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Customer Experience

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Customer Experience

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494 results found

  1. Stream preview for hovering over all channels in the side bar, so you dont have to leave your stream window to "zap" through your next streams.

    Thought of it so many times by now, as a quality of life feature on the plattform.

    2 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  2. A new User UI over the platform. It must be modern and simple.

    2 votes

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  3. We need an improved GUI for the streaks that indicates whether the current watch time for today's stream was sufficient to maintain the current streak.

    2 votes

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  4. Alphabetical. There like most others have said--no real way to search drops other than scrolling, a search engine would be nice--but also in alphabetical order would look better and help with searching.

    2 votes

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  5. I would like to be able to check on my current Stream Streak for the Streamers I follow, regardless of their current Online status.

    2 votes

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  6. Tengo una sugerencia y es que se pueda extender más los filtros de clips de un canal desde la perspectiva del usuario, actualmente solo se pueden filtrar clips de hace 24 horas, una semana, 30 días y de todo los tiempos. Pero hay veces que me gustaría buscar clips mediante categorías específicas como se puede hacer en los VOD's, también estaría bien el poder buscar clips mediante una fecha en específico.

    2 votes

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  7. I couldn't access a stream of https://www.twitch.tv/lobanjicaa - Loba due age and/or region, I'm 31 years old male, I already sent a report with screenshot of my ID!

    I can not watch his streams also no access to his VIDEOS!

    2 votes

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  8. Preamble: Despite making mention of usage of the report feature on Twitch this feedback is regarding the confusing way in which the system managing those reports operates in E-Mail communication, the redundancies that cause irritation with the method and frequency of communication. Hence I write this feedback in the "Email Support" class.

    Regarding userward feedback E-Mail communication

    In referrence to Report ID: 147099302

    So far the category still has not been changed to
    Pools, Hot Tubs, and Beaches
    Despite the content title and videostream information I recieve from twitch.tv indicating it belongs right into that category.
    Streamer realitymood has not…

    2 votes

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  9. Minha língua nativa é o português, mas recentemente comecei a estudar inglês e espanhol simultaneamente. Acredito que a Twitch seja perfeita para conectar várias línguas e culturas, por isso tenho assistido muitas lives em espanhol, só que os gringos falam muito rápido o que as vezes faz com que a gente perca o fio da meada. Gostaria que fosse adicionado legendas nos vídeos, não precisa ser necessariamente traduzidos para o nosso idioma nativo, mas sim, legendas na própria linguagem do criador de conteúdo, que sejam opcionais a nós espectadores, algo que possa ser ativado e desativado. Acredito que assim atrairá…

    2 votes

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  10. When I follow someone on twitch on mobile, my phone freezes, and there’s no way to turn off captions. Also when scrolling through emotes it constantly shakes making it difficult to pick emotes. If possible can you please fix these issues.

    2 votes

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  11. Hello. I’m here to share some thoughts on marketing.

    I believe that introducing “cheer screenings” would further strengthen community cohesion, leading to increased customer loyalty and higher repeat viewership rates.

    Specifically, currently, on “all social media platforms,” there is no feature that allows viewers to indiscriminately use their microphones to shout or cheer simply by meeting certain viewing conditions (and I suspect no such patent exists either).

    This is a promotional technique used in the film industry now, but I thought it could be applied to streaming platforms.

    2 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  12. Idea: streamer channel ratings scored and sourced by
    Twitch %
    Chat %
    Critic %
    (I recently joined a Twitch survey on a recently viewed streamer and this idea spawned for that concept)

    Example: Imagine your first time on twitch and you want to find a stream , where to begin?
    Will the overall enjoyed by the twitch majority score help?
    Let's let all the percentage to be rated in category of
    Viewers in chat %
    Twitch affiliate or partner %
    Optional: % Desktop content critic streamer. %

    2 votes

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  13. Not everyone cares about streamers who are _______. Curated sections should receive the same treatment as categories: an option to hide them if we don't wish to see them.

    2 votes

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  14. I want to receive an email notification when my favorite streamers go live. However, I don’t want to receive these emails during work hours or nighttime while I'm sleeping. Please add an option to either specify when notifications can be sent, or to set a "Do Not Disturb" time during which they are not sent.

    2 votes

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  15. LGBTQ identity labels, particularly “trans” and “transgender” shouldn’t be censored automatically by OBS or Twitch because this implies that being trans or talking about trans issues is something that needs to banned. This makes LGBTQ people feel less welcome on the platform.

    2 votes

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  16. I am a bit dismayed at the "categories" and how they are created and shown. They advertise, as titled, discrimination. For example: You have "black" categaories" and no "white" categories, and the same with "hispanic", you have "lgbqtxzy123+-/pride" categories, yet no "straight" or "heterosexual" themed categories and more ... there is a disparity regarding balance of sex, race, sexual beliefs that is not balanced and quite biased. it is offensive to to see categories that offensive to me without having those that pertain to me as well. should there be a balance, there would be nothing for me to be…

    2 votes

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  17. Currently, the message stating that I do not have permission to co-stream remains permanently visible on the screen. It does not disappear in theater mode or even in full-screen mode. This ends up being quite distracting and, in some cases, blocks important parts of the content, negatively impacting the viewing experience.

    It would greatly improve user experience if this notification could either:

    Automatically fade away after a few seconds, or
    Be dismissible by the user, or
    Not appear at all in theater or full-screen modes

    As it stands, the persistent overlay feels intrusive and reduces immersion while watching streams.

    2 votes

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  18. DJ Program FAQ (https://help.twitch.tv/s/article/dj-program-faq?language=en_US) contains a broken link in the "Do Not Play Pre-Release or Unreleased Music" section. The "Music Guidelines" link points to https://www.twitch.tv/p/en/legal/community-guidelines/music which comes up as 404 - Page Not Found.

    2 votes

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  19. There is major issues in regards to twitch support using ai bots.
    In my case its been about a week of writing support tickets, arguing with ai bot about tickets being repeatedly closed etc.
    I've probably sent in 9 tickets in the past week as a result of being ignored.
    The first and only email i got a response to had a generic response not in line with my issue, i had received more of an explanation from open ai on the topic rather than twitch support but even at that its an issue only twitch support can help with. …

    2 votes

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  20. On Android, an APK (Android Package) is the installable file format for apps. If you’ve modified an app (for example, changed UI elements, resources, or configuration files), the process to turn that into an APK generally involves rebuilding and signing the app.

    Here’s the high-level process:

    1️⃣ Set Up Development Tools

    You’ll need:

    Android Studio

    Java JDK

    Android SDK tools

    These allow you to build and package Android applications properly.

    2️⃣ Modify the App (Legally & Properly)

    If you are developing your own app or have permission to modify it:

    Make changes in the source code or project files.

    Update…

    2 votes

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