494 results found
-
aiuto per i piccoli streamer volevo proporre un maggiore aiuto per gli streamer piccoli come me a crescere, uno degli aiuti potrebbe essere avere più visibilità nella pagina iniziale come i partner visto che ci sono sempre loro in prima pagina e per noi piccoli risulta difficile crescere perchè molti utenti che guardano preferiscono guardare loro anche perchè nella lista risultano solo loro mentre noi piccoli siamo infondo alle pagine di ricerca e quindi con molta difficoltà ad essere notati.
2 votes -
ykb5805 트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.
2 votes -
Chat Portal so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to…
2 votes -
Make more positive suggestions for new tickets Recently I had an experience where I was locked out of my account due to 2FA and a changed number which had been changed on twitch.
At the end of the ticket I was paranoid that I wouldn't get my account back - instead of reassuring me and giving me further options, my response was "There's nothing we can do this ticket is closed".
It would be good if Twitch can recommend a more detailed (Less automated) response on what kind of ticket/option you can utilise to help set up your next ticket is the issue was not resolved initially.
2 votes -
ticket problem with submit case button Hi. sorry for writing this here, could you fix the submit case button on the ticket? in the script it says disabled and not enable. I can't send a ticket about my problem. Thank you.
This is problem
<button type="submit" disabled="true" class="slds-button slds-button_brand" data-aura-rendered-by="886:0"><lightning-primitive-icon data-data-rendering-service-uid="226" data-aura-rendered-by="888:0"><svg class="slds-buttonicon slds-buttonicon_left" focusable="false" data-key="case" aria-hidden="true"2 votes -
Create A Guided Walkthrough When creating a new account, there is not very good documentation for today's tech standards. You should have a step-by-step walkthrough with frames guiding you through. This is a website largely for video games, the tutorial for using this system should be up to the standards of video games. That's the standard your customer base is used to.
(Also, Open Source this and let us make it better ourselves)
2 votes -
Currently no email support The bot you have for twitter support doesn't work and replies with unrelated information to the issue.
I have reopened this for the following reasons,
1) This is true
2) Your bot is not working correctly and gives incorrect info
3) You are stopping people from upvoting who also has this issue
4) You never commented
5) Closing unresolved issues is just wrong and rude!2 votes -
Explain to Streamers the impact of Twitch tests on their Subscribers Just ran in to a problem giving bits to a streamer I support in England. Took me 45 minutes to figure out it was your test with Direct Giving. Since he's participating I couldn't give him bits ... or play his Sound items for bits. It was frustrating ... on top of that I don't like the idea ... He didn't even know why it wasn't working for me!
2 votes -
twitch support recomandation Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch…
2 votes -
Add Twitch Community MeetUps Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).
I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.
Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.
I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.
Thanks!
2 votes -
Live Viewer Feedback [Experiment] It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.
It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.
2 votes -
Creator assistance with customer service in exchange for New Community Showcase channel. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.
In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.
All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.
2 votes -
Email to support streamers - Email de apoio aos streamers There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
I hope you take this into account. Thanks!Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a…
2 votes -
Rework comments on the uservoice forum In-regards to the user voice forums I'd like a way to award valid and constructive feedback with something akin to a "Like" with comment sorting options. Sub commenting options akin to a "Reply" to continue the discussion further. It would lead to further in-depth discussions on how twitch can improve as a whole.
2 votes -
Live support for tech issues We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.
2 votes -
Please Define what you consider as a "Small Streamer" As of current, Twitch doesn't properly define what it considers a "small streamer". This makes it hard to actually understand when features it develops are actually for small streamers.
Please accurately define and categorise what is meant by "Small Streamer" and, if possible, separate out "Small Partners", "Affiliates" and "New Streamers" when discussing new features and support.
2 votes -
better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system. meaning everyone should be treated equal when it comes to support cause most times i submitted tickets they would get closed as a duplicate which means that it never got looked at even though three times it was a different ticket so would it be better to hire more staff for support tickets or get rid of the old ones who can't do the job anymore and hire more motivated ones who are interested in the job
2 votes -
Category / Tags not working. I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.
Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just…
2 votes -
Update help articles to more easily differentiate how a topic applies to creators/affiliates/partners Many help articles use the term 'creator' even if they only apply to affiliates or partners, which is very confusing. Update help articles to more easily identify if a topic applies to your issue or question.
2 votes -
twitter To make it so that when clicking a link on twitter iOS the link takes you directly to the twitch app rather just a twitch web page within the twitter app and then having to choose, independently, to go to the twitch app.
2 votes
- Don't see your idea?