123 results found

1. Kick unwanted users/bots from Channel COMPLETELY!

   Dear Twitch,

   We are now dealing with a new threat of bot accounts. These accounts sit lurking in channel, possibly logging info of either streamers or chatters. They may be using this info for giveaway sniping, or possible future bot attacks, including viewer bots, follower bots, and even spam bots. They sit there and do nothing, they follow us to other streams we host/raid. We ban them, not like they ever say anything, but to prevent them from spreading, we need a way to KICK THEM OFF THE CHANNEL.

   Recently had a run in with "Opentwitchbot" whom acknowledges that they are running a bot in other's channels, but never requested permission to do so, instead, they want us to run THEIR command in our channels to make them leave, which isn't possible on our bots, because our bots are not design for that command, nor is it a Twitch command. I don't know what their command is doing, and I certainly don't trust it. When confronting them on the fact that their bot is breaking ToS, they reported me for reporting them. I requested and stated to them several times, their bot is not welcomed in my channel, and they refused to remove themselves until the end of my stream, waiting for me to host someone and latch on to them, thus spreading.

   We've all been noticing another set of bots possibly working together, Faegwent ThisIsMyDevAccount and chatdb, they never speak, but they have hundreds if not thousands of followers, they never broadcast, etc etc, what are they doing sitting in our chat? sending info to these followers? that's against ToS. We the broadcasters need an option to kick them from the page, doesn't have to be permanent, they might have an option to hop back on, but I think we should have some sort of captcha security so they can PROVE they are human, and not a bot when rejoining the page!

   Banning doesn't do enough if they can still read the chat and gather the info. Reporting seems to do nothing for the past 2 months of reporting them, from MULTIPLE witnesses/reporters. It's about time we have some control over the unwelcome bot accounts.

   Help us help you lessen the load!

   Sincerely,
   A Hard Working Broadcaster, just trying to stop the spread of unwanted guests.

   Dear Twitch,

   We are now dealing with a new threat of bot accounts. These accounts sit lurking in channel, possibly logging info of either streamers or chatters. They may be using this info for giveaway sniping, or possible future bot attacks, including viewer bots, follower bots, and even spam bots. They sit there and do nothing, they follow us to other streams we host/raid. We ban them, not like they ever say anything, but to prevent them from spreading, we need a way to KICK THEM OFF THE CHANNEL.

   Recently had a run in with "Opentwitchbot" whom acknowledges that they… more

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   193 comments  ·  Bots  ·  Delete…  ·  Admin →
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   Planned  ·  AdminShimesaba (Product Manager, Twitch) responded

   Hi, I know that this is a very late response, but we’re hoping to find time to address this issue later this year. There are a few steps we’ll have to take to solve this problem in a way that will work for all streamers, but we understand the severity of the issue.

2. Analysis of a Hate Raid Bot account & Technical Solutions to Solve this Problem

   I'm a Twitch moderator for 3 small Affiliate streamers. I'm also a former tech support escalations agent for multiple companies & have a business degree, & I do free small business consulting to help small streamers reach Affiliate, start their streaming business, & grow their own communities on Twitch, because I think people have potential to work for themselves doing a job they enjoy & that Twitch has a lot of potential to be a platform to help them do it.

   It was the community potential that made me spend the last 10 months learning the platform to help others who were just getting started & that's why I'd rather not leave, I'd rather just help Twitch Do Better with practical solutions based on my insight, because bots are a complicated issue with a lot of factors that are hard to manage, & these particular bots are more sophisticated than simple chat spam bots.

   So I've evaluated how the hate raid bots operate by studying one that follow/unfollowed my streamer & others that caught my attention while I waited for the report to be actioned & for Twitch to shut it down. These bots are exploiting vulnerabilities within Twitch to keep coming back, hosting Twitch Partners to harvest IPs & spread from their popularity & viewers to find tagged accounts to hate raid.

   They hide from the search algorithms so they don't come up under a name search & instead reroute to a dormant, inactive, randomly chosen twitch account they base their names off of. These bots have also already caused at least one small non-affiliate streamer to get banned by Twitch & have to fight to be reinstated, & if Hoss00312 hadn't gone on a twitter rant & linked his twitter on his Twitch page, I wouldn't have known he was actually a victim of the bot problem & not a participant.

   Hate raid bot Hoss00312_ gained over 10k followers in the 18 hours I monitored it waiting for my report to be actioned, because there was no category that made sense to report a bot that never chatted & nothing about its page or content was the problem, so I had to go for a vague "something else" category which likely put it at a lower priority.

   And streamers don't seem to understand a ban doesn't block anything but chat & these bots in particular un-ban themselves, come back, & follow again & again waiting for the day they use a tag to conduct a hate raid. Banning is incredibly easy & the reporting is complicated & overwhelming particularly to someone who's either shocked or upset or afraid, so streamers haven't been submitting reports for Twitch to actually review the accounts, just muting them from blasting their chat.

   Below is the practical back end technical changes that Twitch can make that will resolve a lot of issues, help Twitch streamers & viewers understand & utilize the the reporting process, get rid of at least this type of sophisticated hate raid bot & help prevent & manage others that come up in the future.

   1- These bots are hosting Twitch Partners to harvest IPs & hunt for targets who stream with identity tags to hate raid.

   Solution- Bring back the ability for streamers & moderators to see who is hosting their page in the Stream Manager & the option to manually remove themselves from being hosted.
   

   Add a pop up "why do you want to be unhosted from this channel?" with options including "Suspected bot account" & make that create a report for Twitch Support to review with a link to block the account.
   If a 3+ month dormant streamer account is added to an auto host list, trigger an email telling them.
   

   2- People believe enough bans & public outcry will trigger Twitch Support to look into an account which demotivates them to report & block

   Solution- Lower the threshold for bans on an account to trigger a report to Twitch to investigate, accounts catching 50+ bans an hour are either a bot or a toxic chat troll.
   

   Rename "ban" to "mute" & give a pop up asking if the account needs to be reported for hate speech/hostility or as a bot so users better understand that they need to report it to Twitch Support for review.
   

   3- The reporting process is a complicated tech tree with too many options. It's easy to ban & make it "not my problem anymore" & difficult to report a problem account to get Twitch to investigate.

   Solution- Simplify the reporting process, start with WHAT the problem is, then WHERE the problem is with a text box at the bottom for added notes. Make it easy for people to report bot accounts & let back end keyword algorithms filter it down the tech tree to the right department in Twitch Support for review.
   

   Add an internal flag on accounts that spam-report multiple streamers across multiple days to investigate for potential reporting abuse.
   

   4- Hate raid bots fill chat with hate speech & the only option for streamers to spare their followers & themselves is to clear chat for the whole stream, which impacts their content & ability of other streamers or viewers to report.

   Solution- Take away "Clear chat" & replace it with "Blackout chat," add censor boxes to the last 2 minutes of chat & time out all chatters for 5 minutes to give everyone a time to submit reports.
   

   Add a subcategory to "View Recent Raids" to see all chat names that came with the raid & a "Report this Raid" mass report/ban/block option.
   

   5- The hate raid bots don't show up in search & scapegoat legitimate accounts & open multiple gibberish string screen name bot accounts to conduct hate raids.

   Solution- Internally flag multiple close variations of a name & random gibberish string names so any reports on those accounts are automatically set at a higher urgency for a review of the chain of accounts.
   

   Check your search priority algorithms to see how bots at 25k+ follows are evading search results.
   

   6- Hate raid bots gain followers & grow extremely fast, sometimes 1k follows an hour.

   Solution- Flag accounts that gain follows too fast to be organic growth or human effort for review, add an exception for accounts that actively stream content to account for popularity growth.
   

   I'm a Twitch moderator for 3 small Affiliate streamers. I'm also a former tech support escalations agent for multiple companies & have a business degree, & I do free small business consulting to help small streamers reach Affiliate, start their streaming business, & grow their own communities on Twitch, because I think people have potential to work for themselves doing a job they enjoy & that Twitch has a lot of potential to be a platform to help them do it.

   It was the community potential that made me spend the last 10 months learning the platform to help others… more

   325 votes

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3. fix bot spams

   get a hold of the people that openly say on Twitter that they organize bot spams that specifically target POC and LGBTQ+ streamers

   208 votes

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4. add a feature to hide or remove mass join bots from chatter lists.

   There has been much talk on the r/Twitch reddit regarding the large amount of mass join bots. These bots, although they haven't broken a rule, are quite annoying to many people. Especially the ones that randomly follow/unfollow during a stream just trying to get attention.

   I believe many people would really appreciate some sort of a feature like /hide NAME that will remove the username from the chatter list and possibly block them from following. If it is indeed a bot there is no harm done.

   134 votes

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5. Dont allow bots from following channels

   After the bot attacks on twitch Vtuber channels in those days, i think it's necessary, NOW, a feature which block bots from following channels, the idea should be this : an unverified account gets blocked from the start to follow a channel if that account isnt verified, remember that to create a verified account it's necessary to doing a longer process so the bot buyer much necessarily taking more time and they will give up. Or something which work like that to fight bots.

   82 votes

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6. restrictions to prevent bot follows

   The idea is simple: Add the same phone & email verification options to the ability to actually follow a channel, and thus also giving account age requirements to be able to follow a channel. This will allow small streamers being targeted by hate raid Bot attacks to simply prevent the bot attacks easily, instead of being driven off the platform.

   77 votes

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7. Creating a restriction for bots to fight spam

   There are people on Twitch, who have a program that allows bot spamming in chats. They buy accounts somewhere in the form of login:oauth:token and connect them to their program.
   They used to spam ads to promote themselves, now they do that to create conflicts between streamers or just to mess with streamers.

   It is possible to get an Oauth:token through the Twitch API request, using apps verified by Twitch.
   If I understood correctly from the developer's words, Twitch can get info about a token that sent the message.

   My way of dealing with people that spam is (или я бы сказала What do I suggest to deal with the problem is) to add a form to a channel settings in order to put there the names of users (bots), which can send messages in chat using oauth:token got by a 3rd party app.

   I think it'll be the most effective way to deal with spammers because in most cases the accounts used for spamming are stolen ones and users whose accounts were stolen wouldn't be happy to find out they were banned from some channels because someone was spamming from their accounts

   There are people on Twitch, who have a program that allows bot spamming in chats. They buy accounts somewhere in the form of login:oauth:token and connect them to their program.
   They used to spam ads to promote themselves, now they do that to create conflicts between streamers or just to mess with streamers.

   It is possible to get an Oauth:token through the Twitch API request, using apps verified by Twitch.
   If I understood correctly from the developer's words, Twitch can get info about a token that sent the message.

   My way of dealing with people that spam is (или я… more

   74 votes

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8. Disable Follow on a Channel when being Follow-botted

   Hello,

   Being follow-botted in a stream is not something that is pleasant when the streamer wants authentic following.

   When this happens, there is no way to stop it. Streamers wishing to remove these fake followers must manually remove them.

   This burden can be lightened if there would be a way in the Twitch channel / live settings to block the Follow feature for some time and unblock it later.

   This feature request will help streamers block these follow-bot attacks and help them retake control of their stream.

   68 votes

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9. Bot Protection

   Seen two twitch streamers getting hit with what can only be described as a bot flood follow iam talking 1000+ Followers, Created by some sort of bot, is there an option to protect streamers from this kinda flood bot

   61 votes

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10. Better protections for streamers being labeled as bots

    I came across a scenario this week where a popular streamer (KevoKoala) was banned mid-stream for being labeled a bot account. The email he received sounds like he got mixed in with a bunch of accounts flagged as bots and mass banned.

    I feel like there should be protections in place for streamers where the flag is removed or at least sent to a human for review if they have over a certain number of subscriptions, average viewer count or followers. Something. There are plenty of qualifiers that can separate an active streamer's account from a malicious bot account. The fact that there are no protections for streamers in place is quite scary. This automated decision will impact his income as all of his subscriptions were automatically canceled and he has lost a major avenue of communication with his community. IF he can get this ban reversed, it could take anywhere from 2 weeks to 2 months to be corrected and I doubt Twitch will compensate for the lost income during that time. As a streamer, I can't imagine taking that hit when things are already so tight. I feel like this could happen to any of us at any time and there is no protection in place against it or streamlined process in place for correcting the issue. I would hope that Twitch would prioritize getting these creators back online as fast as possible to reduce the amount of lost income for both parties involved.

    Requests:

    -Better bot detection or set of qualifiers that send bot bans to a human to review before possibly effecting creator's income.

    -Better appeal system for streamers who are falsely banned

    I came across a scenario this week where a popular streamer (KevoKoala) was banned mid-stream for being labeled a bot account. The email he received sounds like he got mixed in with a bunch of accounts flagged as bots and mass banned.

    I feel like there should be protections in place for streamers where the flag is removed or at least sent to a human for review if they have over a certain number of subscriptions, average viewer count or followers. Something. There are plenty of qualifiers that can separate an active streamer's account from a malicious bot account. The… more

    49 votes

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11. Stop the integration of AI onto twitch. Nobody wants it, nobody asked for it. Nobody wants a stream recap feature

    The use of AI is harmful to the environment, the economy, mental health and the trustworthiness of facts. It is a solution in search of a problem that is being crammed into every nook and cranny of our lives and we're fed up with it

    45 votes

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12. Have the Ability to turn off stream embedding

    Over the last few months, several friends of mine have been view botted with hundreds of bots from embeds. I am asking for an option to not allow a stream to be embedded. Most likely on the 'Stream Information' page

    Doing this would allow small vulnerable channels to have some protection from bot attacks via embedding, along with shield mode for chat bots and sery bot to ban bots on twitch this would make twitch a much safer place for vulnerable groups

    42 votes

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13. Spam Bot Ads and Spam Follow Bot

    Usual Spam Bots, the last in time "Bigfollow"

    Use anti-bot system with algorythms to detect these kind of bot, who the the same sentence with variations, characters variations, space variations, etc...

    Twitch detection should learn and create auto-detection for them :
    a user enter a channel, post one message and leave, enter another channel, post the same message (or same message with variation) and leave..

    the last spam bot is easy to detect, because they use the same keyword in their sentence variations : Bigfollow

    Twitch please use an auto-detection, and ban them.
    And allow users to the new words to that "keyword list used in sentence by spam bot"

    The same for the FOLLOW-BOT, they just enter a channel, follow, unfollow immediatly, just to activate the trigger and display their "ads username", and they continue, enter a new channel, follow, unfollow...

    Usual Spam Bots, the last in time "Bigfollow"

    Use anti-bot system with algorythms to detect these kind of bot, who the the same sentence with variations, characters variations, space variations, etc...

    Twitch detection should learn and create auto-detection for them :
    a user enter a channel, post one message and leave, enter another channel, post the same message (or same message with variation) and leave..

    the last spam bot is easy to detect, because they use the same keyword in their sentence variations : Bigfollow

    Twitch please use an auto-detection, and ban them.
    And allow users to the new words… more

    28 votes

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14. what can we do about follow and view bots if the issue arises on our channels?
    28 votes

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15. Hate Raids and how to do better

    First off I wanna thank RekItRaven for Shedding so much light on this issue that has been occurring for years. I have just started streaming 8 months ago and this is my 4th time this year getting hate raided. I’ve been called almost everything in the book. Now I have several ideas on how to make this better but for starters. You Need to obey the Blocked/Banned Order. Anyone who is Blocked Or Banned should not be able to Hate watch us thus risking another hate raid whether that be in the form of bullying or racism. 2. Have Better & Faster Reaction time. There is no reason why we should have to start an entire movement to get your attention. I know you see the reports on these accounts/issues and they should not be ignored. You built a community where you wanted people to come together as a team, to be able to stream while they are in a comfortable and established environment. So far you have not practiced what you preached. You focus more on hot tub streamers getting what they want than Black/POC/LBGTQA+ creators feeling safe in the comfort of their own homes which is frightening to me. Please just do better that’s all

    First off I wanna thank RekItRaven for Shedding so much light on this issue that has been occurring for years. I have just started streaming 8 months ago and this is my 4th time this year getting hate raided. I’ve been called almost everything in the book. Now I have several ideas on how to make this better but for starters. You Need to obey the Blocked/Banned Order. Anyone who is Blocked Or Banned should not be able to Hate watch us thus risking another hate raid whether that be in the form of bullying or racism. 2. Have Better… more

    26 votes

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16. Solution for bot attacks

    After suffering from bot attacks for 3 months, I ended up having two ideas that could solve everyone's problem regarding bots.

    One of them would be to create a "Follow Lock" system that consists of not leaving accounts that were created in X time (Decided by the Streamer/Mod) cannot follow the channel since most Bot Follows are around the same Day and Month.

    And the other way would be a system that when the person gives the Follow they would have to go through manual approval done by the Streamer/Mod so they can simply accept who can or cannot follow the channel and thus creating a complete barrage against bots, I hope they take this into consideration because I'm not the only one who suffers/has suffered from bot attacks and I certainly won't be the last.

    After suffering from bot attacks for 3 months, I ended up having two ideas that could solve everyone's problem regarding bots.

    One of them would be to create a "Follow Lock" system that consists of not leaving accounts that were created in X time (Decided by the Streamer/Mod) cannot follow the channel since most Bot Follows are around the same Day and Month.

    And the other way would be a system that when the person gives the Follow they would have to go through manual approval done by the Streamer/Mod so they can simply accept who can or cannot follow… more

    22 votes

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17. Lurkers are NOT bots

    Lurkers should not be considered bots and removed from viewer count. Lurkers are literally the backbone of live streaming services, whether they have the stream pulled up on their second monitor or TV, or hidden in the background at work so they can keep their earbud in, their silent statement of streamer support means the world to small streamers. By discrediting their view, you are only hurting the streamers mental health. Even with channel point redemptions and chat messages sent, their view will eventually be flagged by your new viewbot detection system and the count will decrease. When you look at view count, it is not an interactive viewer count and forcing an audience to interact to prove they are not bots is crazy. Some viewers have been following and subbed to streamers for years and only have sent like 10 chat messages over this time period. Not everyone on twitch is here to interact, some just like to watch TV.

    Lurkers should not be considered bots and removed from viewer count. Lurkers are literally the backbone of live streaming services, whether they have the stream pulled up on their second monitor or TV, or hidden in the background at work so they can keep their earbud in, their silent statement of streamer support means the world to small streamers. By discrediting their view, you are only hurting the streamers mental health. Even with channel point redemptions and chat messages sent, their view will eventually be flagged by your new viewbot detection system and the count will decrease. When you look… more

    21 votes

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18. Have a shadowbanning system for bot accounts.

    It's too easy to create an account so once a user reports a bot account the staff bans them, they get a new IP and are ready to go again.

    If you implement a shadowbanning system where their messages appear in chat but not to other users then that means that staff only have to ban the user once as they will not make a new account. It would be like a global ignore feature except the person being banned will not know that they have been ignored by every user. This would make the staffs job so much easier because if someone posts a phishing link in chat, a user would report it like normal and then the bot would just be dormant essentially.

    It's too easy to create an account so once a user reports a bot account the staff bans them, they get a new IP and are ready to go again.

    If you implement a shadowbanning system where their messages appear in chat but not to other users then that means that staff only have to ban the user once as they will not make a new account. It would be like a global ignore feature except the person being banned will not know that they have been ignored by every user. This would make the staffs job so much easier… more

    21 votes

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    2 comments  ·  Bots  ·  Delete…  ·  Admin →
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19. More security against bot attacks

    Reports of unwanted bot attacks on the channels of various streamers are on the increase. It starts with the usual SPAM attacks in stream chat and goes on to subscription bot attacks that conclude fake subscriptions and even idiots who send food to the streamer's address via delivery service sites using cash payment.

    A friend and cozy streamer of mine, sleepy_bubbless, recently experienced this. She was banned from Twitch after getting Prime subscriptions from bots in a joint stream with me and another friend. That same evening she couldn't find anything on her account and when she saw suspicious things the next morning and wanted to report them, she was already banned and all her objections came to nothing.

    Due to the current guidelines regarding account restrictions and Twitch's unwillingness to accommodate the streamer here, she has NEVER been guilty of anything before, I recommend that due to the given circumstances and Twitch's apparent powerlessness to take effective action against these bot attacks, more possibilities, also and especially FOR small content creators to be able to defend themselves against them. I also request that sleepy_bubbless's account suspension be lifted. She is a good person and was ruined by bad people. It cannot be in the interest of Twitch and the community that this is tolerated.

    Reports of unwanted bot attacks on the channels of various streamers are on the increase. It starts with the usual SPAM attacks in stream chat and goes on to subscription bot attacks that conclude fake subscriptions and even idiots who send food to the streamer's address via delivery service sites using cash payment.

    A friend and cozy streamer of mine, sleepy_bubbless, recently experienced this. She was banned from Twitch after getting Prime subscriptions from bots in a joint stream with me and another friend. That same evening she couldn't find anything on her account and when she saw suspicious things… more

    20 votes

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    5 comments  ·  Bots  ·  Delete…  ·  Admin →
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20. get rid of the random bots in everyone's streams.

    There are so many bots on Twitch. I hate seeing them in my "users in chat" when I look to see who is viewing. like anotherttvviewer, electricallongboard,icewizerd, bingcortana, ect. Can you guys please work on getting these bots off of twitch??

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    2 comments  ·  Bots  ·  Delete…  ·  Admin →
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