Updates on Twitch Safety Support
This is directly copied from the proposal update from Jambo, which states as follows:
"Twitch Safety Support - Update Proposal by Jambo
UPDATED REPORTING TOOL
Twitch’s reporting tool is outdated, and needs to be revamped. The biggest suggestion for this is to have a lesser detailed reporting still available on profiles but provide a link to something similar to submitting a ticket, but will allow the user to submit images as well as links (currently images cannot be uploaded with a report) be marked ‘high priority.’
HAVE A DIRECT CONTACT EMAIL ADDRESS FOR PARTNERS
Along with an updated reporting tool, make it easier for Partners to contact the team for urgent matters. A ticket queue will not always work when situations require more attention, and allow actual responses to come through, not an automatic response to a ticket. Designate members of your team to reach out to, as well as reassure, those with high urgency situations.
CONDUCT ON OTHER PLATFORMS MUST HAVE MORE OF AN IMPACT ON TWITCH
If a Twitch user harasses others on another platform, there is clearly a direct correlation and this needs to be addressed. Twitch should absolutely have open communication with other platforms, such as Twitter and Discord, and be able to abolish communities and users who bully, harass and target attacks on others. Their activity represents the site regardless and that responsibility absolutely falls on Twitch to make note when it’s brought to their attention. There may not be anything Twitch is able to do with regard to the other platforms, but can absolutely take matters into their own hands for theirs.
BUILD AN EMERGENCY/URGENT RESPONSE TEAM
Twitch may be a streaming and gaming website but internet threats are all too real. Harassment and bullying are not medium level urgency. The mental health of the streaming community needs to be a higher priority. While there are definitely other large issues, many attacks online impact the very real lives of content creators every day. For a platform that cares heavily for inclusivity, safety and equality, there are not a lot of tools in place to ensure its safety.
STOP ALLOWING THE CREATION OF RACIST AND HATEFUL USERNAMES
We are able to ban these words in our chats, it should be just as easy to create a filter that prevents names of this nature. Plain and simple. Allowing these words to be used, and their creation allowed, is setting us back. While there will always be an exception, the exception and rare circumstance is better than allowing these to be made with no precaution taken.
WORK WITH DISCORD TO BUILD A FILTER/INTEGRATION
DISALLOWING BANNED ACCOUNTS JOIN A STREAMER’S DISCORD SERVER
If a streamer or viewer has their Twitch linked to their account, any user who joins from a link originated by said streamer for their chat only (a creator link, if you will) that’s built into chat through a linked bot that does not allow users who have been banned in chat to join a Discord server.
DO NOT ALLOW BANNED USERS TO VIEW CONTENT
While having banned users unable to see chat is a great step in the right direction, it’s not enough. As streamers, your personality is on video, not in chat. It’s great to keep your community safe, and unseen, but the streamer is more than likely the target in attacks like these. While, yes, incognito tabs exist and there is nothing that can be done with that (outside of IP bans, which should also be considered), it needs to be noted that keeping your creators safe should be a top priority.
NAME CARDS SHOW IF USER IS BANNED IN OTHER CHANNELS YOU MOD FOR
When you click on a users name, mods in that channel should be able to see if this user has been banned in other channels that they mod for, and be made aware of potential incoming issues.
ADD A MODERATOR CHAT BUILT WITHIN MOD ‘VIEW’
Build a chat box/space for moderators to discuss without leaving stream to talk in a separate app’s chat (i.e. Discord) and lose sight of chat in the process."
I absolutely agree with all of these points. I also would like to see an update to the "We've actioned on your report" emails. It should list the original report of the user along with the username of the person reported.
Each of these should be added into the appropriate sub forum uservoice categories. Title them like Twitch Safety Support - Add MOD chat in MOD View.
As for MOD Stuff, as a MOD on multiple channels I'd like to see comments made on a users account even if I don't MOD for that channel. It will allow MODs to see patterns, and any MODs that submit violation reports on a specific user along with allowing screenshots or clip submissions so carry a special flag that prioritizes the request higher then other normal viewer requests who might be manipulating the system for nefarious, harassment or trolling purposes. With new flag priority system, give broadcasters an even higher priority status (Don't distinguish between affiliates and Partners) because lets face it, the platform is going in the affiliate dominated area & partners just get added activation and payout perks. Most "partners" don't even meet the new "partner" requirements to be partners.
These are all fantastic points!