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Customer Experience

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Customer Experience

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494 results found

  1. I am on my THIRD attempt to get help from Twitch support after another user stole and used my personal phone number for their account without my permission or knowledge. Twitch support has twice now told me how to attach my number, completely ignoring that the issue is I can't use my number because it is being used by someone who is NOT me.

    2 votes

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  2. YOUR SUPPORT AREN'T HELPFUL AT ALL. THEY ARE NOT RESPONDING TO MY INQUIRIES AND LEFT ME ON UNREAD.

    2 votes

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  3. I follow a lot of channels but there’s only 2 streamers I enjoy enough to never want to miss a stream. The rest are people who happen to be apart of the same gta server as my favorite streamers. So it’s super annoying to have to go change the settings for every single new creator I follow so I don’t get bombarded with notifications that I care nothing about. Instead of having live notifications turned on and stories set to sometimes by default, please switch them both to off so that we only have to trouble ourselves if we think…

    2 votes

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  4. There is a flag in the upper right corner of games showing that it is new or had a major update. So far I have not been able to find a way to show just these games. Recently none of the streamers that I follow were online, so I was looking for a new game to watch or smaller indie game. To find them I had to scroll through the entire list of games. There has to be an easier way to discover these games.

    2 votes

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  5. Social media badges given for sharing streamer content on other platforms. Users end up just using your content to get views on youtube etc and the "#" that shows its your content and not theirs doesn't bring new followers or fans. Yes, you can disable the feature altogether, but that disallows any share! Can twitch require a direct link to twitch channel when streamer's content is used to get the person sharing (not content creator) views on other platforms?

    2 votes

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  6. hi i am concerned about the amount of gossip that is being spread associated with twitchcon "assault" and now people are starting a me too type drama. i feel like there should be some sort of guidelines and publicity statement regarding an outreach and try and get support for streamers who feel unsafe or who are having issues with security or relationship problems with other streamers so they can get the help they need to reduce the gossip mongering. i think that when there is actual fear regarding going to twitchcons and now other possible publicity stunts and gossip that…

    2 votes

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  7. Where Twitch displays a drop box over chat to let you know that drops are progressing gets blocked by random Twitch self promotion alerts that have nothing to do with anything else going on. Recently I missed a drop occurring because the drops page wasn't updating and the notification box was blocked by a Twitch self promotion alert about viral clips nonsense. Please allow a way to block all Twitch self promotion alerts, especially if they're going to interfere with events that the users are actually interested in.

    2 votes

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  8. Finally do a actual, effective functional fix for the viewer count being counted in a backwards manner that is not even remotely realistic nor accurate.

    We are fed up with hearing empty promises and blatant lies that a problem Twitch it self have created intentionally, is even being addressed at all.

    Suddenly streamers been hit with a rapid view count drop, it has already been proven without a doubt in public media that this issue exist and that it is not being taken serious at all by Twitch staff.

    Twitch is clearly hiding information about how viewers are counted and…

    2 votes

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  9. [ENGLISH]

    Hello,
    I'm asking Twitch developers to add a button to attach screenshots (only in .jpg, .bmp, and .png formats) to reports made using the appropriate button in every live stream, video, and clip.

    [ITALIANO]

    Salve
    Io chiedo agli sviluppatori di Twitch di aggiungere un tasto per allegare screenshot (solo in formato .jpg .bmp .png) alle segnalazioni che vengono fatte usando l'apposito tasto presente in ogni live streaming, video e clip.

    2 votes

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  10. N é uma ideia, mas tive dificuldade para encontrar onde eu deveria fala sobre. Vocês provavelmente já sabem, mas já faz um tempo que isso está acontecendo ent resolvi falar, a twitch está performando mal no firefox em vários sentidos depois dessa ultima atualização, mas coloco em destaque o problema com seguir e deixar de seguir pessoas, no firefox(ao menos na minha experiencia) não consigo seguir ou deixar de seguir alguém, além de que em algumas lives o vídeo simplesmente n carrega, espero ter ajudado.

    2 votes

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  11. The newly-revised Drops Campaigns page is an absolute user-experience nightmare and a regression of QoL on all counts.

    The change to how open vs closed drop campaigns are displayed is currently worse in every way than it was before.

    2 votes

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  12. now it always change to 360p when not focused that make sound not good to hear when not focused, 480p would be better

    2 votes

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  13. It's incredible. People are trying to buy subscription and:
    - it's completely unclear how to buy them
    - it's completely unclear how to buy consecutive months
    - it's completely unclear that consecutive months will provide with a discount
    - it's completely unclear how to use Prime subscription

    Come on, do something.

    2 votes

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  14. do NOT hire indians to give email support. their command of the english language is terrible. example: support case 09517956

    bro did not understand the word "every"

    2 votes

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  15. There is a typo in the Terms of Sale in the 10th category, second paragraph, fourth line. It says deprecate instead of depreciate. Deprecate means to express distaste for something, which I'm pretty sure you weren't going for here.

    2 votes

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  16. Hi, I followed the rules and regulations from twitch report for malicious pranks but it seems we have a problem from the malicious pranks usually from sensitivity jokes and not added from dad jokes. Everytime when someone in a chat they use a dad joke as a greeting instead saying hi and hello. I got furious from way too much jokes around the twitch for entire world and people didn't care about sensitivity jokes because of this situation. I would like to any particular jokes including dad jokes to remove from chat for sensitive person because it might affected to…

    2 votes

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  17. Twitch Performance & Community Optimization – Strategic Data Blueprint

    Goal & Vision
    Twitch can significantly strengthen the connection between streamers and viewers without reinventing the platform – simply by making better use of the data it already collects.
    The goal is to:

    Increase viewer retention → longer watchtime, more interaction, higher monetization

    Improve community health → fewer toxic chats, more positive interactions

    Enhance platform value → more attractive for streamers, viewers, and advertisers

    Core Principle
    Every day, Twitch generates massive amounts of valuable data:

    Chat messages with timestamps

    Viewer join/leave events

    Moderation actions

    Interactions with clips, bits, and subs

    Topics…

    2 votes

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  18. In the Uservoice clear up categories for features that don't exist anymore
    - Gust Star (Name it Stream Together)
    - Watch Parties (don't exist anymore)
    - Teams (basically don't exist anymore)
    - etc

    A cleaned up & consolidated category system will help more users to properly put feedback and suggestion in their proper categories especially since most suggestions of new idea cover multiple categories (Dashboard, User Exp, Safety, Legal, etc etc)

    2 votes

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  19. Create a highly visible link (i.e. that automatically logs you in) to the desktop site from the mobile app. There are currently many features available on the desktop site that are not available on the mobile app.

    2 votes

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  20. Allow Twitch to be accessed in China

    2 votes

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