Funny how 2 years later I have the EXACT same issue.. just an automatic response, and whenever (once every 10 customer support requests) you get an email back saying "For any specific tax-related inquiries, please set the category as follows: Affiliates > Payouts > Tax Forms. For any other inquiries related to your Affiliate account, feel free to specify the category as provided in the help portal so that we can best assist you." which is USELESS.
Funny how 2 years later I have the EXACT same issue.. just an automatic response, and whenever (once every 10 customer support requests) you get an email back saying "For any specific tax-related inquiries, please set the category as follows: Affiliates > Payouts > Tax Forms. For any other inquiries related to your Affiliate account, feel free to specify the category as provided in the help portal so that we can best assist you." which is USELESS.