Ban appeals shouldn't be so one-sided
Currently, my understanding of the appeal system when banned from chat is:
- users are not told why you are banned, but you get to see the last 5 messages you sent.
- users only get a small number of characters for their unban appeal, which may not be enough.
- users are not told if OR WHY their appeal is denied
- mods cannot ask for clarification since they cannot respond to the appeal, and vise versa.

Since banned users cannot see who chat users are, banned users have to ask moderators to contact them off-platform in order to actually have any discussion.
Instead, appeals should be treated as a whisper between the user and a "moderation team" 'user' (ie, the responding moderator's user isn't revealed to the user).