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Customer Experience

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Customer Experience

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494 results found

  1. I lost my Watch Streak because I missed a stream, I watched the VOD the same day (a 6+ lentgh hour VOD) but I didn't "save" my streak.

    I didn't see any notification, nor any icon on the VOD. Why is that? Does it not work every time?

    For context, I do often have open tabs with paused VOD, does that count as multiple tabs open even through it's not playing and so made me unable to recover my watch streak?

    Also, the stream I missed was one after a 3+ week break without stream, does it have an impact?

    …

    2 votes

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  2. I was watching a stream that had 2 co-streamers, and a semi-transparent black pop up covered the top left of my stream saying "You're not live yet. Start your stream, then come back to Co-Stream. Learn More".

    There is no button to remove this overlay, and clicking learn more also doesn't remove it. Refreshing also doesn't remove it. It's ridiculous to ever have any element cover a stream. I'm trying to watch an esports tournament and can't see a bunch of important info due to this, and even if I wasn't this is an unacceptable design.

    2 votes

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  3. To the Twitch Support and Executive Team,

    I am writing to express concern about the growing compensation disparity between top content creators on Twitch and the broader labor force that sustains our communities and economy.

    While I understand that top streamers generate significant revenue and audience engagement for Twitch, the scale of compensation for some creators, often amounting to millions of dollars annually, stands in stark contrast to the wages earned by essential labor workers. Many of these workers perform physically demanding jobs, often without benefits, paid leave, or long-term security. They work overtime simply to survive, frequently sacrificing their…

    2 votes

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  4. My streams keep crashing and I'm having to reload the page pretty much regularly now. Please fix this as well as stop defaulting the stream to "mute" when I come back.

    2 votes

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  5. I am watching an esports stream and there is a small overlay banner regarding co-streaming. It's persistant and blocks a portion of the key statistics on the broadcast. Please add an acknoledgment option to verify it's been read, but allows the banner to go away. It's quite disruptive.

    2 votes

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  6. Sometimes the streamer set the audio to a low volume, so a nice feature would be the option to boost the loudness on the volume knob.

    2 votes

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  7. There's a problem with the categories. The two different Resident Evil 2 categories share the same name. I followed the one that has more of the Original game. But instead, the other one shows up on the Directory page. After choosing 'Not Interested' for that category, I see no Resident Evil 2 categories at all. There appears to be no way to get the other one to actually show up in the directory categories. I suggest renaming one to Resident Evil 2 Remake, or fixing the bug so that the two categories are treated independently.

    2 votes

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  8. Im not sure where to report this but I am VERY upset with the way the Bots on Twitch handle giveaways... the last week that I have entered into them.. the bot seems to choose ONLY the LAST person that enters the giveaways in MANY giveaways that I have seen. It is ridiculous and not fair at all to the others. The bots that draw the giveaways need to be fixed because constantly i have seen it pick the very last person that enters the giveaway.. and sometimes that person literally just started watching stream; while there are MANY others…

    2 votes

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  9. I follow maybe 100 and sub to maybe 30. I need a performance schedule that is tailored to me. For example just like you show a schedule per streamer, I need such a display to show me who that I am following is going to be streaming and when. I know I miss streams that I would have gifted subs for if I had been there, but I just didn't have time to go through 100 streamers to find out if anyone would be coming on soon.. I like getting email notifications, but by then it is too late to…

    2 votes

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  10. If you’re trying to understand how government salaries compare across different pay commissions, check out https://commissionsalarycalculator.com/
    . It offers easy-to-use calculators for the 7th and 8th Pay Commission, showing basic pay, allowances, deductions, and net salary. Perfect for budgeting and planning!

    2 votes

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  11. A cool new idea is to use Bratt Generator for daily creative challenges—pick one word or phrase each day and turn it into a unique brat-style design. Share it on social media, use it as a story highlight, or even as a profile quote. It’s a simple way to boost creativity, keep content fresh, and make your text instantly eye-catching.https://brattgenerator.com/

    2 votes

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  12. Visiting the menu Texas Road House can be a great way to plan a more enjoyable dining experience. One idea is to review the menu before your visit so you can decide between lunch specials, dinner entrées, or family-style meals based on your appetite and budget. Another helpful approach is to try something new each time—switch between steaks, burgers, ribs, or lighter options to fully explore the variety the menu offers. Visiting during early dine hours or with a group can also help you experience more items by sharing sides and appetizers. Overall, taking a little time to explore the…

    2 votes

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  13. There is an issue with the Contact Us form. The form gives a list of your transactions so that you can select the relevant option. However, if you do not select one, the form will not submit and it gives a warning: Select the relevant transaction OR INDICATE THAT IT IS NOT IN THE LIST. The issue is that the form does not have any way to make that indication.

    2 votes

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  14. EACH TIME I HAVE A LIVE PARTNER TO BECOME A PARTNER INSTEAD OF GETTING MY POINTS AFTER THE 75 AVERAGEOR HIGHER I KEEP LOOSING POINTS. SOMETHING SHOULD BE DONE ABOUT THAT

    2 votes

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  15. Extend the timeout on the recaptcha on the support contact form. I had to check the box again at least 5 times while trying to type my message (the recaptcha kept stealing focus while I was typing).

    2 votes

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  16. After the one of the most recent updates the gift a sub, bits, and channel point buttons now appear on the bottom right corner of my phone in "No Chat" mode and there's not a way to remove them. I don't want to see buttons on the screen, I just want to see stream.

    2 votes

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  17. I'm a Turbo user and follow hundreds of streamers. Currently, in the Web UI, in the left Nav Bar, under "Followed Channels" the default number of online streamers is 12 for me. I often have 30+ streamers currently online. Every time I open Twitch I have to click "Show More" just to see who is online. Please allow me to see all my online Followed Channels without having to click "Show more"every time. I might suggest adding a user UI option to customize the number of Followed Channels shown by default (e.g., show x number of Followed Channels preference) ,…

    2 votes

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  18. I'm a Turbo user and follow hundreds of streamers. Currently, in the Web UI, in the left nav bar, under "Followed Channels" the default number of online streamers that appears 12 for me. I often have 30+ streamers currently online. This means every time I open Twitch I have to click "Show More" ever single time to see who is online. Please allow me to see all my online Followed Channels without having to click "Show more"every time. I might suggest adding a user UI option to allow me to customize the number of Followed Channels shown by default (e.g.,…

    2 votes

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  19. Hello,

    I am currently subscribed to a channel on Twitch.
    However, when I try to watch certain subscriber-only VODs, I receive a message saying:
    "This video is only available to subscribers," and the video does not play.

    I have confirmed that my account is correctly subscribed.
    I have also tried logging out and back in, clearing my cache, reinstalling the app,
    and using different devices, but the issue persists.

    Since the VOD is labeled as "subscriber-only" but remains inaccessible,
    there may be a bug or an issue with access permissions not being applied correctly.

    Could you please investigate this issue…

    2 votes

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  20. Starting ads as soon as someone goes onto your site is *****. the piece of * who thought of that ought to drink bleach.

    2 votes

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