This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.

Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.

The proposed changes are:
1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
2. A banned user is prevented from viewing the stream itself, on site or using other means.
3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.

Additionally, to prevent excessive account creation, the following measures should be implemented as well:
6. Accounts need to be verified by e-mail.
7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
8. Limit the amount of accounts that can be created from a single IP address per day.

Thank you for your consideration.

Please allow streamers to remove people from their follower's list. As a small streamer, I struggle with trolls, and I have made many streamer friends who have had the same experiences as me. On more than one occasion I have banned a troll from chat and had them return with upwards of 3 other accounts, sometimes even up to 10 or 15 other accounts during one stream. (Keep in mind my average stream is about 2.5 hours, and I try my best to not acknowledge or encourage the trolls at all, I just ban them and move on.) They follow each time they return, adding new but empty follows to the follower count.

I have had trolls return with new usernames that target my mods, or reference something that was said earlier in the stream, or even referencing their past usernames that were previously banned. Their follows are meaningless because they will likely never return with that account that they made to troll a specific streamer.

Many streamers try to keep track of their follower to viewer ratio as they grow. To see what they're doing wrong or right, and to see what helps them grow or makes them lose followers. Having those empty follows of people who will never return is quite a problem.

Here are a few of my suggestions:

• Automatically removing someone from the follower's list if they get banned in chat.

• Giving streamers the option to view their banned chatters list and manually remove the follow themselves.

• Remove the option to make multiple accounts with one verified email address. (This enables trolls to make new accounts in just a couple of minutes and quickly return to keep harassing a streamer)

• If a streamer has banned several usernames that share the same email, allow the streamer to ban the entire email address and any associated usernames.

• If a streamer has banned several usernames that share the same email, allow the streamer to remove any and all usernames that are associated with that email from their follower list.

Trolls will not keep me from streaming, but implementing at least one (if not several) of these ideas would be a huge help to me and many other streamers out there. Thank you for your time and consideration!

Given the widespread use of hostile bots on Twitch right now by bad actors, particularly those targeting LGBTQIA+ and BIPOC communities, it would be great if we could have a RegEx pattern block/ban/follow restriction option. A number of the accounts being spun up for the purpose of harassing and stealing the identities of streamers have consistent name patterns, and being able to issue a regex block/ban on those patterns would be useful.

This sort of feature would obviously be something that streamers would have to use at their own risk. Overly inclusive block/ban patterns could potentially limit legitimate viewers. But for those of us who are more tech savvy, this could be a massive time-saver.

On the same broad thrust, the ability to add users to a whitelist so as not to unfairly impact existing supporters of a channel, and either a temporal or behavioural filter which automatically adds users to a channel's whitelist would be useful. This could be a more effective approach than the current "followers only" or "subs only" chat options. More fine-grained control on the white-listing process would be appreciated.

For example:
Whitelist on account age
Whitelist on x minutes/hours/days follow age
Whitelist on x minutes/hours/days without mod action in <max> other channels
Whitelist on x minutes/hours/days without automod action in current channel
Whitelist on x minutes/hours/days without automod action in other channels

This could perhaps be branded as an "advanced mod tools" option which can be unlocked by the streamer at the account level so those comfortable with the existing system could use that, but those needing more nuanced tools could have such systems made available on request.

So I will break this into 3 parts. What it is, How it will work, and why I think it's needed. (first and 3rd part may overlap.)

My idea is to create a Channel Admin role for content creators at the affiliate and partner level. This role would have a golden sword (opposed to the green sword that regular moderators have) and would be able to remove/add people from moderator for the respective channel they are a channel admin for.

How this will work: Starting first, how it will be set up (in my head.) All affiliates are allowed 1 channel admin. Partners are allowed 2 or 3 [Whichever you think is more appropriate, larger streamers may need more. (You could also do it so that you get an additional based on sub points if this is better.) That person would have essentially the same roles that an "editor" now has along with all Mod perks, only addition is that they can add moderators to the channel as well as remove them.

Why this is needed: As a larger then average streamer, I, as is usual with people around my level, have a dedicated mod team with a manager that controls the mods, oversees them, etc.. I know a lot of other streamers that also do that and essentially give almost full oversight control of their mods to someone else as it's impossible to always keep up with chat, focus on what's going on, and pay attention to who is always there and deserves mod . It's a lot for one person as i'm sure anyone can agree. I know some streamers bigger then me that have multiple "managers" so to speak that oversee this stuff. These "unsung heros" (as twitch called them in their latest ad.) do a lot for the channel and I think acknowledging and awarding that is only appropriate. This would also help with the day to day back end management for larger/medium sized channels. I was actually surprised nothing like this had been suggested before and I hope other people will see my ideas as something worth backing.

This is directly copied from the proposal update from Jambo, which states as follows:

"Twitch Safety Support - Update Proposal by Jambo

1. UPDATED REPORTING TOOL
   Twitch’s reporting tool is outdated, and needs to be revamped. The biggest suggestion for this is to have a lesser detailed reporting still available on profiles but provide a link to something similar to submitting a ticket, but will allow the user to submit images as well as links (currently images cannot be uploaded with a report) be marked ‘high priority.’

2. HAVE A DIRECT CONTACT EMAIL ADDRESS FOR PARTNERS
   Along with an updated reporting tool, make it easier for Partners to contact the team for urgent matters. A ticket queue will not always work when situations require more attention, and allow actual responses to come through, not an automatic response to a ticket. Designate members of your team to reach out to, as well as reassure, those with high urgency situations.

3. CONDUCT ON OTHER PLATFORMS MUST HAVE MORE OF AN IMPACT ON TWITCH
   If a Twitch user harasses others on another platform, there is clearly a direct correlation and this needs to be addressed. Twitch should absolutely have open communication with other platforms, such as Twitter and Discord, and be able to abolish communities and users who bully, harass and target attacks on others. Their activity represents the site regardless and that responsibility absolutely falls on Twitch to make note when it’s brought to their attention. There may not be anything Twitch is able to do with regard to the other platforms, but can absolutely take matters into their own hands for theirs.

4. BUILD AN EMERGENCY/URGENT RESPONSE TEAM
   Twitch may be a streaming and gaming website but internet threats are all too real. Harassment and bullying are not medium level urgency. The mental health of the streaming community needs to be a higher priority. While there are definitely other large issues, many attacks online impact the very real lives of content creators every day. For a platform that cares heavily for inclusivity, safety and equality, there are not a lot of tools in place to ensure its safety.

5. STOP ALLOWING THE CREATION OF RACIST AND HATEFUL USERNAMES
   We are able to ban these words in our chats, it should be just as easy to create a filter that prevents names of this nature. Plain and simple. Allowing these words to be used, and their creation allowed, is setting us back. While there will always be an exception, the exception and rare circumstance is better than allowing these to be made with no precaution taken.

6. WORK WITH DISCORD TO BUILD A FILTER/INTEGRATION
   DISALLOWING BANNED ACCOUNTS JOIN A STREAMER’S DISCORD SERVER
   If a streamer or viewer has their Twitch linked to their account, any user who joins from a link originated by said streamer for their chat only (a creator link, if you will) that’s built into chat through a linked bot that does not allow users who have been banned in chat to join a Discord server.

7. DO NOT ALLOW BANNED USERS TO VIEW CONTENT
   While having banned users unable to see chat is a great step in the right direction, it’s not enough. As streamers, your personality is on video, not in chat. It’s great to keep your community safe, and unseen, but the streamer is more than likely the target in attacks like these. While, yes, incognito tabs exist and there is nothing that can be done with that (outside of IP bans, which should also be considered), it needs to be noted that keeping your creators safe should be a top priority.

8. NAME CARDS SHOW IF USER IS BANNED IN OTHER CHANNELS YOU MOD FOR
   When you click on a users name, mods in that channel should be able to see if this user has been banned in other channels that they mod for, and be made aware of potential incoming issues.

9. ADD A MODERATOR CHAT BUILT WITHIN MOD ‘VIEW’
   Build a chat box/space for moderators to discuss without leaving stream to talk in a separate app’s chat (i.e. Discord) and lose sight of chat in the process."

As you might have expereinced, when chat is moving fast but someone needs a message deleted or timedout/banned mods can sometimes missclick due to the fast moving chat, now while we do have the pause chat option this can still happen due to a flinch or a nudge from a pet or someone else, what I am suggesting is an undelete/restore function within the chat for mods.

If someone was banned by accident or timedout all their messages are purged, but how about when you undo the mistken action you have the option to restore that persons messages within the chat. The undelete would be for single line deletions that were done by accident, this would help get rid of that horrible feeling mods get when they do something by accident since they can fix it easily.

Dear at @TwitchSupport as a mod it would be great if ANY user who has an account that's less than 30 days old had a special symbol next to their name. 95% of the users I have to delete a message, timeout or ban are new user accounts. A symbol would make it easy to spot new user accounts in a busy chat and make it easier for mods to be on alert. ESPECIALLY when there is something going on like a new movie with spoilers or now the new thing is WW3 chatter blaming America ALSO if I ban someone they should never EVER be able to donate and continue to send nasty messages. All of this isn’t asking much and it would help keep @Twitch chat SAFE.

Thanks in advance for your help

This is similar to the idea of banning abusive troll users at a certain IP address, https://twitch.uservoice.com/forums/310201-chat-messaging/suggestions/7956255-ip-ban-from-channel.

In that request, a Twitch dev gave the following reasons for why such a ban would be hard to implement:

1. IPs change. A lot. A broadcaster might lose a significant portion of their audience, and viewers might get confused if there are a lot of banned IPs (such as universities).

2. System load. Looking up a enormous list of IPs to see who is allowed to watch on every single video play is an enormous system load I’m not sure we’re willing to take on.

3. Support costs. “Why can’t I watch X/Y/Z, I don’t know who they are” would come up. Our support isn’t free, and we’d like to be able to focus on issues like passwords, bugs, etc.

I propose something slightly different to get around the problem of IP addresses being an unreliable way to ban toxic, abusive troll users. Rather than ban an IP address from chatting, give individual channels the ability to block *all** "recently" created accounts from chatting in their channel*.

So, for example, give individual channel owners the option of blocking all new accounts created in the last 24 hours from chatting in their channel. After 24 hours, the new accounts are then allowed to chat.

Such a feature would make it harder for persistent trolls to evade chat bans by creating new accounts. It also doesn't depend on a user's IP address, it is address independent.

I mean, some broadcasters, like TotalBiscuit, don't even allow anyone who's not subscribed to chat in their channel, by making chat subscriber only. A temporary chat ban of recently created accounts is like that.

This would make it so that a recently chat-banned troll can't just make a new account and immediately return to trolling a particular channel.

In light of recent events in which two individuals have been harassing and cyberstalking a number of Twitch streamers, myself included, it would be helpful to filter out alternative forms of profanity along with formats of phone numbers.

Specifically, I suggest the following be filtered/prohibited in username creation:

• bltch (with an "L" instead of an "i")
• wh0re (with a "0" instead of an "o")
• ########## (the typical format of including phone numbers in a username)

All three of these techniques have been used by internet trolls when creating multiple accounts to harass streamers and post their personal information. Please consider filtering out these techniques to deter further accounts being made in this manner.

I'd really love to have a content warning system similar to the tag system. It would auto-populate based on the current game or let streamers add warnings for Just Chatting or Talkshow streams. I'd prefer the system to be more opt-in than a popup every time you enter a stream. It would have a button near the category and tags part of the UI that reveals relevant warnings. It would be super nice if it could be user configurable to display a pop up only if a user navigates to a stream that contains a warning they've chosen to be alerted about.

Bot spam, bulk follows, etc. have always been a problem but it seems that this is only growing more prevalent as time goes on. Additionally, the phenomenon of troll raids has been something I've become more aware of over time and suspect is growing as well.

Having a feature where streamers and moderators can bulk select users based on criteria (e.g. follow age, view time, joining from a specific raid, message pattern posted in chat, user name, etc.) and then use a single action to report and ban / timeout / block users would be immensely helpful in combating these trolls.

As someone who mods (and has dealt with these issues before) I believe that this is a feature that would obviously mesh well in the moderator view (and presumably the streamer dashboard, but I'm not personally familiar with that.)

For the sake of completeness, I would also suggest that there be both unbans for specific users (in case someone is caught in the mass ban by mistake) and a single action unban for the entire group (in case a mod decides to do something trollish themselves or in case of misunderstandings - like a raid message that gets mis-interpreted.)