Allow Streamers to Remove Followers (eg. Banned Chatters and/or Trolls)
Please allow streamers to remove people from their follower's list. As a small streamer, I struggle with trolls, and I have made many streamer friends who have had the same experiences as me. On more than one occasion I have banned a troll from chat and had them return with upwards of 3 other accounts, sometimes even up to 10 or 15 other accounts during one stream. (Keep in mind my average stream is about 2.5 hours, and I try my best to not acknowledge or encourage the trolls at all, I just ban them and move on.) They follow each time they return, adding new but empty follows to the follower count.
I have had trolls return with new usernames that target my mods, or reference something that was said earlier in the stream, or even referencing their past usernames that were previously banned. Their follows are meaningless because they will likely never return with that account that they made to troll a specific streamer.
Many streamers try to keep track of their follower to viewer ratio as they grow. To see what they're doing wrong or right, and to see what helps them grow or makes them lose followers. Having those empty follows of people who will never return is quite a problem.
Here are a few of my suggestions:
Automatically removing someone from the follower's list if they get banned in chat.
Giving streamers the option to view their banned chatters list and manually remove the follow themselves.
Remove the option to make multiple accounts with one verified email address. (This enables trolls to make new accounts in just a couple of minutes and quickly return to keep harassing a streamer)
If a streamer has banned several usernames that share the same email, allow the streamer to ban the entire email address and any associated usernames.
If a streamer has banned several usernames that share the same email, allow the streamer to remove any and all usernames that are associated with that email from their follower list.
Trolls will not keep me from streaming, but implementing at least one (if not several) of these ideas would be a huge help to me and many other streamers out there. Thank you for your time and consideration!
You have a lot of different suggestions here, the latter of which have not been implemented so I will leave the topic open, but I wanted to let the thread know that we have recently released the ability to remove followers from your list by Blocking them.
You can see how to Block a user here: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers
Additionally, you can see your channel Banned Chatters in your Moderation Preferences in the Dashboard
I would absolutely like mods to be able to block user on the broadcasters behalf. This should be a thing as soon as possible.
I would love this as I just got bot bombed twice and have 13k followers that are bots. I'm afraid to use the extension that's not from Twitch as I don't want to accidentally delete everyone.
This functionality exists in the API (and there are third party tools like CommanderRoot's that use it). There is no reason this shouldn't be part of the standard UX.
jric420 They needed to implement a better banning system years ago. Which includes bans that automatically block whispers from the banned user to anyone that is following your channel. It would instead have a popup letting your follower know that the person trying to communicate is banned in x stream for the following reason: doxxing.
Heck, they need to let streamers have access to an IP ban button that once pressed:
Twitch compares that IP to see if it is a VPN, or a static IP and if so, allows the IP ban. This ban will last 12 months.
If it is a dynamic IP (ie used by many people), it is based off how many streamers have pressed the IP ban button on your account. Since it is dynamic, this IP ban will only last 6 months in case a non-troll happens across this IP and wants to watch Twitch without a VPN. To avoid bots abusing it, they could require the stream have some combination of x follows, x hours streamed, x average concurrent viewers, and x subs.
While not a bad idea, I just stick the troll/banned chatter etc on my ban list myself. That way I keep the follow count but they don't have the ability to interact with me or those that interact with me that are decent people. To me that's a good way to give them the finger and say thanks for the follow regardless.
Is there any hope we can see this as a release for user that the streamer trusts (i.e moderators with dashboard editor permission)?
A "sudo /Block"
I wonder what I can do about a person who is banned and blocked checking In my chat for viewers and messaging them individually to try and convince them to stop following me.Is there a way to keep them out of my personal business or better yet off of my page completely?
There is a tool by CommanderRoot.
All of this!!!
this does need to happen, some people been getting harassed occasionally with fake follows from follow bots, be great to remove them if we could, some people just love to harass others with bots and that's just wrong
I honestly agree with this feature. I've been getting harassed on Twitch for almost a year now by a small community on Twitch which came from another streamer. I've even tried reporting it to Twitch and they kept turning me around to 24/7 Moderator Staff by click on the report button on the persons channel instead of me just reporting it through customer service. It's a disgrace!
I've even had proof to back it up and Twitch doesn't seem to care. Currently, I am on break from streaming and plan to return to a brand new account. Yes, I had to make a new account just to get a break from all this **** because it's effected my mental health. The worst part is I suffer from Asperger's Autism which makes it even more harder for me to want to come back to Twitch.
This feature needs to happen because there could be more people out there suffering a similar fate as I have. I want Twitch to finally help those people including myself. It breaks my heart honestly that a platform I've streamed on for 6-7 years doesn't seem to care about the safety and well-being of it's streamers and viewers.
As a channel owner and Affiliate on Twitch, I find it hard to believe that this kind tool/option has not been implemented as of yet. This kind of option should be available to all levels of streamers, beginning, affiliate and beyond.
I have had accounts that contain personal information and slanderous character defamation in them that even after they have been banned still remain on the followers page.
THIS IS UNACCEPTABLE!!!
As a user of the Twitch platform, I realize that it is not my call as to what is allowable and not, yet as a PG-13 Streamer/Entertainer trying to add to the platform in a positive way, it is next to impossible to stay focused on putting out a positive stream when this sort of activity can't be discouraged.
I moderate for some small to medium channels on Twitch,and this problem has been really insane as of late. During the entire summer,and abit before that,and till this date,i have been filing tons of reports of threats,harassement and even ban evading violations to Twitch. But there is no real actions seen taken up till this point. One of the specific streamers has reached affiliate quite some time ago,but it seems like Twitch doesnt really bother,as long as you are not "big enough" in theyr eyes. How about this being a administrative tool that you get once you hit affiliate at least,to remove trolls that has been banned from your followers list? And the other ideas mentioned by the publisher
I can delete followers from my Instagram. Why can't I do the same thing here on Twitch?
Australis Fishing commented
It is very disappointing that there is no actions taken against trolls on twitch.
I have had trolls ring me on my mobile , contact my wife on facebook and continually harass me from user names that I have banned time and time again.
Also I have had these low lifes make accounts using my real name and names as their user names.
It is very disappointing that nothing is really done about it.
The worst thing that twitch has done is allowed people to have multiple accounts from the same email address.
If someone gets banned on twitch they should not only be banned from a channel they should be kicked from the servers as they should not be allowed the privilege of being on the platform.
Also on another note . I cannot call twitch to speak about this as they do not have a contact phone number that i can speak with someone.
I am a customer of twitch and when i am harassed in my streams it affects my ability to entertain the people that matter and also derive some return from my efforts.
twitch really needs to take a hard nose stance towards these people as we re clients and deserve support
This is not only a problem with streamers but also viewers. My account was followed by users with IDs for ****** harassment, and my followers list is full of their dirty traces. This can be a way of unrestrained rage and attack on viewers who are biting or subscribing while watching certain broadcasts.
L'idée est parfaitement légitime dans la mesure ou ces trolleurs deviennent harcelant et le harcèlement devrait être plus sévèrement puni sur internet.
Donnez-nous les moyens de gérer correctement notre live en nous donnant les outils nécessaire pour modérer tous ces clowns qui viennent nous pourrir la vie.
Les solutions proposées ici sont très bien et devraient être mis en place rapidement.
Ceci éviterait de contacter le support Twitch qui ne semble jamais répondre...
J'ai ce problème depuis peu et en 2 semaines, je n'ai eu aucune réponse et ces personnes qui me harcèle continue de le faire en faussant les données de mon stream.
Je veux évoluer, mais pas évoluer avec une partie de compte fake.
Mettre un tel système en place, réduirait de manière importante, le nombre de kikolol venu juste pour faire chier le monde.
Please allow this, I feel that it's long overdue and very necessary.
I would like to add that if a broadcaster has banned or ignored a user, that user should NOT be able to have notifications of that streamer going live in ANY way. My stream thumbnail, etc should not show on a user's Following - Live channels section, they shouldn't receive emails or push notifications or any other notifications at any time if I have banned and/or ignored them. In fact, since Twitch won't implement cutting the stream off for them completely because the user could just log out to watch, the absolute only way a banned/ignored user should be able to visit a channel they're banned/ignored in is by direct link. Not by recommended channels, not by notifications; nothing else. If they want to work that hard to troll by just logging out or into another account, they should have to remember and enter the entire direct link themselves. We should absolutely be able to disappear into the shadows to anyone we ban or ignore. And since twitch hides a banned or deleted channel from their follower's lists and then shows it again when the channel is reactivated, it shouldn't be much different to do the same if we personally ban someone from our own channel.
Please let us have the option to remove followers. I want to be able to track my following correctly without trolls taking advantage.
It’s reprehensible that Twitch does not have better protections for streamers. We know without the content from streamers, twitch would no longer exist.
Not allowing the repeat creation of fake user accounts within a given time period would be a start. Also settings for a streamer to automatically timeout chat from accounts created in the last x number of minutes/hours.