As a moderator of a few channels, we've had a massive issue with one particular troll using a VPN to evade bans. This is a massive issue for us because; this user will spam hateful messages, racist slurs, bullying/harassment and even spam the streamer's private personal info. This has been such an issue, that some people I know have had to take a long break from streaming or quit altogether!

I implore you Twitch. Please add an option to enable Phone number verification!
I believe this will strongly deter users from ban evading, as it commonly costs to use phone number changers, and takes a lot longer to set up!

With this, it is unlikely that trolls would find a phone number changing software that is both fast and free.

Alternatively, having an option that forces chatter's accounts to be older than a day, would also help greatly!

Please Twitch! This issue has gone on for so long and it really destroying streams!

Twitch plans on soft-banning a handful of words in their next policy update, namely "simp", "incel", and "virgin", in an attempt to * down on ** harassment. They say it will only be in cases where they are used as insults but I want to get ahead of this since community outcry is already bubbling up.

Banning individual words that are not slurs not only lumps them in with genuinely harmful words but also encourages an environment where context is devalued. The above three words are usually used in a joking manner, but I worry that shuffling them into the same category as things like the N word, F slur, etc. will create knee-jerk reactions when moderating; if you're sent a clip of someone saying one of the words to someone and you're unaware of their relationship or their tone is ambiguous, seeing that the word is "banned" is automatically going to push you toward one opinion over the other. You can say they're only going to be banned when used as insults but preemptively sticking a black mark on them leads to bias. Already there are rumors a popular Twitch streamer was banned for jokingly using these words, which, whether true or not, doesn't exactly soothe the community.

It's also important to note that ANY word can be used maliciously because, again, context matters. There are more childish insults that can still end up being used against TOS if it's done repeatedly and maliciously rather than as part of less-serious trash talk and banter. People get called "stupid", "idiot", and a whole host of other insults (both jokingly and not) but no platform is wild enough to outright ban them. Nevermind niche phrases that can be community-specific (e.g. "blue heart" is a serious allegation in one of my circles) that you'd never be able to ban despite their potential for misuse.

The upcoming rule also feels biased: there are other "new"(ish) terms that are actually linked to vulnerable minorities that don't seem to hit moderation's radar, yet something that gets jokingly tossed around a lot like simp that is linked to negative behavior is a bannable offense?

TL;DR Individual words that are not slurs and/or do not have a /serious/ history of misuse should not be singled out in the harassment policy.

This would allow moderators to know the active number of subscribers and sub points that the streamer currently has. This would be helpful for events like subathons or when streamers try to make a push for unlocking a new emote.

This information may be more than some streamers are willing to share with their mod team, so this would be something that the Streamer would be able to share if they wanted to. The Streamer would have a setting that would allow them to share this info with mods (default setting would be "No").

For Mods, this could be info see in a widget in the mod view. If the Streamer chooses not to share this information The widget could just show "The Streamer has chosen to not disclose this information" or something along those lines.

I know Twitch CEO went over this at Twitch-con San Diego 2019 with some good pluses towards this better chance. I have no idea when that will be implemented into today's Twitch Moderation, but hopefully sooner rather than later.

But anyways, some things he did not mention was these ideas and should add-on or I would recommend a complete overhaul on the enforcement.

• We should be able to see in our own dashboards of previous infractions that are on the account and not removed due to being expired or mistakened suspensions. We, as live streamers, or even users (non-live streamers) should have this access than we taking our own record keeping off the platform (which I still recommend especially when we are incorrectly suspended we'd be unable to view this data, at least with the current method of suspensions). Give examples and details on the community guidelines pages. Yes, I understand you want to make it easy to consume and appealing to read for the masses, but learn from other platforms with their community guidelines. Make videos even, pictures, and visual aids. They work.
• On-stream violations, like actual violations, should suspend from streaming on their own channel only. Being a guest on another stream should be fine and not a death sentence to another streamer. The suspended streamer isn’t the #1 focus of the stream of course but still apart of the stream. I guess in some cases you/Twitch don’t want to associate with certain levels of suspended streamers and if that level is more extreme then yeah it’s understandable they shouldn’t be a guest on any streams on Twitch. But lower level should be fine. And your dashboard should show this level too for you, as the streamer know to not go onto any streams to be a guest as well.
• Also you shouldn’t need to take their ability to be a viewer and contribute to the overall communities on twitch and their own. I think an on-stream infraction should be completely separate than off-stream infraction. Off-stream infractions like breaking community guidelines when interacting on Twitch’s platform then suspend their ability to chat i.e. global ban. You and I know, people will always make an alt account to evade suspensions to continue to being twitch user/viewer.
• The intent thing with Twitch CEO mentioned should actually take place. CEO said if you didn’t have intent, you did not break community guidelines. And a lot of streamers granted did not read or just simply misinterpreted the community guidelines. As Twitch CEO said about safety / moderation is a global department and everyone has different in interpretations, same with live streamers, different interpretations. The suspensions should still exist for violations but it should not be indefinite based on no very clear intent. I’ve seen many live streamers banned because of misreading the context and misinterpretations from moderation. Let the live streamer give clearer context if needed than assuming as twitch moderation.

Hi! One of the Ideas of mine I'd love to see implemented which would help a lot of mods/streamers. Starting out It'd really be nice if there were some changes made to the "editors" role and some new roles added to replace some of the "editor" role's current features. For example, it'd be really nice if there was a "Stream manager/adminstrator" role or even both implemented with different privileges. We need a role for Streamers where they're be able to assign people of their choosing (Generally Top mods) to #1, have more access to be able manage/edit the channel and #2, so they can elect one person to be in charge/override other moderators (specifically being able to delete moderators comments or temporarily revoke their powers).

Here's what I suggest, the current editor role doesn't quite make sense in my opinion. It gives more power than an editor should need, the Editor role should specifically be for editors and provide them tools to clip/highlight content and only that, they shouldn't have full access to the stream manager/creator dashboard.

Stream Manager role: I suggest Twitch implements a new role for Streamers to give out to their most trusted individuals that essentially gives full access to manage their channel! Starting out, those with the role will have complete access to the Creator dashboard and Ads manager. I'd also suggest giving them permission to see the stats in the creator dashboard (Ex. Being able to see the total amount of Ads ran that stream, etc). Permission to add/remove moderators and with that implementing a "Mod Timeout" feature to temporarily take away mod privileges, adding/removing VIP's, access to editing panels, and it'd be nice if they could see more usercard info (Total gifted subs/bits,ETC). This role should be able to assist in any area of the channel hence should have the same access/permission as all the other roles.

The Administrator role: Now for the administrator role I'd think of it as the "top mod/Moderator's boss". The Administrator role should have complete control over the channel moderators meaning they can add/remove or timeout/"temporarily" take away their mod privileges (Basically a mod timeout) . All ban appeals should have to go through the Administrators or they should have a history to reference to ensure they're being handled properly. I'd suggest giving Streamers the power to OPTIONALLY give Administrators access to the Ads manager as well.

Long story short the current roles we have either limit, or give too much power to certain individuals. We need more/new roles with different permissions.

Add a "Head Mod" role, So if a normal mod made a mistake, the Head mod can take care of it without the broadcaster stopping what their doing to stop what the normal mod did. You might think, "What Happens if the head mod does something bad" Well, the mod should be a very very trusted friend of the broadcaster, and from there, if the head mod Still does something bad, then the broadcaster does something about that, but there should be only 1 or 2 head mods. So the head mods can trade out service times, or just have 2 for extra head moderation.

There is a trend for people to stream anime series which not only is illegal, since they don't own the content which has copyright, but this will hurt twitch content creators.

1. Most of these channels are using an illegal streaming website to stream the show on twitch.




2. If they are using a legal site (for example, Crunchyroll) they are breaking the law by double streaming their content here.




3. They are not creating their own content, hurting all hard-working streamers that actually put effort on twitch.

The problem is there is no easy way of making a report for this case. When a user reports for copyright it sends them to a link with forms that need to be submitted, discouraging people from actually reporting. I think this is why this trend is only growing.

Moderators on the browser and desktop versions of twitch have incredible access to moderation tools such as mod icons, mod view etc. this makes handling larger chat rooms incredibly easy for a group of mods working together.

Unfortunately I, like many others, am in a position where I am a mod for a larger community, yet am often on the go and find myself using mobile twitch far more often than desktop. This makes it so much harder to keep chat under control, as the current moderation process on mobile is utterly laughable. Messages that would be deleted instantly if we were modding on other platforms will be shown in chat for a period of several seconds before we can even act on them due to the fact we need to press and hold on the persons name, then choose a moderation action. This causes huge headaches for the streamer, viewers in chat, and the other mods.

I would love to see more convenient mod icons on mobile twitch, or the ability to do quick 2 tap moderation by merely having to press chat member’s names, rather than hold for a period of time.

A condensed mod view page on mobile twitch would also be incredible, so that mods on the go are able to help with things like running predictions, unban requests, channel point rewards etc.

These changes being added to mobile twitch would be massive for moderators and streamers alike, allowing us to perform our roles just as well on the go, as if we were on a desktop.

When there are multiple mods on a channel and some of them attempt to timeout the same person via the user profile info box at the same time, what tends to happen is the mods will timeout the user and untimeout them immediately after. When the user is in timeout, the untimeout button appears exactly where the "10s" "1m" "10m" "30m" timeout buttons used to be. It would be very helpful if the untimeout button did not appear where the timeout buttons used to be. Maybe even add a 1-2 second delay on how fast someone can time the same person out again.

Amazon has owned twitched for a while now. and has put very little into innovative changes from the original owners. they stayed with the same old simplistic OUT DATED report system, which has proven extremely innaffective in urgent situations. Yet their main website has live support. instead of a forum report system approach that the ticket gets responded hours if not days later. Now that mixer is gone, twitch community is and has been growing, some with unstable viewers with death threats, that a ticket should not be the answer, or a streamer aka AN INFLUENCER says some off the wall stuff, and if its in a live situation, with the current system in place wont save anyones life if the influencer says to do some dumb toxic stuff. I say this because i came across a stream labled "talking bout mental health" and the influenced with over 2k followers, and 50 viewers said "that doing drugs or hallucanigens at times is the only way some people can cope with issues" and this should not be a ticket issue, this is something that a live team should be able to be contacted about to review this and end the broadcast before more harmful ideals come out. because is someone has issues hears that from her may OD on a drug now. Twitch needs to stop hiring idiots with a college degree and hire people with innovated ideas that would BETTER THE COMMUNITY STANDARDS.

A few words can be used for good or bad in many different contexts. When we get a message on a good context and we allow the message, we are adding the word on the permitList which can be dangerous if used on a wrong scenario.

Example: .
Good scenario: My sleep schedule is right now.
Bad Scenario: This streamer is ******.

If the good message comes first and then the bad message, the second message will not be blocked by automod.

Idea: having a third option, other than accept and deny message, on automod to allow the message on the chat without adding the blocked word into the permitList. Suggestion name: except.

I'm not a fan of the current way Twitch has it setup for Mature Streams that are marked for +18 Mature, a click of a button shouldn't just automatically grant whoever to watch those types of streams, and so what I propose is a Age Verification system to verify those users are of age before being allowed to watch those streams by using a Digital ID Age Verification system. This would not only properly protect minors and prevent them from watching stuff they shouldn't, but also adult streamers as well.

A simple age verification check would make it so that people who are allowed to watch mature content are allowed, and those who aren't are kept out, clicking a button on a stream when warned about mature content doesn't seem like enough effort, and somewhat lazy. But it should be a one-time verification thing that ties with the users account after verifying their age. And no it's not private sensitive information that will be shown or available to streamers themselves, but only by Twitch itself and the ID system who can only see this information. The ID system would also have to make checks that they're verifying a real person and not a generated bot in order to fool the system with fake information.

There are third-party ID verification systems like Passbase which can automate ID verification and age verification process.

moderators have some pretty good tools to work with on desktop especially with BetterTTV and FFZ installed, but the moderation tools on mobile are extremely limiting. As moderators are not always able to be home it is understandable why some may have to use the app and especially it is hard to watch over larger streams. Being able to set a moderation profile while watching a stream would be game changing with mod icons next to the names, as well as a larger name to click on, as it’s very hard to hit the name precisely. Additionally, there is no automod on mobile, so that would be awesome to have. Another good option that I saw with FFZ is it you click on a user there’s a slider bar you can use and you can choose right there for either “delete message/purge/timeout length/ and ban” all in one slider, which would be very helpful to have.

Sorry I know this is a messy list but these are all the things in my mind about it.

Making a moderation feature that allows channel owners to give permissions to each individual moderators. This feature will give certain moderators access to manage commands/other features that only editors could access before. for example twitch has An editor role and a moderator role that can manage the broadcasters channel,right? so by adding a tool that allows certain editor commands/abilities to each individual moderators would be helpful to the channel owner, this command would need to be authorized by the owner of a channel or a editor. similar to how discord servers work(server owner can give any member of the server any commands they wish) Please consider the idea thank you for taking the time to read it!