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Safety

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Safety

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  1. This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
    However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.

    Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
    Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection…

    1,467 votes

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    85 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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    We are happy to announce that we have released an update that addresses some of these points.

    Channel Banned users will no longer be able to view the chat, and they will also be removed from your Chat list. There is an issue that has caused us to pause this temporarily, but we expect a fix to be out very soon – stay tuned to the Twitter thread below for the update.

    Additionally, if you Block a user, they will not be able to subscribe or follow, and Blocking them will automatically unfollow them.

    https://twitter.com/TwitchSupport/status/1243643979897417730?s=20

    How to Block a user: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers

    I will leave this topic open for your points about being unable to fully view the remaining content of a channel, and account creation.

  2. IP Ban makes it possible to permanently ban a user with the same IP Address, thus not allowing them to crate other account to try and troll/spam, etc.

    877 votes

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    74 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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    We apply IP bans in Chat based on users’ Moderation actions in certain cases. We don’t currently plan to publicize the logic we use because we think it would make it easier for bad actors to bypass the restriction.

  3. Hello! I think everyone knows about this problem... You're chilling in a big stream with around 20.000 Viewers and the Moderators need to inform the chat about something. Well, since there are so many people in the chat, moderator-messages are gonna be overlooked really fast. So, I've came up with the Idea that moderator are able to "pin" messages that will be shown above the chat for maybe 5-10 seconds or until they get "unpinned".
    preview of how a pinned message could look like http://i.imgur.com/yGzH6Nm.png
    Sorry for my english... I hope you could understand my Idea c:

    778 votes

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    11 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Please allow streamers to remove people from their follower's list. As a small streamer, I struggle with trolls, and I have made many streamer friends who have had the same experiences as me. On more than one occasion I have banned a troll from chat and had them return with upwards of 3 other accounts, sometimes even up to 10 or 15 other accounts during one stream. (Keep in mind my average stream is about 2.5 hours, and I try my best to not acknowledge or encourage the trolls at all, I just ban them and move on.) They follow…

    579 votes

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    31 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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    You have a lot of different suggestions here, the latter of which have not been implemented so I will leave the topic open, but I wanted to let the thread know that we have recently released the ability to remove followers from your list by Blocking them.

    https://twitter.com/TwitchSupport/status/1243643979897417730?s=20

    You can see how to Block a user here: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers

    Additionally, you can see your channel Banned Chatters in your Moderation Preferences in the Dashboard

    https://dashboard.twitch.tv/settings/moderation

  5. I would love a global moderator role for twitch teams (that the twitch team leader could assign), so they can work or moderate in any of the team members chats.

    231 votes

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    6 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Given the widespread use of hostile bots on Twitch right now by bad actors, particularly those targeting LGBTQIA+ and BIPOC communities, it would be great if we could have a RegEx pattern block/ban/follow restriction option. A number of the accounts being spun up for the purpose of harassing and stealing the identities of streamers have consistent name patterns, and being able to issue a regex block/ban on those patterns would be useful.

    This sort of feature would obviously be something that streamers would have to use at their own risk. Overly inclusive block/ban patterns could potentially limit legitimate viewers. But…

    177 votes

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    10 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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  7. So I will break this into 3 parts. What it is, How it will work, and why I think it's needed. (first and 3rd part may overlap.)

    My idea is to create a Channel Admin role for content creators at the affiliate and partner level. This role would have a golden sword (opposed to the green sword that regular moderators have) and would be able to remove/add people from moderator for the respective channel they are a channel admin for.

    How this will work: Starting first, how it will be set up (in my head.) All affiliates are allowed 1…

    112 votes

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    9 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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  8. This is directly copied from the proposal update from Jambo, which states as follows:

    "Twitch Safety Support - Update Proposal by Jambo

    1. UPDATED REPORTING TOOL
      Twitch’s reporting tool is outdated, and needs to be revamped. The biggest suggestion for this is to have a lesser detailed reporting still available on profiles but provide a link to something similar to submitting a ticket, but will allow the user to submit images as well as links (currently images cannot be uploaded with a report) be marked ‘high priority.’

    2. HAVE A DIRECT CONTACT EMAIL ADDRESS FOR PARTNERS
      Along with an updated reporting tool,…

    109 votes

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  9. I believe a feature in one's settings that makes it so moderators of the channel can't moderate without having Two Factor Authentification activated would be super useful, with this new optional settings it could dramatically decrease the amount of compromised moderator accounts while also raising more awareness for 2FA

    90 votes

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  10. Or give streamers and mods an option to just ban someone from chat, or ban them from watching the stream completely.

    This would be beneficial for multiple reasons, for example it would help battle stream sniping, instances of stalking, harrassment, etc.

    this has been voiced on twitter many times, time for it to be voiced here too

    84 votes

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  11. As you might have expereinced, when chat is moving fast but someone needs a message deleted or timedout/banned mods can sometimes missclick due to the fast moving chat, now while we do have the pause chat option this can still happen due to a flinch or a nudge from a pet or someone else, what I am suggesting is an undelete/restore function within the chat for mods.

    If someone was banned by accident or timedout all their messages are purged, but how about when you undo the mistken action you have the option to restore that persons messages within the…

    75 votes

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  12. This is similar to the idea of banning abusive troll users at a certain IP address, https://twitch.uservoice.com/forums/310201-chat-messaging/suggestions/7956255-ip-ban-from-channel.

    In that request, a Twitch dev gave the following reasons for why such a ban would be hard to implement:

    1. IPs change. A lot. A broadcaster might lose a significant portion of their audience, and viewers might get confused if there are a lot of banned IPs (such as universities).

    2. System load. Looking up a enormous list of IPs to see who is allowed to watch on every single video play is an enormous system load I’m not sure we’re willing to…

    51 votes

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  13. In the sense of IRC's +m channel mode, only moderators and higher would be allowed to speak.

    Useful for:

    Announcements
    Aiding in spam cleanup
    Crowd Control

    This, I think, would be essential to mods of event streams, and other high traffic channels.

    46 votes

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  14. In light of recent events in which two individuals have been harassing and cyberstalking a number of Twitch streamers, myself included, it would be helpful to filter out alternative forms of profanity along with formats of phone numbers.

    Specifically, I suggest the following be filtered/prohibited in username creation:

    • bltch (with an "L" instead of an "i")
    • wh0re (with a "0" instead of an "o")
    • ########## (the typical format of including phone numbers in a username)

    All three of these techniques have been used by internet trolls when creating multiple accounts to harass streamers and post their personal information.…

    45 votes

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  15. I guess it would make sense to put this somewhere in the User's settings, but it would be convenient for a user to see a list of all channels that they're banned from chatting in. Channels can currently see all the users who are banned from chatting in their channel, but what about a list of channels that have banned the user from chatting in their chats. This would also make it easier to figure out which channels to speak to and try to get unbanned from.

    33 votes

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  16. It is a common occurrence for moderators to judge transgressions differently from each other, or from the broadcaster, and apply different timeout lengths. I feel moderators could benefit from having the timeout duration for the specified user not overridden by subsequent timeouts, but rather have a notice given to the mods specifying the remaining timeout for that person.

    32 votes

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  17. I would love to see Twitch implement a feature that allows Streamers to set up a hard block for users with XX (configurable by streamer) amount of currently active bans.

    This feature alone would greatly reduce the serial trollers that do nothing but jump from stream to stream trolling and getting banned.

    It would also be great to have a feature that allows Mods and Streamers alike to see how many active bans a viewer has.

    Thank you for your consideration.

    29 votes

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  18. I'd really love to have a content warning system similar to the tag system. It would auto-populate based on the current game or let streamers add warnings for Just Chatting or Talkshow streams. I'd prefer the system to be more opt-in than a popup every time you enter a stream. It would have a button near the category and tags part of the UI that reveals relevant warnings. It would be super nice if it could be user configurable to display a pop up only if a user navigates to a stream that contains a warning they've chosen to be…

    27 votes

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  19. Bot spam, bulk follows, etc. have always been a problem but it seems that this is only growing more prevalent as time goes on. Additionally, the phenomenon of troll raids has been something I've become more aware of over time and suspect is growing as well.

    Having a feature where streamers and moderators can bulk select users based on criteria (e.g. follow age, view time, joining from a specific raid, message pattern posted in chat, user name, etc.) and then use a single action to report and ban / timeout / block users would be immensely helpful in combating these…

    25 votes

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  20. A lot of streamers deal with streamsnipers. Especially people that play shooters. It will be a lot easier to get rid of the streamsnipers if they cant watch your stream anymore once they get banned from your channel. Nowadays you can still watch the stream when you are banned, you just cant type in the chat anymore. This has to change!

    24 votes

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