Designated support team for streamers being bullied with ToS strikes without actually breaking ToS
Hello, I have felt like there are a few things that have been concerning for small streamers in regards to some of the ways their account/channels in particular have been handled. Being aware that putting out content on the internet brings a platform for all types of eyes which in turn puts creators at a risk for various sorts of individuals who come in and out of their streams who may have ill intentions. There have been a few instances where creators feel they were singled out. Harassment being an example I personally feel should be something that, if possible, should be assigned to a team designated for that specific reason and looked into as a case by case basis, perhaps submitting & reviewing more thorough evidence in the reporting process so streamers are unable to just get immediately banned or suspended as the result of "trolls" or "hate watchers" simply trying to mess with the streamer. As an example: The Twitch content creator: Viohleta is currently suspended (again) and has been suspended unfairly multiple times as a result of "hate watchers" reporting out of spite as an attempt to get the content creator banned either as a "troll" or just general ill intentions.
A possible solution: Having a designated team or support staff more readily available to review ToS content reports so that these smaller streamers don't just get immediately suspended/ banned, especially in cases where no ToS breach has taken place. Twitch has stated that it wants to be "a safe and inclusive platform for content creators and viewers equally", but when harassment like this takes place so frequently it becomes emotionally taxing on the content creators suffering the consequences of these attacks, and in some cases taxing on the viewers as well especially if they have invested alot in the streamer. It begs the question of why isn't there already a more thorough support team assigned to this matter? With the "Just Chatting" and "Pools & Hot Tubs" categories growing increasingly popular, it doesn't make any sense as to why some streamers are being unfairly banned while being entirely mindful of the guidelines, while other partnered streamers are not penalized for actually pushing the boundaries of how much they can get away with ignoring the guidelines.
It would be greatly appreciated if this matter could be looked into & taken more seriously, and if any smaller streamers that have been unfairly punished could have their accounts restored. Thank you
Anonymous
shared this idea
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Chillez69
commented
I echo those statements above this has been very concerning for smaller streamers on Twitch getting targeted with doing nothing wrong not breaking any TOS rules. What I believe needs to happen is have a support staff more available during stream to review cases like this that aren’t breaking any rules.
I hope this matter gets more look into and is taken much more seriously for smaller content creators that are just starting out but aren’t getting the same benefit of the doubt of bigger streamers. The same rules should apply to everyone.
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mythianox
commented
Viohleta is my fav streamer
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abovewater23
commented
Violeta has a wholesome stream with good vibes. She has a good community and unfortunately some haters decided to report her. There needs to be a way to protect some streamers. And there also needs to be some consistency. I see other streamers doing worse things and wearing far less clothing, yet they continue to keep streaming. It really isn't fair in many ways.
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HackerNoobCamper
commented
Viohleta was unfairly banned. Her stream on Sunday was the most wholesome stream I seen on Twitch all weekend. She has learned from the last suspension even though the same coordinated attack resulted in that ban. She unfairly has to take extra measures to ensure no accidents happen that could violate TOS. She tried so hard to stop this from happening. She was in the process of explaining to chat what cannot be done on Twitch and how she wears extra clothes just to be safe when the suspension took place. There was nothing wrong with that stream or her others to warrant a ban. Something needs to be implemented in the appeals process for situations like this. The mass false reporting should be the violation of TOS and those people should be the ones suspended.
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Moonypeachy
commented
Please actually review the channel before instant banning someone. Mass reports is an infamy.
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HungCholo
commented
Twitch get it together this is starting to be considered harassment on your end! Something needs to get figured out as to where this doesn’t happen anymore especially if no rules haven’t been violated not just once but numerous times
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AkuroFuji
commented
I absolutely agree with the idea that there needs to be some sort of new team implemented to help tackle issues like these. Allow streamers to have a point of contact in cases like this or suspected cases. It is hard to know and understand what is going on behind the scenes with bans/reports and I think streamers that are starting to grow, deserve a chance to have a solid point of contact with Twitch that is not an open forum or just automated email responses.
The best example here I can recently think of is Twitch streamer Viohleta. She wanted to start streaming more frequently moving towards the next step as a streamer. For this, she was hosting her first subathon. Early into the stream she was already being harassed and received threats of being reported by random viewers. It would seem a little while later that these threats did hold some weight. This seems like the type of behavior that should be a target of more focus not only against these reporting users but also as a form of protection from this style of harassment. -
fridayfriend
commented
Please have someone be able to contact affiliate partner. Have subbed and donated subs to this specific streamer (viohleta) and feels like her ban is unjust and feels like my money spent has been misappropriated
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gamergirlfeetlover
commented
I upvote this