494 results found
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upgrade your contact page I wanted to contact you to ask why do I see the schedule on all channels only from 9 to 14 and not all the 24 hours of the day and I couldn't contact you because your contact page is useless
3 votesPlease provide constructive feedback about how the contact page could be more helpful. Thanks.
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tribute channel Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.
3 votes -
Live Closed Captions as a feature of all streams Just went into a stream of a deaf girl who had live CC on by using an extension. Twitch should consider making this a feature of the site imo. By researching a bit I found this link -> https://help.twitch.tv/s/article/guide-to-closed-captions?language=en_US .
This is extremely hard even for a technologically competent person to understand, if it is even a live feature.Please consider making this a feature of the site available to all creators easily. :)
8 votes -
copyright moderation I agree that at the very least affiliates should have some sort of access to admin live support.
I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.
Honestly chat support should be offered and if no one wants the job lets discuss salary.
4 votes -
acknowledge reports for broken viewcount i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.
3 votes -
Make more positive suggestions for new tickets Recently I had an experience where I was locked out of my account due to 2FA and a changed number which had been changed on twitch.
At the end of the ticket I was paranoid that I wouldn't get my account back - instead of reassuring me and giving me further options, my response was "There's nothing we can do this ticket is closed".
It would be good if Twitch can recommend a more detailed (Less automated) response on what kind of ticket/option you can utilise to help set up your next ticket is the issue was not resolved initially.
2 votes -
Persona Verification is broken Customer support does not help Provide an alternate method for verification besides persona that you can click on and use not ask for. Provider alternate methods for support besides ticket system. The ticket system gives us low level support that read from a script and then link you the same stuff you have already been trying to use which has not been working and fully detailed and explained in the ticket that the method was not working. Yet they still link the same broken system and then close the ticket. I have 3 open tickets now clogging the system because the support staff wont recognize…
7 votes -
ticket problem with submit case button Hi. sorry for writing this here, could you fix the submit case button on the ticket? in the script it says disabled and not enable. I can't send a ticket about my problem. Thank you.
This is problem
<button type="submit" disabled="true" class="slds-button slds-button_brand" data-aura-rendered-by="886:0"><lightning-primitive-icon data-data-rendering-service-uid="226" data-aura-rendered-by="888:0"><svg class="slds-buttonicon slds-buttonicon_left" focusable="false" data-key="case" aria-hidden="true"2 votes -
contact, dark mode - Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
- Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
- This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
1 vote -
Give your customer service a phone number to call. I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.
3 votes -
More than 1 name change - Partner Help When you become a twitch partner, they will only help you with 1 name change. After that, they will tell you you're basically out of luck, even if the name you want is under an account with 0 followers doing nothing. I would think being a partner on a website of any kind would help you with something like this, and it would be nice if partner help would assist with more than 1 name change.
8 votes -
tem que melhorar o suporte da twitch tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.
1 vote -
Customer Experience Exceeded My Expectations I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.
1 vote -
Overall Experience Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
3) The amount of ads you've tossed in is cancerous
4) F Amazon
5) It'd…4 votes -
Phone number I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.
1 vote -
Increasing levels of spam posted in comments for uservoice Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.
3 votes -
Çek ödemelerinde destek ekibi çok zayıf kalıyor. Lokal bir servis gerek. Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün…
1 vote -
In regards to previous suggestion about merging suggestions This post was marked as acknowledged and comments closed. Let me explain how your response doesnt address the concerns I rose.
The issue of being silenced is not based on a misconception you imply I have. I understand the topics are technically not lost, but you remove our ability to respond and call out what has not been addressed by your response, and bury information beneath comments on related but distinct issues. One issue with this is that it strips our statements of their specific context, and in some cases completely change the understood meaning of a comment. Taking…
25 votes -
Drop it. I took part in the WoW/Twitch Drake drop and neither business followed through with what was promised or advertised. Where's my mount?! I'll ask you like I asked Blizzard, why would I want to continue this "service" or pass it on to my friends and family? Again, where's my mount? I watch Nagurra until she went off the air and then I watch Swift do until 1am my time I believe. Even if it was until midnight, I began the streams between 4:30pm - 6pm and ended between 12am and 1am.
Where's my mount?
0 votes -
Hire an actual support staff How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.
4 votes
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