1663 results found

1. Ban appeals shouldn't be so one-sided

   Ban appeals shouldn't be so one-sided
   Currently, my understanding of the appeal system when banned from chat is:
   - users are not told why you are banned, but you get to see the last 5 messages you sent.
   - users only get a small number of characters for their unban appeal, which may not be enough.
   - users are not told if OR WHY their appeal is denied
   - mods cannot ask for clarification since they cannot respond to the appeal, and vise versa.

   Since banned users cannot see who chat users are, banned users have to ask moderators to contact them off-platform in order to actually have any discussion.
   Instead, appeals should be treated as a whisper between the user and a "moderation team" 'user' (ie, the responding moderator's user isn't revealed to the user).

   Ban appeals shouldn't be so one-sided
   Currently, my understanding of the appeal system when banned from chat is:
   - users are not told why you are banned, but you get to see the last 5 messages you sent.
   - users only get a small number of characters for their unban appeal, which may not be enough.
   - users are not told if OR WHY their appeal is denied
   - mods cannot ask for clarification since they cannot respond to the appeal, and vise versa.

   Since banned users cannot see who chat users are, banned users have to ask moderators to… more

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   3 comments  ·  Enforcement Types  ·  Delete…  ·  Admin →
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2. Inconsistant Bans/Suspensions of Partnered Streamers made into Social Media Memes and Viral marketing ploys.

   The issue I have is the constant misuse of the Terms of Services that Twitch uses for channels. I have been seeing favoritism in constant suspensions and de-suspensions of this user for quite some time. Constantly this user has disregarded the ToS of Twitch time and time again. 7 Bans are made public but merely they are short lived suspensions.

   This does not bode well showcasing the truth/integrity/honesty of the services Twitch provides. In fact, it is quite harrowing how some users have leeway more than others. The more successful they are. The richer they are. The more apparent the favoritism is.

   I do not like the direction Twitch is going under and I want whoever is in charge of directing Twitch to revise their Terms of Services to either be more strict and factual of their Bans and Suspensions of the services. Make it more clear under WHY this particular user who has accrued over 7 Suspensions of their channel still manages to keep a channel while those of others, particularly minor streamers like myself, get harsher and more permanent damage of loss to access the services.

   There has also been rise of on-going brigades that happen offline/Discord channels that send hate onto Twitter and more so to spam false reports to getting their channel revoked under false charges.

   I want Twitch to be more mindful of their streamers. Particularly of their Affiliates who are unable to make a career out of the website and seek for greener pastures.

   End Note: Don't make Bans/Suspensions such a mindless social experiment to incite viewers. Be more strict about them and be frontal about the bans being permanent. Stop giving some high and above streamers too much leeway that they can play/game the system as a mere child's play.

   The issue I have is the constant misuse of the Terms of Services that Twitch uses for channels. I have been seeing favoritism in constant suspensions and de-suspensions of this user for quite some time. Constantly this user has disregarded the ToS of Twitch time and time again. 7 Bans are made public but merely they are short lived suspensions.

   This does not bode well showcasing the truth/integrity/honesty of the services Twitch provides. In fact, it is quite harrowing how some users have leeway more than others. The more successful they are. The richer they are. The more apparent the… more

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   0 comments  ·  Community Guidelines  ·  Delete…  ·  Admin →
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3. I cannot know whether or not I should appeal something without evidence of what actually happened.

   I was recently suspended with the option to appeal. Problem is, I can’t appeal something if I can’t see what I was suspended for.

   I was not sent any proof of what I was suspended for. How am I supposed to appeal something if I am not given proof of what happened?

   For example “You are suspended. Appeal here.”

   “Appeal what? What did I do that needs to be appealed?”

   Was there a legit nip slip that obviously does not warrant an appeal? Cheap clothing can sometimes be too thin. Is there a particular outfit I was wearing that was more transparent than I realized? Was it about transparency or nip slips at all or was it about something else entirely? Is it offensive to have hard nipples when it is cold?? Rock hard nipples can be seen THROUGH my bra and shirt and even my sweater… Is that a suspendible offense??

   Maybe I don’t actually NEED to appeal something after reviewing the evidence. But without evidence, THERE IS NOTHING TO APPEAL.

   I can’t tell what I was suspended for because I was not sent a screenshot or clip of the offensive outfit or action…

   Which outfit should I not wear again? Which position should I not make the mistake of moving into? How can I correct my outfits/actions when I don’t know which particular outfit/action caused the suspension?

   The suspension notification I received on Twitch when I tried to log in was too vague for me to be able to decide whether or not I need to appeal.

   Why was I not sent an email notification about this suspension, and when I sent an appeal saying “what even happened” why did I not receive an email notification that I had made an appeal??

   If I am able to see a clip or screenshot of what I was suspended for and I see that there had been something like a shadow in an inopportune place, or an actual stain on my shirt, I can appeal and say “hey that actually was not a nip slip but a shadow/stain.” But if I can see that there WAS ACTUALLY a nip slip or something other, I do not have a need to appeal because the evidence is there.

   I have streamed many videos with many outfits, but was suspended for “inappropriate outfit”.

   How do I know which outfit I should not wear again or which position I should not move into to prevent an accidental and unnoticed nip slip from happening again if I am not sent a clip or screenshot of the offense? Or maybe I’m completely on the wrong track and it was not a nip slip OR the outfit, but something I was not aware was offensive at all unless I am shown and told specifically what it was?

   Since the videos were deleted by Twitch, I cannot review them to see what happened. I may stream for fifteen hours in a day, and I don’t remember exactly what happened at what day or time without a screenshot or clip of the offensive video.

   You cannot make an appeal without evidence. You cannot offer to allow me to make an appeal without sending me evidence of what may or may not need to be appealed.

   This is simple law. The prosecutor needs to show proof that the offender offended or there is no case. The offender cannot plead guilty or not guilty to an offense without evidence of what the offense was. Without evidence there can be no plea.

   I was recently suspended with the option to appeal. Problem is, I can’t appeal something if I can’t see what I was suspended for.

   I was not sent any proof of what I was suspended for. How am I supposed to appeal something if I am not given proof of what happened?

   For example “You are suspended. Appeal here.”

   “Appeal what? What did I do that needs to be appealed?”

   Was there a legit nip slip that obviously does not warrant an appeal? Cheap clothing can sometimes be too thin. Is there a particular outfit I was wearing that was… more

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   0 comments  ·  Suspension Appeal Flow  ·  Delete…  ·  Admin →
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4. Emote Appeal System Needed

   There should be an appeal system when it comes to emotes getting rejected.

   There has been multiple times where I paid to get an emote created, and made sure beforehand that it wasn't going against the guidelines. Yet they give a general reason, but it doesn't align. Allowing one person's perception to be the only answer isn't right.

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   0 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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5. Improved batch reporting

   The batch reporting tool is a good start, but it's not very useful. Please add a select all option and enable us to select a single report reason and add details to report all users at once instead of having to select each and every user. It's extremely tedious and time consuming when trying to report dozens or even hundreds or thousands of bots.

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   2 comments  ·  Report Tool and Flow  ·  Delete…  ·  Admin →
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6. Let musicians provide proof exempting them from muted VODs/copyright strikes for their own content!

   I play my own band's music and keep getting my VODs muted and automatically stopped publishing my VODs. My music category streams when I play covers are set not to publish per DMCA guidelines. But I purposely premiere new songs, lyric videos, and use our songs as intro/outro on gaming streams so they can exist in the VODs.

   3 votes

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   0 comments  ·  DMCA  ·  Delete…  ·  Admin →
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7. wipe message history on deleted users

   Remove messages from deleted accounts that are bots the links from bots dming you stay active even after removed/ deleted

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   0 comments  ·  Bots  ·  Delete…  ·  Admin →
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8. Gambling

   Hello twitch,

   Please start enforcing your community guidelines rules regarding gambling as outlined in the October 18th 2022 disclosure. For some reason you choose to ban sites such as "stake" and "rollbit", but allow others that are much worse such as "punt".

   The October 18th post states that Twitch will "prohibit any streaming of listed sites that contain slots, roulette, and dice games and are unlicensed in the U.S.", yet the site "punt" is not only illegal in the United States, but they also have no KYC, meaning anyone of any age can play on the site.

   Please add this site to the prohibited sites list.

   Thank you

   Hello twitch,

   Please start enforcing your community guidelines rules regarding gambling as outlined in the October 18th 2022 disclosure. For some reason you choose to ban sites such as "stake" and "rollbit", but allow others that are much worse such as "punt".

   The October 18th post states that Twitch will "prohibit any streaming of listed sites that contain slots, roulette, and dice games and are unlicensed in the U.S.", yet the site "punt" is not only illegal in the United States, but they also have no KYC, meaning anyone of any age can play on the site.

   Please add this… more

   5 votes

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   0 comments  ·  Enforcement Types  ·  Delete…  ·  Admin →
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9. Unreasonable suspension against Traditional Chinese community 對於繁體中文社群的不合理停權

   For the pass couple of months Traditional Chinese community has been suffering from unreasonable suspension by typing in chat which hasn't violate the "hateful conduct and harassment" from twitch community guidelines. Suspension reasons contains hateful speech, sexual harassment, etc.

   For example, cursing in Chinese might have get you banned for 7 days plus, but the same meaning in English or other language will not get punished. Certain user even recieve suspension from chatting topics which is "related to streaming content" that has hardly even reach the boundries of communities guidelines.

   It's literally taking weeks or months to get any feedback from twitch appeals after submitting complaints, and mostly became effortless. It has been claimed as "a bug" from twitch officials which has been reported from the press for months but still remain unresolved.

   This has alrealy harmed multiple users, who paid for their subs and wasted due to unreasonable suspensions.

   Please end this madness against Traditional Chinese community, and solve "THE BUG" ASAP.

   過去的數個月以來，繁體中文社群一直在針對聊天內容上遭受不合理的停權。許多人因為"仇恨言論"或"非合意性挑逗"遭到停權，儘管這些內容沒有明確違反"社群規範"。

   例如說，如果用中文罵髒話等可能會導致你被停權七天或以上，而相同語意的文字在英文或其他語言則完全不會有懲罰。這些聊天內容或許是"實況內容"的一部分，而僅僅因為可以擦邊違反了"社群守則"而被禁言。

   提交申訴需要花上數周甚至月的時間才會得到回應，並且多數沒用。官方稱為這個是繁體中文的一個"BUG"，並且有登上傳統媒體的報導。但經過數月這個"BUG"依舊沒有被修復。

   這個已經對許多使用者造成損失，他們的花錢訂閱的日期卻因為不合理的停權而浪費掉。

   請儘快結束這種文字獄的行為，還給繁體中文使用者一個合理的社群，並且儘快解決"BUG"問題。

   For the pass couple of months Traditional Chinese community has been suffering from unreasonable suspension by typing in chat which hasn't violate the "hateful conduct and harassment" from twitch community guidelines. Suspension reasons contains hateful speech, sexual harassment, etc.

   For example, cursing in Chinese might have get you banned for 7 days plus, but the same meaning in English or other language will not get punished. Certain user even recieve suspension from chatting topics which is "related to streaming content" that has hardly even reach the boundries of communities guidelines.

   It's literally taking weeks or months to get any feedback… more

   13 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. gambling

    Unregulated CSGO gambling. I don't think unregulated gambling should be allowed on twitch and neither should affiliated gambling. Affiliated gambling codes gives creators a small percentage of what their viewers loose on the gambling website to the creator as a reward for their viewers signing up and loosing money. A lot of streamers don't even use their own money on these websites when gambling live on stream, instead the website loads their account with money and lets them gamble with no finical risk, but at the same time these streamers are telling viewers to use these unregulated gambling website and use their creator codes when depositing their real money on to them. Problem gamblers have the highest suicide rate of any addiction disorder, 1 in 5 problem gamblers attempt suicide. Streamers that gamble live on twitch don't usually have a 18+ stream enabled which means they are broadcasting gambling to minors which can cause early gambling habits to underage viewers. Also these gambling sites don't verify age or identity of users which makes it possible for underage persons to create accounts and illegally gamble while being underage or in a state where gambling is illegal. This is a serious problem as it can lead to addiction, financial problems and eventually suicide for twitch viewers. This is becoming such a large problem on twitch and I really hope twitch will do something about this so less of their underage audience isn't exposed to illegal unregulated gambling.

    Unregulated CSGO gambling. I don't think unregulated gambling should be allowed on twitch and neither should affiliated gambling. Affiliated gambling codes gives creators a small percentage of what their viewers loose on the gambling website to the creator as a reward for their viewers signing up and loosing money. A lot of streamers don't even use their own money on these websites when gambling live on stream, instead the website loads their account with money and lets them gamble with no finical risk, but at the same time these streamers are telling viewers to use these unregulated gambling website and… more

    4 votes

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    2 comments  ·  Enforcement Types  ·  Delete…  ·  Admin →
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11. Do Not Show my Channel to any user I have blocked on the directory.

    This should be a simple feature to add, if I blocked a user, make it so that user will not see my channel listed on the directory.

    You already have it so a banned user will not see chat, expand this to also cover the directories, so they can't see your channel even being listed on that user account.

    12 votes

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    3 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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12. Broken report button and dangerous Ad

    The safety button on the dashboard just logs you out without warning, and when I sign back in, it treats computer I'm using like a new device requireing extra authentifications. It's the worst time for an inconvienience like that when your trying to deal with a major safety issue.
    Speaking of which, there's a cocacola advertisement currently running that isn increadibly louder than all the other ads you run, and it hurt my ears a lot

    3 votes

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    0 comments  ·  Report Tool and Flow  ·  Delete…  ·  Admin →
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    More Info Needed  ·  Ana responded

    Hi there,

    Could you please clarify what safety button you're referring to? Is it the Safety Center link towards the bottom of the Creator Dashboard menu? If so, I wasn't able to replicate the issue with it signing me out, when clicking it. Furthermore, I was curious to know what you are trying to access, to see if I can help clarify. Thank you!

13. Stop removing emotes that aren't actually offensive.

    I have seen so many ridiculous emotes get removed. Middle fingers, a butt shaking, dancing are not offensive and it is absolutely childish to ban an emote that is literally just pixels showing things that every iPhone and Android have (the middle finger)

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Protest and demand for improvement against ban attacks on distributors using URL comments on obscene image thumbnail clips

    A few days ago, a prominent streamer commented on the URL of a clip with an obscene image as a thumbnail on his channel, which caused a large number of obscene thumbnails to appear in the chat window. This was a case in which the streamer was banned by Twitch management while dealing with the BOT.

    The streamer is a normal, healthy streamer and has no malicious intent.

    The biggest problem is that the management officially counted the streamer for the violation afterwards.
    I strongly condemn the management for this.
    This is a very childish, poor, and inconsiderate decision that not only discourages healthy streamers, but also greatly damages the credibility of Twitch and the image and credibility of Twitch users.

    In order to reduce the number of victims of BOT attacks like this, the ban response should be reviewed, the count should be withdrawn, and a system should be created to respond to BOT attacks.

    Here are my suggestions for enhancing security features to deal with this and other BOT attacks.

    URL comments should be able to have a configurable confirmation time (preferably more than 1 minute).
    URL comment thumbnail display should have an on/off switch.
    Even for cell phone verifiers, a function to disallow comments from accounts that have not been created for a certain period of time should be implemented.

    A function to prevent users with a high level of distrust, such as users whose total number of comments and total viewing time are below a certain level, from making comments.
    A function to identify users who "make the same comments" across other channels as suspicious users with a high probability of being BOTs should be implemented.
    The comments of people who do not meet the channel's commenting restrictions should not be disabled all together, but rather there should be a "restricted state" where only the distributor and moderator can see the comments.

    Attacks by BOTs are becoming more vicious every day.
    It is your responsibility to protect healthy creators from them.
    Banning creators and being "quiet" about it is not only a dereliction of duty, it is the worst thing you can do to make BOT vandalism redundant.

    A few days ago, a prominent streamer commented on the URL of a clip with an obscene image as a thumbnail on his channel, which caused a large number of obscene thumbnails to appear in the chat window. This was a case in which the streamer was banned by Twitch management while dealing with the BOT.

    The streamer is a normal, healthy streamer and has no malicious intent.

    The biggest problem is that the management officially counted the streamer for the violation afterwards.
    I strongly condemn the management for this.
    This is a very childish, poor, and inconsiderate decision that… more

    3 votes

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    0 comments  ·  Bots  ·  Delete…  ·  Admin →
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15. Remove the Report Button. Does nothing anyway.

    Remove the report button.

    Why not? It's just a 'feel good' button. I keep reporting phishing scammers, cheaters, and use of viewbots.

    Does Twitch do anything to stop them? Nope. I've flagged 1000 phishing(Not exaggeration) imposter accounts. They're still going.

    I've flagged for cheating, with the specific rule, with the link to the said rule that the cheater is breaking and nothing happens.

    The phishing scammers make a new one as one is taken down. No real way to prevent this menace.

    The viewbots are quite obvious with looped video streams advertising a website or is to another phishing scam.

    3 votes

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    0 comments  ·  Report Tool and Flow  ·  Delete…  ·  Admin →
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16. Analysis of a Hate Raid Bot account & Technical Solutions to Solve this Problem

    I'm a Twitch moderator for 3 small Affiliate streamers. I'm also a former tech support escalations agent for multiple companies & have a business degree, & I do free small business consulting to help small streamers reach Affiliate, start their streaming business, & grow their own communities on Twitch, because I think people have potential to work for themselves doing a job they enjoy & that Twitch has a lot of potential to be a platform to help them do it.

    It was the community potential that made me spend the last 10 months learning the platform to help others who were just getting started & that's why I'd rather not leave, I'd rather just help Twitch Do Better with practical solutions based on my insight, because bots are a complicated issue with a lot of factors that are hard to manage, & these particular bots are more sophisticated than simple chat spam bots.

    So I've evaluated how the hate raid bots operate by studying one that follow/unfollowed my streamer & others that caught my attention while I waited for the report to be actioned & for Twitch to shut it down. These bots are exploiting vulnerabilities within Twitch to keep coming back, hosting Twitch Partners to harvest IPs & spread from their popularity & viewers to find tagged accounts to hate raid.

    They hide from the search algorithms so they don't come up under a name search & instead reroute to a dormant, inactive, randomly chosen twitch account they base their names off of. These bots have also already caused at least one small non-affiliate streamer to get banned by Twitch & have to fight to be reinstated, & if Hoss00312 hadn't gone on a twitter rant & linked his twitter on his Twitch page, I wouldn't have known he was actually a victim of the bot problem & not a participant.

    Hate raid bot Hoss00312_ gained over 10k followers in the 18 hours I monitored it waiting for my report to be actioned, because there was no category that made sense to report a bot that never chatted & nothing about its page or content was the problem, so I had to go for a vague "something else" category which likely put it at a lower priority.

    And streamers don't seem to understand a ban doesn't block anything but chat & these bots in particular un-ban themselves, come back, & follow again & again waiting for the day they use a tag to conduct a hate raid. Banning is incredibly easy & the reporting is complicated & overwhelming particularly to someone who's either shocked or upset or afraid, so streamers haven't been submitting reports for Twitch to actually review the accounts, just muting them from blasting their chat.

    Below is the practical back end technical changes that Twitch can make that will resolve a lot of issues, help Twitch streamers & viewers understand & utilize the the reporting process, get rid of at least this type of sophisticated hate raid bot & help prevent & manage others that come up in the future.

    1- These bots are hosting Twitch Partners to harvest IPs & hunt for targets who stream with identity tags to hate raid.

    Solution- Bring back the ability for streamers & moderators to see who is hosting their page in the Stream Manager & the option to manually remove themselves from being hosted.
    

    Add a pop up "why do you want to be unhosted from this channel?" with options including "Suspected bot account" & make that create a report for Twitch Support to review with a link to block the account.
    If a 3+ month dormant streamer account is added to an auto host list, trigger an email telling them.
    

    2- People believe enough bans & public outcry will trigger Twitch Support to look into an account which demotivates them to report & block

    Solution- Lower the threshold for bans on an account to trigger a report to Twitch to investigate, accounts catching 50+ bans an hour are either a bot or a toxic chat troll.
    

    Rename "ban" to "mute" & give a pop up asking if the account needs to be reported for hate speech/hostility or as a bot so users better understand that they need to report it to Twitch Support for review.
    

    3- The reporting process is a complicated tech tree with too many options. It's easy to ban & make it "not my problem anymore" & difficult to report a problem account to get Twitch to investigate.

    Solution- Simplify the reporting process, start with WHAT the problem is, then WHERE the problem is with a text box at the bottom for added notes. Make it easy for people to report bot accounts & let back end keyword algorithms filter it down the tech tree to the right department in Twitch Support for review.
    

    Add an internal flag on accounts that spam-report multiple streamers across multiple days to investigate for potential reporting abuse.
    

    4- Hate raid bots fill chat with hate speech & the only option for streamers to spare their followers & themselves is to clear chat for the whole stream, which impacts their content & ability of other streamers or viewers to report.

    Solution- Take away "Clear chat" & replace it with "Blackout chat," add censor boxes to the last 2 minutes of chat & time out all chatters for 5 minutes to give everyone a time to submit reports.
    

    Add a subcategory to "View Recent Raids" to see all chat names that came with the raid & a "Report this Raid" mass report/ban/block option.
    

    5- The hate raid bots don't show up in search & scapegoat legitimate accounts & open multiple gibberish string screen name bot accounts to conduct hate raids.

    Solution- Internally flag multiple close variations of a name & random gibberish string names so any reports on those accounts are automatically set at a higher urgency for a review of the chain of accounts.
    

    Check your search priority algorithms to see how bots at 25k+ follows are evading search results.
    

    6- Hate raid bots gain followers & grow extremely fast, sometimes 1k follows an hour.

    Solution- Flag accounts that gain follows too fast to be organic growth or human effort for review, add an exception for accounts that actively stream content to account for popularity growth.
    

    I'm a Twitch moderator for 3 small Affiliate streamers. I'm also a former tech support escalations agent for multiple companies & have a business degree, & I do free small business consulting to help small streamers reach Affiliate, start their streaming business, & grow their own communities on Twitch, because I think people have potential to work for themselves doing a job they enjoy & that Twitch has a lot of potential to be a platform to help them do it.

    It was the community potential that made me spend the last 10 months learning the platform to help others… more

    325 votes

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    32 comments  ·  Bots  ·  Delete…  ·  Admin →
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17. Ban online casino from Twitch

    There are just too many virtual casino streams going on out there.
    They are obviously not regulated by anyone, as there is another new casino every day, with a new domain, new look, but the scheme is the same (like a hydra, one head is being chopped, but two more arise).
    Online casinos are no better than any crypto scam or pyramid scheme, they rob people out of their money and they are banned by law in most countries.
    I don't understand why Twitch is letting this slide, as this is obviously harmful to people and community.
    Please, ban online casinos from Twitch, I believe this might literally save lives.

    There are just too many virtual casino streams going on out there.
    They are obviously not regulated by anyone, as there is another new casino every day, with a new domain, new look, but the scheme is the same (like a hydra, one head is being chopped, but two more arise).
    Online casinos are no better than any crypto scam or pyramid scheme, they rob people out of their money and they are banned by law in most countries.
    I don't understand why Twitch is letting this slide, as this is obviously harmful to people and community.
    Please, ban online… more

    3 votes

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    9 comments  ·  Other  ·  Delete…  ·  Admin →
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18. Stop the ability to make bots

    Stop allowing all these channel bots to be created by users. They offer no viewer count and do nothing for channel growth. Its bad enough you can get banned for using follower and viewer bot services but these bots never get banned for being A BOT.

    3 votes

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    0 comments  ·  Bots  ·  Delete…  ·  Admin →
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19. Ability to upload/add police reports and screenshots to appeals

    Streamers being targeted, spam reported and subsequently banned due to their gender, sexuality, race, etc. should be allowed to add supporting documentation to their ban appeal(s)

    Ex: if a streamer is reported and banned due to "inappropriate attire" but, prior to the report, the streamer was clearly harassed, threatened or hate raided on stream or in their DM's prior to the report/ban by the very person or persons that reported them, then they (the streamer) should be allowed to attach documents which show they were harassed/targeted.

    Hate groups and their members, and some horrible individuals are abusing the 'report user' feature and utilizing it as a means to unjustly harass, deplatform, demonetize and silence streamers based on their gender, race, sexual orientation, etc. If it can be shown that the person or persons reporting a streamer threatened or harassed the streamer prior to making their report, then the ban should be lifted immediately and the individual filing the report, should be banned instead.

    Because this is a growing trend, and abuse of the report user feature has run rampant, streamers, even when banned, should be allowed access to view and download their DM's, VODs, or chat logs so they can provide local law enforcement (and/or Twitch staff) with documents which substantiate any reports they would like to file concerning threats of violence/****/murder/stalking/hate crimes or sexual harassment.

    Several streamers have been targeted and harassed by those on your platform who abuse the 'report user' button to file false reports, and their actions go unpunished. There is an entire Twitter account dedicated to seeing who they can get wrongfully banned and deplatformed, a majority of those they focus on/target and celebrate being banned are women, men of color, and those in the LGBTQ+ community. They literally celebrate their "victories" in using Twitch's faulty bans and appeals systems to get "another _____ banned" it's disgusting.

    The more that women, POC and LGBTQ+ are removed and banned from Twitch, the more these hate groups and their followers will thrive, and it will kill your community, your earnings, and your site.

    Seeing hate groups and racist or misogynistic individuals celebrate online every time they get a female streamer or streamer of color wrongfully banned, watching them brag about who has successfully gotten the most POC or woman or lesbians off the platform, and knowing they used Twitch's own features and faulty system to do it...it's heartbreaking.

    Reporting and banning creators based on their gender, gender identity or race has become a sport to some of your users, and those targeted and banned by these monsters are left with absolutely no voice.

    Individuals affiliated with hate groups are exploiting your faulty report, ban and appeals systems. Meanwhile, your creators, that ones that were actually bringing money to your platform, suffer. POC, women and those in the LGBTQ+ community who were banned unjustly have no means to access their DM's, Chat Logs, etc. and no place in the appeal portal to upload proof to show they were targeted, harassed, or threatened by those reporting them. There's not even a place to attach a police report if you filed on against a person known to harass and report you... you're silencing the victims of hate crimes and targeted attacks, and believing every user that files a report not realizing it's being used as a means to hurt the streamer for no other reason than who they are.

    These hate groups and the individuals that support them will report streamers for things they have not done--yet filing a false report or spam reporting comes with no consequences, why? Currently, the report, ban, and appeals systems are designed in a way where banned streamers can't see who reported them, they can't provide evidence of harassment or threats leading up to the report, their appeals often go unread, and bans/strikes on their account that are unfounded never get removed, all this is simply encouragement for members of hate groups or individuals targeting people based on race/gender, to continue doing what they are doing, their attacks are successful and as such, they won't stop. It's a loophole that these individuals and members of extremist or hate groups, are exploiting rapidly.

    Streamers who have been repeatedly targeted and victims of spam reporting do not get their wrongfully issued bans reset or removed, and their appeals often go unanswered or denied--leaving them with several strikes against their account for violations they did not commit. After 2 or 3 attacks, hate raids or false reports, these streamers are permabanned, simply for being a POC, female, or member of the LGBTQ+ community on Twitch at a time where it's far too easy for hate groups to target streamers, harass them, threaten them and then get them banned unfairly.

    Adding an option that would allow streamers to show proof in their appeal that they were targeted, that the person(s) responsible for reporting them have been repeatedly threatening/harassing/targeting them and/or abusing the report user feature to file false reports against them and others, would be a huge step forward in showcasing that you truly support and value your streamers, ALL of them, not just the big ones or those who are buddy buddy with staff. . .

    It's also imperative that streamers who are banned not be immediately locked out of their account/DM's (as this is essentially preventing them from collecting, downloading or screenshotting evidence of harassment, sexual harassment, or threats of violence) there must be a way to prevent reported streamers from streaming if banned, while also allowing them access to important documents which can substantiate their claims and reports, such as DM's, Chat Logs, Clips or Stills that support not only their appeal but any reports they wish to file with local law enforcement if they feel unsafe--which often times, they do.

    Taking that right away, preventing a targeted, harassed, or threatened streamer from immediately obtaining Dm's, Chat Logs, VOD's or other documents on your site, which may help with properly reporting or identifying those harassing or threatening acts of violence against them and/or others, is unconscionable.

    Nothing should impede a streamers ability to obtain evidence of threats or harassment and file a report with local law enforcement, especially not a false report made by a hate group or member of, that was made merely to target, deplatform or demonetize a streamer due to their gender, race, or sexual orientation.

    It's important when filing a report with law enforcement to have as much information as possible, but the ability to do that is taken away from the victim/targeted streamer when they are immediately locked out of their account, without any proof. You are essentially punishing streamers and rewarding users that filing false reports with the system you have in place now, they know this, and as such, continue to utilize this practice. They are aware of the fact that once the streamer is banned, they can do nothing to report them, stop them, obtain information needed to file a report with LEO's, nothing, so they make threatening/hateful comments until the moment they get the streamer banned, and face zero repercussions.

    Fostering an environment where hate groups and their supporters are allowed to thrive, file false reports repeatedly without consequence, and succeed in getting streamers banned due to their race, gender, religion, etc. is against the very values Twitch claims to hold dear. As it stands, your actions and policies, or lack-thereof, do not support your values.

    There must be a better review process in place for bans and appeals, because at this time, hate groups are taking advantage of this loophole/issue to ensure that women, POC, and those in the LGBTQ+ community are silenced and no longer able to stream--if we don't take action now, this will only continue to fester and grow, getting worse as time goes on.

    It's not just about fostering a community of inclusiveness, but revenue is impacted as well, while these small-ish streamers being targeted may not seem like a big deal because they don't garner the impressive numbers big streamers do, they do add up, just one streamer that is wrongfully permabanned due to targeted attacks that has say 50k followers, generating an average 4k in revenue a month (not including ads), is a consistent 2k that you are wiping out, when you account for how many are banned due to targeted attacks, and an inability to state their case and challenge their appeals properly, you're talking tens if not hundreds of thousands a month in revenue slipping through your hands--you are hemorrhaging money by allowing a system which permabans streamers that garner steady views and generate consistent revenue on your site. Doing nothing to stop hate groups and their members who work to get those bringing income to your site removed--is and will continue to be, a hinderance in your earnings. Why continue to cater to those that aren't bringing money to the site by implementing a system which rewards them for targeting streamers and filing false reports? An improved ban/appeals system to combat this issue would improve revenue and the community as a whole.

    Streamers being targeted, spam reported and subsequently banned due to their gender, sexuality, race, etc. should be allowed to add supporting documentation to their ban appeal(s)

    Ex: if a streamer is reported and banned due to "inappropriate attire" but, prior to the report, the streamer was clearly harassed, threatened or hate raided on stream or in their DM's prior to the report/ban by the very person or persons that reported them, then they (the streamer) should be allowed to attach documents which show they were harassed/targeted.

    Hate groups and their members, and some horrible individuals are abusing the 'report user'… more

    5 votes

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    1 comment  ·  Suspension Appeal Flow  ·  Delete…  ·  Admin →
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20. Make better decisions when banning

    Make better decisions when you ban people and look more into it, you always ban my favorite streamers over the stupidest things. They could say one cuss word and you will ban them. Twitch is supposed to be an entertainment platform for all ages and for us older people we are more entertained by someone close to our age, we can relate better and we can engage better but when your banning streamers we watch over the little things, like their adult humor, we tend to get annoyed with your platform. My idea is to make better decisions when you ban people or maybe put an age restriction on streamers who use adult humor more. But you have to take into consideration that some things just aren't that bad. A lot of older people have adult humor and just because they use adult humor, it shouldn't resolve in a ban, especially when this platform is their job. The more you do this kind of thing, the more people are gonna switch over to a new platform, so please do better Twitch.

    Make better decisions when you ban people and look more into it, you always ban my favorite streamers over the stupidest things. They could say one cuss word and you will ban them. Twitch is supposed to be an entertainment platform for all ages and for us older people we are more entertained by someone close to our age, we can relate better and we can engage better but when your banning streamers we watch over the little things, like their adult humor, we tend to get annoyed with your platform. My idea is to make better decisions when you… more

    3 votes

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    0 comments  ·  Community Guidelines  ·  Delete…  ·  Admin →
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