gycdSQ2hPs)

    3 votes

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  15. Something similar to what YouTube uses. An ability for users to show off channels they follow, so that people who would want to could go check those channels out and vice versa. I think it would improve the overall engagement and growth of all Twitch channels. Especially for those smaller channels who are just starting out. Or even go further and allow users to display all channels they follow on their own channel pages, so users who do view their channels can see and if they want to, go check out those specific channels.

    3 votes

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  16. Have the dev team add a "Access-Control-Allow-Origin" header to fix the CORS issue that is preventing my player for working. Here is the Javascript console error.

    Access to fetch at 'https://video-weaver.ord03.hls.ttvnw.net/v1/playlist/CvcFOP3YiNjIn6-BI1caHBrD1Z1E7LgoOYaRrS56tgJ-0crcu7YLR8iUOD8xhKvQrAzhhyWVjULY8dVHe3SNWSlVk7DHVwGwnQTZcmtOBdhTnf4LlqrQlZ7HSDvwNa3Xml_SeP68xaCYlVfYkpsg5FSp43lF-ax1Kdl7D2VoD38FEVcU5hbqdMu5ckCf6mc7lXfJos8vqNduKQNfoU7oYoi0RFjinHQ8F8NjxqjXRlUn0cePSU6e7owURm2L6EWhXnOSt45aexmlS3tQU43C5TxjWjJl-6M44COuOIutybMKTjzBR83tD49P0tubhQqsQnHX8cGsWf10bNxnq-o8Ztoc8-YJJ5BisBnia58TJXSVqPvwTsA_nxjCtEv8LyCEfkLiPNAHJaB-Uwu7iV3DwIBaHrUNA5Hl3M2y3iBvaT-hPH7GC7ahRwd-e5_de2G2uqJaKJMPrDXu2JXGTFrKdgSqdxcpv12vn46shghHizG6APTND3CxDFXZiyznu4rGkv55xUV_OiJMzo04d_eXef6HSd1R0gJ7LSagsWe8WiQ62znsk5nn3H7lqVKOsDV-H1X0XufpeMM8li74LNJXGiKNZsandcE-TMLN4nVoCbh-msjKOsvywdKFoCp9B89_zIgbF5rKYHICL4kvRHGgV4oceYvWpYG4wn-yyXsHqZyuzJDFOiYqerBcuFv-UCXwugG3aBxcEgBLTdInwtFm_bzRKRcFciykHp0BwppArkSNJo6P2o5lqaG8LnJnvxjaRYQEVj7WGauHO0_5oSZbZiA8lqXhziedzJEqMmp4DqQVjQ0fpzC8VHPa0r4cdUvc81PTwQrrBkBiZL7H53hZATkq9IPbObnWU_Ufob0gr8h5GJTFsqyIpbQXq-y3P6x3ueFTjeWclcEfJxNbMwB6H1nidkBl5A_9gw77rGcM_rzvbwtZDZ53F3ScB9fTLzLnKgOpFvUeYvX0i94-OihiGUjv064Sre6J8TSww_IiUhAZ_V2Sh6BqlWaXGgzMWJVoGD3Sa3_ZMcsgASoJdXMtZWFzdC0yMKMI.m3u8' from origin 'https://www.twitch.tv' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

    3 votes

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  17. Allow us to actually report bugs and problems outside of the narrow predefined categories. For example: I have completed creator camp to remove a strike from my channel. It is not registering. There is literally no place for me to report this bug. It is a time sensitive issue, so this is extremely aggravating.

    3 votes

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  18. In light of the hideous change to the Twitch policy please allow users to customise preferences to auto-filter out all known channels who can now also stream video highlighting their "breasts, buttocks or pelvic region" or failing that allow Channels to be blocked more easily with a single click when Browsing categories.

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  19. Ana the Twitch Admin shut down my suggestion with a response that did not address it, and in doing so proved exactly why it's totally wrong that users cannot report Admin accounts or Admin posts, or reply to Admins that have replied to us with bad information.

    We should always have the option to report Administrator posts. Administrators are people and they are fallible and the software should never, ever, ever assume an admin, mod, or employee is beyond reproach. Frankly that attitude is a big part of why Twitch support is so bad.

    In my experience the majority of…

    3 votes

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  20. The Customer Experience subsection of the UserVoice forum has some of the clearest consensus about ideas that Twitch needs to implement to make Twitch better and...tumbleweeds. There are no admins responding to posts with 100+ upvotes, no desire to actually improve the customer experience. Shame on Twitch.

    3 votes

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