Account Suspension Feedback
The appeal for suspension of the account does not receive feedback other than an automatic response. Is it possible to provide feedback on all appeals without ignoring some?
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jamesanderson0345
commented
Account suspension can be a frustrating experience, especially when it occurs without clear communication or prior warning. To improve user satisfaction and trust, it's essential for platforms to provide transparent and detailed feedback outlining the specific reason for the suspension, any violated policies, and steps the user here https://noob.com.pk/ can take to appeal or resolve the issue.
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iz_mi
commented
Now, as a paying customer I want to get a clarification about reasons I got suspended for a week. From my wildest guess it was some sort of monitoring and automatic action that a human forced on my account. After my appeal was denied I asked for details in support case which was ignored. There is no dictionary of forbidden words/expressions so before getting details its just guesswork. Nothing from the few lines I wrote that day got auto-modded by twitch, nor did I get a timeout or ban from any stream moderators. Going through all the choices on support page clearly avoid even submitting a support case regarding suspension cases. Before I cancel all my subscriptions, some of them over ten years long and no chronic history of me being unwanted on any streams/channels (subscribed or followed) I will be waiting for someone from twitch to notice this comment here and clear the confusion for the case and potentially admit that the suspension was an overreaction from twitch or its moderators.
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wolfmonsterrex
commented
Can I get my account unbanned because I've been trying to avoid getting copyrighted and it keeps saying do to VOD I can't stream and don't know what I have to do to fix it
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mleonard3218
commented
A shame, though not unsurprising, this has gotten no attention of Twitch.
Their suspension decisions & appeals process has gotten totally out of control, ruinous for anyone who isn’t partnered.
They use Ai to review appeals (any claim that a person looks at the appeal in any meaningful manner is false).
I even know of a handful of medium sized streamers (500-1k viewers) who are considering combining for a class action lawsuit over it. That’s how frustrated over it people have gotten.
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pauljeff123
commented
Receiving only an automatic response to an appeal for account suspension can be frustrating, especially when users expect a more personalized response. Providing feedback on all appeals is possible, which would greatly improve user satisfaction.
In the context of https://fintechszoom.com, providing detailed feedback on each appeal would be crucial if a user’s account were suspended due to a potential violation of platform rules or suspicious activity. Rather than just sending an automated response, FintechZoom could offer a more transparent process where each appeal is reviewed, and specific reasons for the suspension, along with steps for resolution, are communicated to the user. This approach not only fosters trust but also helps users understand how to avoid similar issues in the future.
Implementing such a system requires investment in customer support resources but can lead to a stronger relationship with users and a more transparent and user-friendly platform.
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gray_algor
commented
an actual response from another person would be highly appreciated, instead of the cold shoulder we used to getting after a suspension.
honestly all of their lack of support makes me never want to spend money on their platform. -
ITS__ALZ
commented
i was recently suspended for "Botted or automated account" with not even a
reminder notice, now please explain to me how is it my responsibly if people are
making fake accounts? it is unfair the way you guys handle thing in such way i
feel like i was suspended unfairly and even though i got my account back i
thought il share this as an awareness on towards people look into it more then address the situation thank you.
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complainerandy
commented
I recently got banned for mistyping my age as 12 when I am 22. My history on twitch clearly proves my age. I appealed the ban and got rejected within 30 seconds without any request to verify my age. It seems very unprofessional to get banned without adequate evidence to justify the ban. I thought I could trust the quality of twitch support for their users.
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BotDagger
commented
I was recently hacked and suspended and honestly reading the lack of support or feedback from others is extremely worrying, I have severe anxiety and mental health issues, I could be sitting around checking my emails daily for the next few years by the sounds of things, how on Earth do things get this bad?
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Memoria27
commented
+1. I experienced the same issue.
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lofiradio247
commented
Funny how 2 years later I have the EXACT same issue.. just an automatic response, and whenever (once every 10 customer support requests) you get an email back saying "For any specific tax-related inquiries, please set the category as follows: Affiliates > Payouts > Tax Forms. For any other inquiries related to your Affiliate account, feel free to specify the category as provided in the help portal so that we can best assist you." which is USELESS.
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ZeigenValued
commented
Free Zeigen_Value from his unfair and unjust Indef!!
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TheZeigenValue
commented
Free Zeigen_Value from his unfair and unjust Indef!!