Given the widespread use of hostile bots on Twitch right now by bad actors, particularly those targeting LGBTQIA+ and BIPOC communities, it would be great if we could have a RegEx pattern block/ban/follow restriction option. A number of the accounts being spun up for the purpose of harassing and stealing the identities of streamers have consistent name patterns, and being able to issue a regex block/ban on those patterns would be useful.

This sort of feature would obviously be something that streamers would have to use at their own risk. Overly inclusive block/ban patterns could potentially limit legitimate viewers. But for those of us who are more tech savvy, this could be a massive time-saver.

On the same broad thrust, the ability to add users to a whitelist so as not to unfairly impact existing supporters of a channel, and either a temporal or behavioural filter which automatically adds users to a channel's whitelist would be useful. This could be a more effective approach than the current "followers only" or "subs only" chat options. More fine-grained control on the white-listing process would be appreciated.

For example:
Whitelist on account age
Whitelist on x minutes/hours/days follow age
Whitelist on x minutes/hours/days without mod action in <max> other channels
Whitelist on x minutes/hours/days without automod action in current channel
Whitelist on x minutes/hours/days without automod action in other channels

This could perhaps be branded as an "advanced mod tools" option which can be unlocked by the streamer at the account level so those comfortable with the existing system could use that, but those needing more nuanced tools could have such systems made available on request.

When a streamer is suspended or banned, that streamer has no idea what the actual violation was and when it took place.

The violation is too vague and doesn't offer any specific details to the streamer and they have no idea when the specific violation took place. This is something streamers need so they don't make the same mistake again. If the TOS and Community Violations are being clarified, the same should go for the reason why a streamer was banned.

A clearer understanding of the rules should come with a clearer understanding of when a violation occurred and will add the streamer in correcting the issue so it doesn't happen again.

The notice of a ban/suspension should have more detail. An Example:

[title or section of the TOS/Community Guidelines in violation]
[Date(s) of Occourance]
[Screenshot or sample clip of the violation(s)]
[suggestions (if any) of how to correct the issue]
[duration of suspension/ban or indication the ban is permanent]

This example format would provide the suspended streamer with the proper details to correct the mistake and avoid doing it again in the future. This information would only be viewable to the suspended streamer via the email, as a respect to privacy and the per-case basis on Staff enforcement.

The Twitch Rule enforcement system needs to be updated. The hardline enforcement is incompatible with the "per-case" approach when it comes to users being reported on the platform.

I believe that the system in its current state makes it too easy for bad actors to abuse the reporting system and use it as a means to remove streamers for violations that didn't happen, and I also believe that it makes it harder for streamers to defend the violations (via appeals), as when a streamer is suspended/banned they cannot review their VODs to see if or even when a violation took place.

This is why I suggest a Warning System or issuing warnings to streamers is a better approach. A per-case approach to a stream report would benefit more from a warning system, as that would allow more detail for that streamer as to what they did/didn't do, and would allow Twitch to communicate more info as to what the violation occurred and give them a chance to correct the issue and avoid it in the near future.

In addition to the warning system, the way a reported account in question is handled should be changed. Instead of removing the channel completely, the channel should be hidden from other viewers, and only visible to the channel owner and twitch, something like a "Restricted Mode". This will allow the streamer to review their own mods and see if a violation occurred. Features to the affected channel can be disabled and the stream key removed, to prevent further streams from happening until the appeal is accepted or the time of suspension has fully elapsed. In this "restricted mode" the streamer can also provide additional information to the Moderation Team, in addition to filing an appeal.

The sequence that I suggest when issuing a warning is as follows:

1. Twitch Moderation receives a report on a user account
2. Enforcement "suspects" a violation may have happened and sets the account to restricted mode. The streamer is unable to chat/follow/sub to/host in other channels, etc.
3. Streamer can file an appeal, and provide additional information.
4. If the Appeal fails, the account can stay in "restricted mode" until the suspension is lifted. Suspensions can start at 24 hours with a maximum of up to 30 days.
5. If repeat violations, Unintentional in nature have taken place, the account can be moved to a longer suspension of time, 60 days minimum, to a max of 6 months.

Accounts that intentionally violate TOS, are permabanned.

The purpose of this warning system is to establish more communication between the streamer and Moderation, for the purpose to convey more details to the suspended streamer about the violations levied against them, and to allow the streamer to have a better chance to defend (Appeal) the alleged violation.

This system makes it less likely for bad actors to abuse the system.

I'd really love to have a content warning system similar to the tag system. It would auto-populate based on the current game or let streamers add warnings for Just Chatting or Talkshow streams. I'd prefer the system to be more opt-in than a popup every time you enter a stream. It would have a button near the category and tags part of the UI that reveals relevant warnings. It would be super nice if it could be user configurable to display a pop up only if a user navigates to a stream that contains a warning they've chosen to be alerted about.

There should be an option on Twitch to report moderators that are going on power trips and abusing their power. There are some viewers on Twitch who are getting wrongfully and unfairly banned from chats, or are getting sent derogatory messages from a moderator after sending an unban request. If a mod abuses their status as a moderator, then there should be some sort of form that allows viewers who have been unfairly banned and even been picked on by certain mods to send a complaint to have the specific mod in question investigated, even if they don't actually know who banned them. I was banned a long time ago from a chat and after sending an unban request stating that I have changed, a mod said I was 'dictating what they should do', and that the decision is final. That is completely out of the line for a mod to say and I was nice to them the entire time but then they backstab me and treat me with disrespect. There should be an option to report mods that do this kind of derogatory behavior through a Twitch request form where you can report a mod guidelines violation. Seriously, there needs to be some sort of form to report moderators that deny unban requests with out of line and derogatory responses or unfairly ban innocent viewers for completely idiotic, barbaric, and dumb reasons, or even for no reason at all. Coming from a user who was sent a degrading message from a mod about my unban request being denied, this is a feature that definitely needs to be added to the site immediately. I mean, come on. Reddit has one, so why can't Twitch?

I started checking out lower viewer count streamers and noticed a trend of groups of people targeting new streamers with fake donation messages.

e.g. Username: has donated $1500.00! :TwitchVotes:

They use the TwitchVotes emote to make the message to make it look legitimate, as it's a Twitch icon with a checkmark. They use these donations to pressure people into doing things, everything from small pranks, to more dangerous stuff, to more sexual requests. It's surprisingly effective, as a lot of these people are non-technical or new to streaming, and feel pressured into doing these dares. I've reported these users, but they don't get banned fast enough.

My suggestion to fix this problem would be some kind of chat banner notification that lets them know that there's no way for them to be receiving donations through twitch outside of an external account like PayPal and that they are fake, and/or detecting these messages and displaying a warning to prevent abuse.

I know people were abusing the /me command to fake donations, and it was changed for the same reason.

Those who make a purchase (e.g. bits, subscriptions, etc.) should be treated as phone-verified. I only use a VoIP phone number, so I can't phone verify. But I do have an Amazon Prime subscription, so I can get 1 free Twitch subscription every month. My payment information is on file, so if I end up being a creepy stalker guy, you can easily trace me through the credit card, right? That should be good enough to stave off trolls. Let me be treated as Stage 2 Verified (stage 1 only requires an email address) if I either have my payment information on file, or I am a Twitch Affiliate.

Just an idea that the person who is banned from a channel should be informed of who banned them from the channel (broadcaster or moderator of the channel) and the reason included (if a reason was given).

This shouldn't just be for the mods and broadcaster of the channel. This wouldn't be shown to those who aren't banned from the channel unless they're also banned from the same channel.

"<User 1>, <User 2>, etc. are banned from <channel name> by <broadcaster/mod's name> because of <applicable reasons>"

This would help the person understand why they're banned and if it was an accidental ban or a meaningful ban.

Recently, a streamer I follow had a few of their emotes removed without warning, some of their most popular emotes. Twitch Support couldn't give them a straight answer as to why. These emotes were approved by Twitch staff since they didn't have instant emote approval when they were made, but they got removed after months and months AND the streamer's instant approval privileges got revoked. They just got the email saying their emotes were removed. They were deemed "sexual," (even though they aren't sexual, and there are much worse emotes out there), and they couldn't challenge the moderation - emailing back only got the message that they can't talk about the reasons moderator staff's actions.

These emotes were subscription rewards for the streamer, and they even drew them themselves. They got punished without a clear reason from moderation, and their rewards were removed.

Twitch should need to cite rules and give clear reasons why a creator's content gets removed. There should not be a run-around of emails and messages that don't actually tell people why, and streamers should not be punished if rules cannot be cited. This transparency and good will between creators and moderators is necessary to run a quality platform.

Why won't you enable human authentication???????????

Such as, "Select all photos that are showing traffic lights..." etc...
Twitch bots are ruining your platform.
Honestly its not that hard to get rid of them. Your monitoring/authentication process is atrocious. It wouldn't surprise me if Twitch was supporting these botting sites and allowing BOTS for more ad revenue/publicity and numbers.
Embedded and fake views should not count.

It's not that hard to get a server, run some simple python commands that create accounts in the thousands. Then let them chat, and even mimic other user's input to make them seem authentic.

Force 2fa on all users.
Force human authentication.

I report dozens of accounts daily and you do nothing about it.
I think it might be time for another civil lawsuit.
Like honestly its a joke.
Fake it to make it.
All of the popular streamers do it and you do nothing about it.
It becomes harder and harder for new streamers to become discovered because of the way you organize the App.

Fix your **** twitch.

ALSO
WHY DO I HAVE TO WATCH Ad's TWICE ON the playstation app, I've done some research and apparently this is a 2 year old problem.
It will give a count down of ads 30s.
And then RESTART and play the exact same ads twice.
What a great way to make money off of a bug.
Twitch is so fraud its disgusting.
FIX YOUR **** TWITCH.

Or better yet, get your bots to do it for you.