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Customer Experience

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Customer Experience

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494 results found

  1. 6 ads in a row when checking out a new streamer?
    Skating on thin ice here twitch

    PS - conflating suggestions and feedback is straight up ********.

    9 votes

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  2. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

    Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Please allow us an option to opt out. At least let us know before implementing "experiments". Opting random users into "experiments" is wrong.

    8 votes

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  4. I always have an issue with finding various channels in my followed list on the left side especially when they are offline. I think it would be a good idea to be able to sort that list into folders like you can when you sort servers on Discord. It would be nice to be able to click and drag channels to place them in groups and then be able to label and color code the groups. For example: I might want to make a group of all of the channels that I follow that mainly play Minecraft or are mainly…

    8 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  5. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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  6. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  7. Since every email support thread includes a reference number, it would be great to have a way to search that reference number and see its basic status - closed or open, any pertinent information, etc. and ideally contest any conclusions or closures due to poor or inadequate support.

    Basically after days of not getting responses to my email support thread, and having never been told it was closed, I am suspicious my ticket got closed and my ability to email the reference case is gone, but I am still emailing that case # assuming it's open. Situations like this really…

    8 votes

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  8. Just went into a stream of a deaf girl who had live CC on by using an extension. Twitch should consider making this a feature of the site imo. By researching a bit I found this link -> https://help.twitch.tv/s/article/guide-to-closed-captions?language=en_US .
    This is extremely hard even for a technologically competent person to understand, if it is even a live feature.

    Please consider making this a feature of the site available to all creators easily. :)

    8 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  9. When you become a twitch partner, they will only help you with 1 name change. After that, they will tell you you're basically out of luck, even if the name you want is under an account with 0 followers doing nothing. I would think being a partner on a website of any kind would help you with something like this, and it would be nice if partner help would assist with more than 1 name change.

    8 votes

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    0 comments  ·  Help Portal  ·  Admin →
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  10. I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…

    8 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  11. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?

    I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.

    8 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  12. It's incredibly ridiculous that I've waited like two weeks to get approval on an emote but what's even more infuriating is that your "contact us" feature is always broken so I can't even ask about it. Like seriously I can get better service from **** sites run on computers still using Windows 95

    8 votes

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    0 comments  ·  Help Portal  ·  Admin →
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  13. It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.

    8 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  14. I am requesting that Twitch allow creators enrolled in the DJ Program to retain clips and VODs from streams clearly designated as non-DJ broadcasts. Many DJs also stream gaming, production tutorials, interviews, and other content unrelated to the program’s licensed music, and disabling these features across an entire channel unnecessarily limits growth and discoverability. A stream-level designation would preserve all DJ Program restrictions while restoring standard clipping and VOD features for verified non-DJ content.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  15. Currently, there is a SCP: Containment Breach with 75.2k followers but a much smaller SCP Containment Breach category that people often mistake for the real one (the IGDB page for the non colon one was delisted and wasn't even showing the real game!) It would be better for everyone to remove the fake / duplicate category.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  16. I noticed a new feature today, where a suggestion pops up whenever chat is "highly active" that I should make a clip to preserve the memories. Only... this usually happens at times when nothing notable is happening on the stream. It's even happened with streams that are still on a "Starting Soon" screen, where the streamer isn't even doing anything yet! When chat is just having conversations among themselves as the streamer takes a break, when a raid happens and three or four people post a raid message in a row... Basically, the suggest is popping up ALL THE TIME,…

    7 votes

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    0 comments  ·  Live Chat  ·  Admin →
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  17. I noticed there is no way to turn off the annoying autoplay on the home screen. I assume it was left purposely unaccessable to try and 'promote smaller streamers', but instead it only makes me close the Twitch tab the second I hear the loud and irrelevant stream; I am informing the company as to why I don't use their services at all. Maybe put in the ability to pause autoplay from the homescreen?

    7 votes

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    3 comments  ·  Other  ·  Admin →
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  18. Let us follow as many games and people we want like YouTube

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  19. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  20. I don't know if anyone else is experiencing this, but over the last 3 weeks or so when I try to scroll down on the followed channels bar with the collapsable bar on the side, then try to click on a channel it auto scrolls to either the top of the bar or bottom at random. This is extremely annoying when I am trying to go to the view more option or click on any stream in general. I scroll on the the collapsable bar > move mouse to the item I am trying to click > click, and in…

    7 votes

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