62 results found

1. I am a user from Taiwan we need freedom of speech

   Hi Twitch, I'm from the Republic of China (ROC) you commonly call "Taiwan". Recently, your censorship of Chinese, Traditional Chinese, and Simplified Chinese makes me very angry. I know you have to filter the corresponding text, But it is by no means such a dictatorial regime's speech policy as what you commonly call the "China" Communist Party of China (CCP).

   "China is not the only one who uses Chinese in this world."
   "What you are doing now is like China's literary prison."

   Maybe the world shouldn't use hate speech or words to attack each other, but Taiwan has long been, and even still is, living in fear under the Chinese Communist Party's literary attack and martial arts.

   Besides, "Twitch cannot be used in China at all". What you should protect are Taiwanese users who have been using Twitch for a long time. You should give us back the freedom of speech we deserve, instead of using authoritarian and hegemonic text policies to protect China.

   To sum up, I have a few requests

   1. Twitch should not help the evildoers. Twitch should not use "autoban" to protect the dictatorship. Users of "Traditional Chinese" should decide whether to install it or not.

   2. It is extremely unreasonable for the live broadcast host to be "BAN" for the audience's behavior in the chat room. We demand that this weird system be abolished.

   3. Whoever set up the censorship in the speech censorship system currently used by Twitch should thoroughly investigate his identity, whether there is any hatred of Taiwan, and return users to a safe and secure environment.

   4. Sex-related speech is a witty way of use among traditional Chinese users. It should not be directly banned by the Twtich system, and each live broadcaster should decide for himself

   Above, I love the Twitch platform very much, and I hope you can hear the real voice.

   Hi Twitch, I'm from the Republic of China (ROC) you commonly call "Taiwan". Recently, your censorship of Chinese, Traditional Chinese, and Simplified Chinese makes me very angry. I know you have to filter the corresponding text, But it is by no means such a dictatorial regime's speech policy as what you commonly call the "China" Communist Party of China (CCP).

   "China is not the only one who uses Chinese in this world."
   "What you are doing now is like China's literary prison."

   Maybe the world shouldn't use hate speech or words to attack each other, but Taiwan has long been,… more

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2. Harassment & DOXXING

   For 9 months I have been reporting someone who has been harassing me over and over with NO response from Twitch. When will there be a real system in place to protect streamers??

   This person has made numerous accounts with usernames that have shared personal information including my phone number, addresses, and names of family members. I have reported, banned, blocked, and had my MODs do the same, but nothing has ever been done on Twitch's end.

   If others are going through this, I want to hear about it and what Twitch is going to do to help those of us who are dealing with long term harassment and the emotional duress that follows it.

   For 9 months I have been reporting someone who has been harassing me over and over with NO response from Twitch. When will there be a real system in place to protect streamers??

   This person has made numerous accounts with usernames that have shared personal information including my phone number, addresses, and names of family members. I have reported, banned, blocked, and had my MODs do the same, but nothing has ever been done on Twitch's end.

   If others are going through this, I want to hear about it and what Twitch is going to do to help those of… more

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3. Sans-serif fonts

   Twitch's default font does not use serifs. Serifs are important for distinguishing I's from l's. For instance, if you can easiIy teIl which of the lowercase L's are or are not repIaced with uppercase i's in this sentence, you're almost definitely using a screen reader. Yes, there is a difference between them, but you wouldn't be able to tell me which is which.

   This is a big issue in any online form of communication, for the following reasons:

   1: Security. People can post a link that has an L replaced with an i, or sometimes vice versa, without it being noticed. Like if you posted "googIe.com" (that's an uppercase i not an L). Maybe google actually owns that, I don't know, but that's not the point. People can and do make misleading links that seem like well-known trusted domains. Adding serifs to a font is a huge aid in combatting this.

   2: Legibility. It's very important that people be able to read each other's names exactly. When banning users in chat, a lot of mods rely on correctly reading letters -- if my name were "lmTheBest" it would look like my name starts with an uppercase i, but it doesn't. People can also impersonate users who have lowercase L's or uppercase i's in their name.

   On a less-important note, the reason that drove me over the edge to post this is that I recently changed my username, and people have been reading it with the wrong letter. I shouldn't have to decide between indicating the start of a new word and indicating the correct letter. I say it's less important only because I know I'm in a minority of people whose names would be read incorrectly because of the lack of serifs in the font, but the rest of this is a serious problem that can affect any user, unless they get a twitch extension to change their font, like I have. Of course, for my own issue, this isn't even a solution, because my problem is other people's font, not my own.

   But in any case, sans-serif fonts are only good for art and advertisement. Twitch chat is neither, at least most of the time; and regardless, the primary use case is as a method of communication. So please improve communication. Add serifs to the default/only font.

   Twitch's default font does not use serifs. Serifs are important for distinguishing I's from l's. For instance, if you can easiIy teIl which of the lowercase L's are or are not repIaced with uppercase i's in this sentence, you're almost definitely using a screen reader. Yes, there is a difference between them, but you wouldn't be able to tell me which is which.

   This is a big issue in any online form of communication, for the following reasons:

   1: Security. People can post a link that has an L replaced with an i, or sometimes vice versa, without it being… more

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4. Designated support team for streamers being bullied with ToS strikes without actually breaking ToS

   Hello, I have felt like there are a few things that have been concerning for small streamers in regards to some of the ways their account/channels in particular have been handled. Being aware that putting out content on the internet brings a platform for all types of eyes which in turn puts creators at a risk for various sorts of individuals who come in and out of their streams who may have ill intentions. There have been a few instances where creators feel they were singled out. Harassment being an example I personally feel should be something that, if possible, should be assigned to a team designated for that specific reason and looked into as a case by case basis, perhaps submitting & reviewing more thorough evidence in the reporting process so streamers are unable to just get immediately banned or suspended as the result of "trolls" or "hate watchers" simply trying to mess with the streamer. As an example: The Twitch content creator: Viohleta is currently suspended (again) and has been suspended unfairly multiple times as a result of "hate watchers" reporting out of spite as an attempt to get the content creator banned either as a "troll" or just general ill intentions.

   A possible solution: Having a designated team or support staff more readily available to review ToS content reports so that these smaller streamers don't just get immediately suspended/ banned, especially in cases where no ToS breach has taken place. Twitch has stated that it wants to be "a safe and inclusive platform for content creators and viewers equally", but when harassment like this takes place so frequently it becomes emotionally taxing on the content creators suffering the consequences of these attacks, and in some cases taxing on the viewers as well especially if they have invested alot in the streamer. It begs the question of why isn't there already a more thorough support team assigned to this matter? With the "Just Chatting" and "Pools & Hot Tubs" categories growing increasingly popular, it doesn't make any sense as to why some streamers are being unfairly banned while being entirely mindful of the guidelines, while other partnered streamers are not penalized for actually pushing the boundaries of how much they can get away with ignoring the guidelines.

   It would be greatly appreciated if this matter could be looked into & taken more seriously, and if any smaller streamers that have been unfairly punished could have their accounts restored. Thank you

   Hello, I have felt like there are a few things that have been concerning for small streamers in regards to some of the ways their account/channels in particular have been handled. Being aware that putting out content on the internet brings a platform for all types of eyes which in turn puts creators at a risk for various sorts of individuals who come in and out of their streams who may have ill intentions. There have been a few instances where creators feel they were singled out. Harassment being an example I personally feel should be something that, if possible,… more

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5. Users randomly banned without ever being banned

   There is a bug I've seen a few dozen times where a user will be banned in a channel without ever having talked in it or, more importantly, without a record of a ban occurring from any moderators. These bans are always on 7/25/2019, at 4:39 PM, and are often done by someone who wasn't a moderator of the channel at the time. Unbanning these users works as normal, but they need to request an unban or we can't fix anything - meaning we have no idea how widespread this issue is.

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6. Unreasonable suspension against Traditional Chinese community 對於繁體中文社群的不合理停權

   For the pass couple of months Traditional Chinese community has been suffering from unreasonable suspension by typing in chat which hasn't violate the "hateful conduct and harassment" from twitch community guidelines. Suspension reasons contains hateful speech, sexual harassment, etc.

   For example, cursing in Chinese might have get you banned for 7 days plus, but the same meaning in English or other language will not get punished. Certain user even recieve suspension from chatting topics which is "related to streaming content" that has hardly even reach the boundries of communities guidelines.

   It's literally taking weeks or months to get any feedback from twitch appeals after submitting complaints, and mostly became effortless. It has been claimed as "a bug" from twitch officials which has been reported from the press for months but still remain unresolved.

   This has alrealy harmed multiple users, who paid for their subs and wasted due to unreasonable suspensions.

   Please end this madness against Traditional Chinese community, and solve "THE BUG" ASAP.

   過去的數個月以來，繁體中文社群一直在針對聊天內容上遭受不合理的停權。許多人因為"仇恨言論"或"非合意性挑逗"遭到停權，儘管這些內容沒有明確違反"社群規範"。

   例如說，如果用中文罵髒話等可能會導致你被停權七天或以上，而相同語意的文字在英文或其他語言則完全不會有懲罰。這些聊天內容或許是"實況內容"的一部分，而僅僅因為可以擦邊違反了"社群守則"而被禁言。

   提交申訴需要花上數周甚至月的時間才會得到回應，並且多數沒用。官方稱為這個是繁體中文的一個"BUG"，並且有登上傳統媒體的報導。但經過數月這個"BUG"依舊沒有被修復。

   這個已經對許多使用者造成損失，他們的花錢訂閱的日期卻因為不合理的停權而浪費掉。

   請儘快結束這種文字獄的行為，還給繁體中文使用者一個合理的社群，並且儘快解決"BUG"問題。

   For the pass couple of months Traditional Chinese community has been suffering from unreasonable suspension by typing in chat which hasn't violate the "hateful conduct and harassment" from twitch community guidelines. Suspension reasons contains hateful speech, sexual harassment, etc.

   For example, cursing in Chinese might have get you banned for 7 days plus, but the same meaning in English or other language will not get punished. Certain user even recieve suspension from chatting topics which is "related to streaming content" that has hardly even reach the boundries of communities guidelines.

   It's literally taking weeks or months to get any feedback… more

   11 votes

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7. create safe list and ban list for embeds

   Give streamers the option to have a safe list for having streams embedded on outside sites and give streamers the option to disable sites from embedding them.

   This could prevent people from making malicious sites to embed them without the streamers knowledge

   this would also help reduce the amount of people broadcasting illegal content and hosting it on illegal sites

   you could also then give streamers the option to unlock embedding as a feature after a streamers account is within good standing. (ie. when emotes are edible for instant approval or when a streamer reaches affiliate)

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8. PubSub full documentation

   PubSub official documentation only list very few of the topics actually available.
   It makes it "officially" not so useful compared to what it can actually do.

   Basically it could replace EventSub for most of the cases, and, being far easier to implement would open possibilities for many tools without inducing huge potential server costs.

   Is there any plan to document all these topics someday ? Will it remain "unofficial" ?

   Have a good day :)

   8 votes

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9. Do Not Auto-Populate Sexualized Streams Under "Live Channels We Think You'll Like"

   Do not display soft p0rn in the home screen under "Live channels we think you'll like" unless a user has previously followed a specific tag (or an account containing that specific tag). I have never watched nor liked any content of that nature, and it continually populates in the late evening, yet, it is clearly inconsistent with Twitch Community Guidelines: "Sexually suggestive content or activities are also prohibited..." (This refers to hot tub streams with nearly naked hosts in promiscuous and revealing poses and ASMR streams featuring sexualized hosts.) Those channels are surely good for business, but constantly putting it up front compromises the integrity of the platform and gives the impression that Twitch lacks respect for its users.

   Do not display soft p0rn in the home screen under "Live channels we think you'll like" unless a user has previously followed a specific tag (or an account containing that specific tag). I have never watched nor liked any content of that nature, and it continually populates in the late evening, yet, it is clearly inconsistent with Twitch Community Guidelines: "Sexually suggestive content or activities are also prohibited..." (This refers to hot tub streams with nearly naked hosts in promiscuous and revealing poses and ASMR streams featuring sexualized hosts.) Those channels are surely good for business, but constantly putting it… more

   7 votes

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10. Auto-filter for accounts that have never streamed but more than a couple thousand followers

    Please check if the number of followers of a channel is realistic if that channel has NEVER streamed. Recently there is a spike of purchased followers used in hate-raids against LGBTQIA+ people. A lot of this could be automatically prevented or at least decreased in how bad it is by automatically putting channels with a high followercount despite never having streamed on a watchlist and not allowing them to raid until this is reviewed.

    twitchdobetter

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11. Disable automatic notifications about new followers for people who never streamed

    A few minutes ago, I received a notification that a guy named hoss has started to follow me on Twitch.

    The suggestion is pretty clear - in order to cope with the issue presented below, by default do not enable email notifications to people who have never streamed.

    I have read Reddit post that went pretty viral a couple of days ago about a the very same user with different name variations who somehow IP grabs user profiles.

    Here is a link: https://www.reddit.com/r/Twitch/comments/pck517/randomly_got_this_follower_even_though_i_havent/

    6 votes

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12. Simple way to prevent stream sniping.

    Essentially this idea comes in three parts.

    The first: Allow the streamer to specify for themselves whether their stream can be viewed by "guests" (someone not logged into Twitch).

    The second: A user who has been banned should not simply be unable to view/participate in chat. They should not be allowed to view the stream whatsoever.

    The last: User banned should be IP Banned from that stream. Meaning taking 30 seconds to make a new account to simply continue with the Stream Sniping/Harassment isn't so simple to do.

    Stream Sniping for us Smaller Streamers is a terrible thing. I get Stream Sniped during almost every stream. Most of these users are hackers, as well. It is extremely discouraging and because of how Twitch handles things there is nothing I can do about it.

    I also deal with very consistent harassment on a daily basis. I report it, I provide proof, I report fellow streamers who are stream sniping and provide you with video evidence. I get stalked, harassed, threatened even. Your Platform has never once stepped in any of the thousands of times I have cried out desperately for help in over 4 years of me being on your platform. However, the first and ONLY time I stepped over the line, unintentionally, I was immediately suspended for 30 days without question. I accepted this, served my punishment, and returned vowing not to make such a mistake again.

    You do not uphold all users to your rules. You treat me in particular like I do not matter. I ask (beg) that you become involved. I also ask (beg) that you consider my ideas to prevent Stream Sniping, as it really isn't all that complicated to accomplish, to be perfectly honest.

    Essentially this idea comes in three parts.

    The first: Allow the streamer to specify for themselves whether their stream can be viewed by "guests" (someone not logged into Twitch).

    The second: A user who has been banned should not simply be unable to view/participate in chat. They should not be allowed to view the stream whatsoever.

    The last: User banned should be IP Banned from that stream. Meaning taking 30 seconds to make a new account to simply continue with the Stream Sniping/Harassment isn't so simple to do.

    Stream Sniping for us Smaller Streamers is a terrible thing. I get… more

    6 votes

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13. Protect Former Community Members from Harassment

    Protect viewers from being harassed after leaving a community.

    There have been quite a few times, one I know of personally, where a streamer has asked their community to spy on a former community member and screenshot any conversation mentioning the streamer so the streamer could "control" the situation. The streamer then sent their community members into streams the former community member was a part of to spy on them and report back anything said. This is possibly still happening and the person who was being followed has appealed to Twitch, reporting the person involved, multiple times only for nothing to be done. The person being followed feels extremely nervous on the platform and more should be done to protect viewers from controlling streamers. Nobody should be openly stalked via Twitch or other platforms.

    Protect viewers from being harassed after leaving a community.

    There have been quite a few times, one I know of personally, where a streamer has asked their community to spy on a former community member and screenshot any conversation mentioning the streamer so the streamer could "control" the situation. The streamer then sent their community members into streams the former community member was a part of to spy on them and report back anything said. This is possibly still happening and the person who was being followed has appealed to Twitch, reporting the person involved, multiple times only for nothing… more

    5 votes

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14. Stop removing emotes that aren't actually offensive.

    I have seen so many ridiculous emotes get removed. Middle fingers, a butt shaking, dancing are not offensive and it is absolutely childish to ban an emote that is literally just pixels showing things that every iPhone and Android have (the middle finger)

    4 votes

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15. More help with hate and harassment

    A lot of my reports are a big deal because the same 3 people keep harassing and telling terrible things to a child that is in my stream. And they go about there way to follow said child to streams to harass. What will be done so this doesn't happen in the future.

    4 votes

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16. afk farming

    Hello, I have been a Twitch user for the past 5ish years. I am genuinely curious how some streamers are allowed to go AFK just about every single day for hours on end and just farm their chat. I didn't come to specifically report any single person but Amouranth is the most popular person I know getting away with this. She starts streaming then eventually makes up an excuse to get off camera and doesn't return for literal hours. Doing this she still brings in easily over 6,000 viewers each time. I am genuinely curious how people like her are allowed to do this and milk Twitch for all the streamer benefits without even being present.

    Hello, I have been a Twitch user for the past 5ish years. I am genuinely curious how some streamers are allowed to go AFK just about every single day for hours on end and just farm their chat. I didn't come to specifically report any single person but Amouranth is the most popular person I know getting away with this. She starts streaming then eventually makes up an excuse to get off camera and doesn't return for literal hours. Doing this she still brings in easily over 6,000 viewers each time. I am genuinely curious how people like her are… more

    3 votes

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17. MODS who dont resolve issues between themselves and viewers in a controlled envirenment.

    There are mods who do abuse their power and selfishly ruin a viewers engagement with the streamer. These specific mods do not attempt to professionally deescalate the negative energy between themselves and the viewer as a solid warning and attempt to improve the understanding between them. While the mod can just hide behind banning viewers without resolving the said argument, viewers are left in the dark which is unfair and quite selfish. These mods generally ruin the outline and view of the streamer. These mods take advantage of being unprofessional behind curtains. and the streamer will never know why the viewer was banned.

    Lets say the viewer has contributed quite a bit to the streamer and the viewer is moderately popular while a mod who has not met said viewer and the mod does not take proper and fair steps to ensure that the viewer is just not "some random viewer" when instead would be one of the streamers prime supporters. This mod then ruins the reputation of the streamer by being selfish (which it would seem to myself.) while all this happens, Mods are left off the hook while the viewer is left to hang without any recognition (a chance to properly speak up, be heard, and understood.)

    These mods are generally selfish and have a bad sense of judgement. I bet that they don't or wont even confront the other mods about the said issue without dealing with it. Power in the wrong hands will definitely cause future issues.

    There are mods who do abuse their power and selfishly ruin a viewers engagement with the streamer. These specific mods do not attempt to professionally deescalate the negative energy between themselves and the viewer as a solid warning and attempt to improve the understanding between them. While the mod can just hide behind banning viewers without resolving the said argument, viewers are left in the dark which is unfair and quite selfish. These mods generally ruin the outline and view of the streamer. These mods take advantage of being unprofessional behind curtains. and the streamer will never know why the… more

    3 votes

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18. Report names that are incorrectly caught in your filtering process.

    I have found a username that appears to be available but is blocked within your system due to an error.

    The error shown is: "This user name may be offensive and is not allowed."

    I have attempted to report this several times since October and have been met with the same policies regarding recycling and name changes when it does not apply to this situation.

    If there is one name that is incorrectly being caught in your filter I'd assume other users may have this problem as well. If a username IS available and IS appropriate for use then I believe there should be a way to say so.

    I have found a username that appears to be available but is blocked within your system due to an error.

    The error shown is: "This user name may be offensive and is not allowed."

    I have attempted to report this several times since October and have been met with the same policies regarding recycling and name changes when it does not apply to this situation.

    If there is one name that is incorrectly being caught in your filter I'd assume other users may have this problem as well. If a username IS available and IS appropriate for use then I… more

    3 votes

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    More Info Needed  ·  AdminTwitch (Admin, Twitch) responded

    Hey there, 

    
    

    What username are you trying to use that is getting caught? I can reach out to our team to troubleshoot what's going on with this. 

19. Stop making streamers feel like they need to ban EVERYONE that discusses age.

    This entire concept is counter productive and makes the chat experience awkward. I understand that streamers do this to prevent kids from being in mature streams but this actually makes this problem worse because now you have a bunch of potential children watching adult streams and they know not to mention their age! What is the logic here?!?! Plus mature adults want to know how old the people are that they're chatting with. It's a very common topic and something that people WANT to know since the beginning of the internet , A/S/L ? Age chat should NOT be discouraged , but rather underage children should be asked to leave or banned and regular adults should be free to discuss their age like all normal people do. If a troll says they are underage they will get banned just the same as anyone else saying they're underage. This policy doesn't solve any problems and creates awkward and unpleasant circumstances in just about every streamers chat each and every day. Please change this.

    This entire concept is counter productive and makes the chat experience awkward. I understand that streamers do this to prevent kids from being in mature streams but this actually makes this problem worse because now you have a bunch of potential children watching adult streams and they know not to mention their age! What is the logic here?!?! Plus mature adults want to know how old the people are that they're chatting with. It's a very common topic and something that people WANT to know since the beginning of the internet , A/S/L ? Age chat should NOT be discouraged… more

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20. Penalize commenters not the Streamer

    Commenters shouldn't have the power to have a channel flagged or worse, the person who commented should have their account penalized so that the community has a cleaner chat due to less people wanting to have their own account held accountable for their own actions

    3 votes

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