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Customer Experience

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Customer Experience

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494 results found

  1. On https://www.twitch.tv/drops/inventory, the "To continue the progress, go to a participating live channel" link is missing "?filter=drops".

    2 votes

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  2. Before an update to the twitch tv app, you would type with the Apple TV remote to participate in chat. This allowed users to use the mic on the controller to write messages to chat. Now it makes us scan a QR code and type through the phone. Would appreciate the option to just use the remote again!

    2 votes

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  3. I think the problem is that your devs use React which is slow piece of s***. They should move to some framework that uses signals and benchmarks well. Current speed is unacceptable for so how popular twitch is

    2 votes

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  4. when there are many streamers live and with this much recommendation stuff in the sidebar, it creates a scrollbar on "normal" 1080p screen size. looks disgusting.

    xtra note: don't try to shoehorn more "recommended" or popular stuff in the ui. i look around myself when i want to see other content. thx. ;)

    also... a general feedback link for those kinda ui beta issues would be helpful.

    2 votes

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  5. There are several streamers I never want to see recommended on "Live Channels" or "*** Viewers also watch" - several of them end up streaming things like 'slots' or I simply unfollowed them so I never had to see them again due to something they've done.

    I'd love the ability to permanently hide them from all views I have on the app. Even seeing their name pop up triggers me.

    2 votes

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  6. Please do not allow gifted subscriptions to streamers I have blocked. If I blocked a streamer, I will not return to their stream, and they are blocked for a reason. Now their emotes appear while I am in other chats, and it is a bad user experience.

    2 votes

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  7. Unban Hasanabi

    2 votes

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  8. 2 votes

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  9. カテゴリーの「ライブ配信中のチャンネル」欄の上半分が永久的におすすめチャンネルで埋められていて、横画面であるPCweb版で非常にブラウジングしずらい状態です。
    非表示設定を追加するか、スクロールしたらきえるようにしてください。まともに利用できません。

    The top half of the "Live Channels" category is permanently filled with recommended channels, making it very difficult to browse on the PC web version in landscape mode.
    Please add a hide setting or make it disappear when you scroll. It's not usable properly.

    2 votes

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  10. New art category image is terrible, and looks folks in the community suspect it was made by AI.

    Please put the old art category image back.

    2 votes

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  11. i love the knock button for when you plan to use the stream together feature but feel knock button not needed on a friends all the time. my thought would be to an option to hide it for x amount of time or select to have it be with the stream settings instead of being on page 24/7

    2 votes

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  12. I have an issue related to advertising settings, but cannot submit a support ticket through the help page. There is no subsection to request help with this, and I cannot just simply send an email to Support to get assistance with routing the issue to the right team.

    There needs to be a means of contacting Twitch support, especially when issues involve Twitch withholding advertising revenue share...

    2 votes

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  13. On https://help.twitch.tv/s/article/hype-train-guide#emotesntitles

    Level 2: Henlo should be HenloThere, Level 3: Rawk should be RawkOut, Level 4: Behold should be BeholdThis

    2 votes

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  14. I should be able to open twitch and be logged in. Instead I usually if not often find myself logged out. It's disconcerting for the website to open and appear as if twitch has never heard of me when I've been a user for many years. I am using a windows PC with firefox browser and I'm just an average user, not a streamer, and there's no reason for me to constantly have to log in and verify myself with an authenticator app again and again.

    2 votes

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  15. Twitch needs to do something about people who decide to abuse the report button for fraud. This is the THIRD TIME Mythos Divinos has been banned from twitch for fraud. How about looking into who is reporting the fraud and see whether if they're abusing the system to stalk and harass these wonderful vtubers instead of banning them yet again and wasting my money.

    2 votes

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  16. 現状SidekickではTwitchを利用できないが、利用できるように対応して欲しい。

    2 votes

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  17. Why does the video for Twitch now say, "Failed to load module" in Mozilla? I'm not sure where to even ask this, since the troubleshooting choices are absolutely meaningless. This happened before with the "About" information on streamer feeds, before. and it got fixed, eventually. I assume, once Twitch noticed it. If you're not going to keep things working, then why should we have to pay for Twitch Turbo or watch ads? That's part of you keeping the platform working.

    2 votes

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  18. It would greatly improve the user experience if followed channels were grouped by category. For example, all live "Overwatch 2" streamers that a user follows could be grouped together, making it easier to find specific content. Currently, users have to scroll through a long list to locate live streams of interest, which can be frustrating. Adding a category-based sorting option for followed channels would enhance accessibility and streamline navigation. Additionally, allowing users to customize or prioritize categories based on their preferences would further improve usability.

    2 votes

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  19. On the page where you've clicked in to seeing all streams for a particular game, like: https://www.twitch.tv/directory/category/balatro there are some filters the viewer can set, like what language you'd like to see streams in (this can be set by streamers) and tags.

    The only filter that I personally have set, is Language - English because I'm not well-versed in other languages yet.

    However, the followed games page (https://www.twitch.tv/directory/following/games) doesn't respect these settings, so I regularly see that there a number of games I've followed on this page, but when I go to the game page, the streamer list…

    2 votes

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  20. I had a pop up for completing a survey. No problem i like doing surveys. The problem was the survey popping up in Japanese because i live in Japan, and I`m not Japanese. Maybe make the survey based on users preferred language rather than location?

    2 votes

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