36 results found
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Allow for better communication with real humans to appeal false bans/suspensions I have now two people I personally know that have gotten banned by bot accounts or just dummy accounts for reasons that are obviously untrue, and I have definite proof for one as I was present for their entire stream, and I know exactly what happened their entire stream.
These people are both dating each other and I'm very certain they were deliberately targeted as one got suspended two weeks ago, and the other today. They've also dealt with bigoted people saying hateful words (who are probably the ones reporting them). The one I was present in their stream I…
64 votes -
Account Suspension Feedback The appeal for suspension of the account does not receive feedback other than an automatic response. Is it possible to provide feedback on all appeals without ignoring some?
44 votes -
Banned Username Approval Change if a account has been banned it needs to go threw a process before they can change just like when you have a emote removed because that is ban evading and they are still able to lurk and be around we currently see this going on with accounts that have been banned by multiple streamers but just change there name and continue to troll and bother the streamers
33 votes -
Appeals I was indefinitely banned almost 18+ months ago and followed the appropriate appeal steps and was never given a decision or explanation for why I was banned. Is Twitch ever going to address their moderation, banning procedure or appeals process?
30 votes -
Handle Appeals I'm so sick of streamers getting permanently banned (indefinite suspension) after 1 thing and never getting anything back from twitch as far as an explanation or response to an appeal. I have seen people lose their passion and dream over the ridiculous moderation and support team. There is no reason people should be waiting 5 months for a response from twitch.
Just recently my fiance was banned for something that he blatantly didn't do. He was banned for BAN EVASION when he never even had an account before the one that was banned. It's absolutely ridiculous.
I continue to lose…
26 votes -
petition for appeal sometimes bots or maybe some random report could get an account banned. seems like out of nowhere, but the community wants to help for appeal but what if they arent getting heard? what if they were just brushed under the rug and not looked upon? how serious are things being taken into account? What is one streamer to All of Twitch?
The Community should be able to help the streamer push for an appeal, push to be seen, to be noticed. Answers need answering, we are all people too, Small streamers, big streamers, we should be equal for support. But…
25 votes -
Allow to people to appeal more often for appeals. It is not fair that you can appeal only once every 6 months. If you are not a partner on Twitch they will not care and reject your appeal plan to reinstate your account on twitch. It would be better if you could appeal once a week to try to get your account back for Twitch.
24 votes -
Needs to be a lot better human communication with streamers given strikes or bans I have a friend who streams on this platform, she was wrongfully given a strike a few months ago and even though your team acknowledged that it was done in error the strike has still not been removed. She has now received a second strike for inappropriate attire even though she is always very careful to ensure she follows TOS so we are unsure of exactly what the violation was but she is now looking at a possible third strike and banning because she still has a wrongful strike on her account and we don't understand what the second strike…
19 votes -
previous violations should not remain on your record forever I was just wrongfully indefinitely suspended, as in it was very quickly lifted as a "mistake on your end." I have two twitch accounts. The twitch account that I was currently streaming on received 7 days, but my second twitch account that I was NOT streaming on was indefinitely suspended immediately. My second twitch account has not received any violation in 3 years, and yet it received an automatic indefinite suspension... and again, as a mistake on your end. No TOS was actually broken on either account.
My point is, something that happened 3+ years ago should not punish us…
16 votes -
adding a "unjust suspension" option to the appeal adding a "unjust suspension" option to the appeal or something that let's Twich know the person suspended might've been so without the reason mentioned
and a proof of reason for suspension.
my account was suspended due to Fraud when all I did was sub to 2 of the streamers I usually watch, that's all it took for you to suspend my account ? really ?16 votes -
Better Appeals System I believe the system for users to appeal bans could be better improved by submitting an actual description and even getting the opinion of the streamer. I had two friends in my chat and ‘Friend 1’ made a comment (Something to the effect of “…kill @Friend2UserName !!” while playing a first person shooter) and ‘Friend 2’ thought it would be funny to ‘report’ the comment of Friend 1. Well, without review, Friend 1 was banned and denied appeal. Friend 2 even admitted that he did the report jokingly and there was nothing malicious about the comment. Friend 1 was an…
14 votes -
To check cases more often and not take care only of Verified users I have suspension for 30 days.. The suspension is over since 11 February, now it is 31 March and I am not yet unbanned? Why? I've made 10 cases and Twitch still does not response.. How more should I wait??
My banned account: nameless2g
12 votes -
Appeals Process The appeals process for a suspended account is such poor customer service. You can assign resource to this area but not where it matters in answering unjustified bans or suspensions.
The consistency on the appeals is so flawed it’s ethically and morally wrong.
This post will be deleted, again, because you don’t want to own up to poor customer service and would rather delete a post than provide a good service to loyal customers. Contact me for details, but I doubt you will.
11 votes -
I cannot know whether or not I should appeal something without evidence of what actually happened. I was recently suspended with the option to appeal. Problem is, I can’t appeal something if I can’t see what I was suspended for.
I was not sent any proof of what I was suspended for. How am I supposed to appeal something if I am not given proof of what happened?
For example “You are suspended. Appeal here.”
“Appeal what? What did I do that needs to be appealed?”
Was there a legit nip slip that obviously does not warrant an appeal? Cheap clothing can sometimes be too thin. Is there a particular outfit I was wearing that was…
10 votes -
Information about suspension account in chat (reason, duration) You can so that after the suspension of the account in the chat there is a reason for blocking the account, the time of blocking and a button to contact support.
8 votes -
Appeal Review Timeline Suspension appeals should have a clear timeline. Additionally it should be clear that it has actually been recieved & where it is in the process. It shouldnt take months to review a vod "pending" is not a clear acknowledment of reciept let alone a clear communication of expectd timeline. It leaves "innocent" parties hanging in limbo sometimes with slanderous accusations having been made.
7 votes -
Tell people why they are suspended instead of suspending the accou t and not replying to emails regarding said account When you ban/suspend an account without a clear reason and they try asking why and how to fix the suspension, email that person back. Don't ignore it. I have proof that twitch replies to certain emails and ignores others. Twitch is a joke and they play favorites.
7 votes -
Better Enforcement of Policies To Anyone Under Suspension/Ban Better enforcement of policies regarding individuals who are under suspension/ban. Anyone who commits violations to the ToS should get suspended/banned based on the offense, and if said individual commit any other violations (ban evasion, appearing on another person's account, etc.) while suspended/banned, they should automatically be hit with a permanent ban.
6 votes -
Changes that do need to happen to better the platform Honestly if you have a thriving community and get suspended you can't interact with anyone at all. You are yanked out from your freinds and no real way to communitate unless you have other platforms. This can be very damaging and can be dangerous for the individual. The process of appeal or the way suspentions are given give you no feedback or redemption literlaly removing the individuals freedom of speach. Putting everything in the hand of an automated system that plays with peoples life work and hobbies. Honestly I suggest a more humane system that allows a period of time…
6 votes -
Allow people to make a 2nd ban appeal after a certain amount of time Sometimes people write a ban appeal they end up regretting due to the cause that they wrote it without thinking straight due to the shock of the ban
5 votes
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