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Customer Experience

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Customer Experience

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494 results found

  1. There is no excuse for Twitch to be training generative AI on its creators. This is an abuse of your users and an unlawful seizure of assets.

    Twitch's own Chief Product Officer, Mike Minton, directly stated that the reason it is on by default is because if it was opt-in, "no one would opt-in."

    If no one would opt-in, don't implement the service. It's painful that this needs to be spelled out to these fools.

    Get bent, and ********.

    41 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  2. It's great we have the opportunity to make suggestions and vote here. But we have no clue what you're looking at next. To get a better pulse on the community, present the next possible change and allow us to vote on our dashboards where we will see it. Nobody wants to crawl the entirety of this forum.

    33 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  3. i had to google how to post user feedback so yeah thats not good makes you look like you cant handle it. your new ui sucks cause I'm not an image guy so i cant find the people Ive superscribed to unless i type in their name in the search bar.... not good for dyslectic people who cant type word you jerks....

    31 votes

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    5 comments  ·  UserVoice  ·  Admin →
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  4. Emails are not being read by support so customers are not getting the support they need.

    30 votes

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  5. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    28 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  6. I think it would be a good idea to create a discord server for the Twitch community, here Twitch staffs can give news about the updates and events. People can make questions, suggestions and look for help, not only to staffs but also to the rest of the users both viewers and streamers. The main idea is to create a common place for everyone and undo that feeling that someone great, known or famous, is far from our reach.

    28 votes

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    3 comments  ·  Help Portal  ·  Admin →
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  7. revert to the old twitch mobile layout. the new mobile update makes navigating preferred streams irritating. i cant minimize the stream im watching to look at the home page and scrolling through current live streams just does not work well.

    26 votes

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    5 comments  ·  Other  ·  Admin →
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  8. The image header of the CONGRATULATIONS email for partner invitation has been for a long time and is currently Harry Potter themed. This should change for at least two reasons.

    1. It's old. Twitch has had at least 2 major overhauls of the site, branding, and imaging since it was first introduced. The last major change of Twitch's branding included the shade of purple used for branding purposes. The current image uses the old color scheme and is outdated.

    2. Harry Potter, via the author J.K. Rowling, now has iconography that is inherently tied to extreme rhetoric, most especially (but not exclusively)…

    25 votes

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    3 comments  ·  Other  ·  Admin →
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  9. This post was marked as acknowledged and comments closed. Let me explain how your response doesnt address the concerns I rose.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/46087618-stop-merging-ideas-without-first-confirming-with-t

    The issue of being silenced is not based on a misconception you imply I have. I understand the topics are technically not lost, but you remove our ability to respond and call out what has not been addressed by your response, and bury information beneath comments on related but distinct issues. One issue with this is that it strips our statements of their specific context, and in some cases completely change the understood meaning of a comment. Taking…

    25 votes

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    3 comments  ·  UserVoice  ·  Admin →
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  10. I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.

    I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.

    A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,…

    23 votes

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    1 comment  ·  Other  ·  Admin →
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  11. I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
    My solution would be just a tiny X button on the right, after the streamer's name and viewers count.

    21 votes

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    4 comments  ·  Other  ·  Admin →
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  12. I want real HELP! There's a huge bug in affiliate settings. I can't save my address because it says the address in step 3 is different from the address in step 1. But it is not! I tried everything, i copied the address from step 3 and pasted it in step 1 but it still doesn't work. And i can't ask for help because there's no help section!!!

    20 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  13. I will be canceling almost all my subscriptions and will cease use of the Twitch platform indefinitely. This new gen ai policy of using creator’s content for training is very disappointing to see. I will not be returning and will find other ways to support the creators I follow.

    18 votes

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    2 comments  ·  Other  ·  Admin →
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  14. Twitch should add a dedicated horror game category to better support the growing community of horror fans and content creators. Horror games deliver a unique experience full of tension, fear, and emotional reactions that set them apart from other genres. A specific category would make it easier for viewers to discover horror-focused streamers and events, especially during peak seasons like Halloween. It would also shine a spotlight on the countless indie horror titles that often go unnoticed under broader tags. By creating a horror category, Twitch can boost discoverability for both creators and lesser-known games, while embracing a genre that…

    18 votes

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    4 comments  ·  UserVoice  ·  Admin →
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  15. Let us browse streams with a) a thumbnail and b) a title. Don't force a random stream onto users the moment the app is opened.

    16 votes

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  16. Add additional live volume sliders for the different audio tracks (Same audio tracks that VOD's have) so viewers can turn up or down the music. voice or game independently. Allows the users to have a full controlling experience of the streams they enjoy. Maybe some people are hard of hearing and wish for the music to be turned off or the game down so they can hear the streamer

    16 votes

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    3 comments  ·  Other  ·  Admin →
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  17. Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
    Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.

    16 votes

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    4 comments  ·  Help Portal  ·  Admin →
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  18. We need faster conection between Twitch support service and users

    Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.

    Srry for my bad english im not native.

    16 votes

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  19. Change the twitch app back to how it used to be the new update is garbage why would anyone want twitch to look like tiktok this was the worst update I've ever seen for an app ever

    15 votes

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  20. I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.

    I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !

    15 votes

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    2 comments  ·  UserVoice  ·  Admin →
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