494 results found
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Stop closing tickets early!! I emailed twitch support about being shown ads to a channel I subscribed to, they took 24 hours to reply once with useless generic advice that didn't help; they replied again 24 hours later with more useless generic advice that didn't help; then they replied 24 hours later saying they couldn't do anything and closed my ticket.
THIS IS UNACCEPTABLE AND THIS IS NOT SUPPORT. Furthermore the twitch admin claim that "we only close tickets that are a year old" is a blatant LIE, plenty of users here on UserVoice are having this exact problem and it is totally unacceptable.
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15 votes -
Provide "Help" For Twitch Users Who Are NOT Creating Content The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
15 votesHey there!
What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team.
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User satisfaction survey It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )
14 votes -
The sexual content policy is the most irresponsible idea that Twitch has had in years. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.
My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…13 votes -
Imagine if support actually read the support tickets PLEASE read the actual problem instead of sending how-to articles that doesnt even have anything to do with it.
13 votes -
drops On the Drops page where you see drops campaigns currently in progress, could you please add an option to hide/opt out of certain drops campaigns... There are loads of drops for games I'm not interested in but the drop progress starts for some reason - perhaps because of some highlighted game on the Twitch frontpage - and these all clutter my Drops page when I'm not interested in drops for games I'm not even playing.
So on the drops inventory page - https://www.twitch.tv/drops/inventory - where you see a breakdown of drops progress across games, could you please also add a…
12 votes -
Stop pushing and recommending clearly NSFW material Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
Please add an option…12 votes -
shouts Currently, Twitch allows creators to send automated Streamer Shouts to broad viewer groups, including non-followers who briefly visited a stream. Because there is no global setting to disable receiving Shouts from channels I do not follow, my only option to stop these unwanted messages is to block the streamer entirely.
This creates a poor customer experience for viewers and actively hurts creator discovery. I do not want to block creators from my recommendations, but the intrusiveness of receiving inbox Shouts from channels I do not follow forces this outcome. Users should be able to completely disable shouts to reduce push…
11 votes -
Listen To Your Customer I have come up with a brilliant idea on how Twitch can improve the customer experience here on Twitch, and that is listening to your customer. If they say they don't like something like say the new User UI, then listen to your customer and find out why they don't like the new User UI and yes I am one of them who doesn't like the new User UI as it makes the Twitch app so awkward to navigate. As Twitch is not TikTok then my why are Twitch trying to rip it off. If I wanted to use TikTok…
11 votes -
Update Undo the latest update
11 votes -
Hi, i would like to suggest a support contact rework. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…
11 votes -
Allow All users to Disable AI Training Currently only Content Creators can choose to disable AI Generative Training for their channel, a process which is not simply or straightforward because, as stated by Twitch and Amazon's fallman, Mike Minton, no one would opt-in if it werent an opt-out.
As a viewer however, I do NOT want Twitch to use my comments as AI training for Amazon to sell or collect. I have no desire to part of this process, program or industry. As a paying custom to Twitch, I respectfully refuse Twitch and Amazon's right to my comments, and demand the ability to disable any AI collection…10 votes -
Game Name There is a game called
"Jump King"
that has recently had a name change on twitch to
"Tactical Leaping Adventure - Jump King: There is a Smoking Hot Babe at the Top!"
Any normal person would agree the name change is too long and it was better the way it was before. Members of the community are disappointed and want the old name back. It would be much appreciated for you to do this. thank you for your time!10 votes -
interface Hello good evening, I am contacting you to improve the customer experience or rather to give you a suggestion to improve the visual appeal, apparently on the platform the interface in my browser (firefox) is a little... different, that is to say the title section and others are now at the top and personally it is too uncomfortable, and I suppose I will not be the only one, so I want to make the suggestion to return to the previous appearance that I already had that was comfortable for the eye, if it is an error due to my browser…
10 votes -
support A novel simple concept... Have twitch support... read.. the.. tickets people put in instead of asserting with nonsense that had nothing to do with the entire ticket?
I've tried multiple times to report a bug that's blocked me out accessing the subscription button of channels yet every response from support is, "I'm not eligible for a refund".... I never mentioned wanting a refund... even replied with HUGE TEXT saying NOT ABOUT REFUND!!! (guess what their response was.. ) just wanted the bug addressed or help clarifying a cause.... bye bye sub streaks all due to twitch support inability to read/lack…
10 votes -
Downvote as feedback It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.
While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.
Not all suggestions and feedback is the same experience as others.
This is only meant to act as a indicator of the feeling within the community in both…10 votes -
Add more Audio Channels! How about u add a second audio channel for a streamer of a certain size, so the streamer can stream his Mic Audio and Gameplay on the first and Music on the second. So the viewer can mute the music without muting the whole stream!
9 votes -
New mobile experience thumbs down Yo Look you guys are trying to do new things I like it. But miss me with this one the new mobile experience is trash, plain and simple. I’m probably only going to be using my console now to watch twitch because it’s like the old mobile experience. With this new scrolling feed, I’m getting streams. I’m not even interested in my followed stream sprinkled in. The old way was much better because there was like a thumbnail and then you could see what the stream was about. you could read the title it was super easy to navigate And…
9 votes -
Customer support The twitch support page is really bad. I can't categorise my problem, I would love a live chat with someone from the support team or maybe even an AI. It is really poor website design, the pages are not findable. It is overall just really bad and I expected much more from Twitch. I still have my problem on twitch and I don't know how to solve it or where I can solve it. 1 out of 10 experience for me. Just dissapointing...
9 votes -
Bring back "My support cases" page to view Twitch Support cases online. Twitch's help page used to list my current and past support cases, including case text, category and status (open, closed). I am not sure why Twitch disabled it. I thought it worked great. Can you enable this feature again?
9 votes
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