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32 votes
darthclide
supported this idea
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1,545 votes
We are happy to announce that we have released an update that addresses some of these points.
Channel Banned users will no longer be able to view the chat, and they will also be removed from your Chat list. There is an issue that has caused us to pause this temporarily, but we expect a fix to be out very soon – stay tuned to the Twitter thread below for the update.
Additionally, if you Block a user, they will not be able to subscribe or follow, and Blocking them will automatically unfollow them.
https://twitter.com/TwitchSupport/status/1243643979897417730?s=20How to Block a user: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers
I will leave this topic open for your points about being unable to fully view the remaining content of a channel, and account creation.
An error occurred while saving the comment An error occurred while saving the comment darthclide
commented
I have already mentioned GUID bans which I think would satisfy everyone on this thread.
But there is a small problem with rainbow's idea: You still have to look at the viewerlist constantly to see the troll who is trying to lurk in your stream. Perhaps requiring users to follow before they can view chat?
If anything, Twitch needs to overhaul their reliance on IRC and design something like what Mixer had which didn't allow people to see or join chat through any method other than loading the channel's livestream. The side effect of this was also a major reduction in bots since it is quite the hassle to load up tons of incognito tabs vs simply writing a script in mIRC to join hundreds of channels in 1 second. The downside of course was that none of your standard twitch bots could work on Mixer since it wasn't IRC.
An error occurred while saving the comment darthclide
commented
d4rkfader You are kind of hijacking a thread about permanently removing banned people from watching a stream by talking about removing perma-bans from Twitch. If someone bans you they probably don't want your support anymore (both financially and as a viewer).
And I am unsure what you mean by "read-only chat"? You can already view chat without being logged in and sub only mode doesn't stop you from seeing chat? If anything, we need "followers for X amount of time" chat restriction to expand to "can only see other's chat messages after following for X amount of time".
An error occurred while saving the comment darthclide
commented
NeonP1xels Sounds like my suggestion is exactly what you want: HWID bans. This would stop them from viewing or loading your channel from whichever computer/smartphone they are loading it from. The added bonus is that if they naively just jump to another device without logging out on it first, that device will automatically get HWID banned as well.
But there is basically nothing you can do to stop them from viewing with no account logged in until Twitch adds a feature called "require logged in account to view my stream". But even then, how will you know who the kids are if they don't talk? I guess Twitch could add an option that requires a few messages spoken every hour to watch your stream, but you can see how unfeasible and unfair things get when you want a "perfect" system.
I think HWID bans + no viewing allowed without an account logged in would help you a bit, as well as greatly help those dealing with severe harassment and doxxing.
An error occurred while saving the comment darthclide
commented
@ElleRows brilliant suggestion. One thing trolls love to do is stir up drama and then sit back and watch everything unfold in an incognito window. Forcing them out into the light allows streamers to ban accounts that look suspicious.
That being said, Twitch could get rid of a lot of moderator struggles by adding a HWID ban system. These kinds of things existed all the way back in the days of Battlefield 2 and I would bet most streamers would be glad to see such a tool implemented even if it slightly invades the privacy of user's systems (similar to steam's hardware surveys)
darthclide
supported this idea
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An error occurred while saving the comment darthclide
commented
@LordBoogzor but this ties into Twitch's complacency about updating their flawed whisper system. It doesn't matter if the OP suggestion is accepted, when they can simply whisper anyone on all of twitch even if they were banned from ALL streams in existence...
That being said, I firmly believe that trolls get a kick out of getting a notification from a stream they are banned from, watching a stream they are banned from, and seeing a chat they are banned from. The icing on the cake is whispering insults to viewers such as "this streamer is a pedophile". Please Twitch, help the small streamers!
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987 votes
Hi, I know that this is a very late response, but we’re hoping to find time to address this issue later this year. There are a few steps we’ll have to take to solve this problem in a way that will work for all streamers, but we understand the severity of the issue.
An error occurred while saving the comment darthclide
commented
"It is not possible to retrieve compromising or sensitive information by lurking in chat."
Ummm, you can literally log all messages with a basic script. Aka data mining. Aka, hoping someone slips up and reveals a bit too much information.
I find it fascinating how you honestly think these bots can never be used maliciously, when only a few seconds of critical thinking debunks that idea.
The fact is, Twitch needs to strengthen their bot rules so I don't have to go to a third party website and check if the lurker in my chat is a bot I need to ban.
An error occurred while saving the comment darthclide
commented
Exactly @Ay Jay. I have been requesting this for years now. While it won't stop trolls from finding ways to harass the stream, it will make it much much more difficult.
In addition to this, the whisper system needs to be tied into bans. It should at least warn a user that the whisper they are receiving, comes from a user who is banned in a channel that they follow. Even better is if the streamer can customize the warning message. For example: "This user was banned from darthclide's stream for non stop verbal abuse and doxxing" or "This user was banned from darthclide's stream for racial slurs".
darthclide
supported this idea
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151 votes
An error occurred while saving the comment darthclide
commented
CandiceGardania They can start with the following:
A. Adding a "logged in only" mode to viewing of your stream. Currently you can have sub only streams, but if they added this mode, the only people who can see your stream or chat, are those logged in with an account. Added to this, they need to ensure that people who are banned can't view the stream anymore. They reported last year that banning accounts now removes them from your IRC (still doesn't stop them from watching the stream incognito) but supposedly were working on making bans stop people from seeing your video.
B. Implement a HWID ban system. People can fake their IP address and create thousands of accounts, but it is almost impossible to fake your system id. While I could accept the compromise of only Twitch staff owning this tool, I think it would be far better if streamers could hit a HWID ban button, and then any time that person tries to watch your stream on that device, it throws up an error for them. No matter if they are logged in or not. The downside would be that trolls would wise up to this and spend most of their time lurking without being logged in, but the beauty is that if the streamer controls this button, they can hit it on ANY account they deem suspicious. And trolls have to come out of lurk mode eventually. And even if they just whisper your viewers outside of the stream, A. If the person believes the lies and trash spoken by the troll and leaves your stream without talking to you, good riddance. They don't deserve your companionship for being so gullible and ready to turn on you. B. If the person comes to you and says "hey username12345 said this nasty stuff about you" you can immediately hit the HWID ban button for username12345. Now unfortunately they could continue to harass you via whispers to viewers (remember this HWID ban only stops them from accessing your stream and any of its content) but that is where Twitch could add an "Ultimate HWID Ban Request" button. If an account gets 3 of these requests, they are permanently banned from accessing all of Twitch on that device. They could adjust that "3" number to some other metric, but the point is that if they add all of these things I just said, trolls would become almost nonexistent on Twitch.
darthclide
supported this idea
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An error occurred while saving the comment darthclide
commented
ZoeBallz this is why they should have an IP/email ban button that is not a sitewide ban, but simply a ban on viewing/interacting with your stream from that IP address and email. If they want to harass, they have to login to a new account with a new IP address with a new email, just for you to take 1 second to click "IP ban". Guaranteed that only the most stubborn trolls will keep trying, but it would be far better than the current "easy 1 click VPN" option for trolls.
Or Twitch could do the far easier/better thing which is have Hardware ID bans. Those are very complicated to get around, and the best part is that trolls might not realize they are on the HWID banned list. Aka if they don't logout of their account or change IPs, that new device they hop onto will also get automatically blacklisted.
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903 votes
We apply IP bans in Chat based on users’ Moderation actions in certain cases. We don’t currently plan to publicize the logic we use because we think it would make it easier for bad actors to bypass the restriction.
An error occurred while saving the comment darthclide
commented
Give streamers an IP ban button. To avoid bots abusing it, Twitch looks at a combination of x follows, x hours streamed, x average concurrent viewers, and x subs and makes a determination if the streamer gets access to this button. Aka, if someone has streamed for thousands of hours, and has 5k followers and 100k total views but 5 average concurrent viewers, they get it. But if someone has 75 average concurrent viewers + many subs, but only 5k total views, they also get it.
Twitch compares the IP to a database to check if it is a VPN, dynamic, or static IP. Depending on which it is, the IP ban can last between 3 months to 12 months. The IP ban request will only be accepted if the account in question has received x number of IP ban requests (could set it at 10). The IP ban will automatically be accepted if more than x accounts have been made on that IP address (the number would vary depending on if it is a dynamic IP or static IP).
Even if Twitch does not grant the sitewide IP ban, as soon as you press this button the following occurs:
That IP address is no longer able to view or join your channel. That means you can't see chat messages, can't see the viewer list, and can't see the stream from that IP. As soon as you type in that channel name, you get a 404 error and literally can't even see the panels.As another feature request said, you could bypass all this IP ban mess if you implemented a hardware ID ban system. This would heavily cut down the ability for people to dox and hide behind VPNs.
To anyone reading this, please feel free to make suggestions or corrections to my idea in the comments. The aim is for better troll management for us streamers, since Twitch seems to only take reports seriously from bigger channels, Twitch staff in the back pockets of streamers, or those with a good enough dox/harassment story.
darthclide
supported this idea
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11 votesdarthclide
supported this idea
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19 votesdarthclide
supported this idea
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602 votes
You have a lot of different suggestions here, the latter of which have not been implemented so I will leave the topic open, but I wanted to let the thread know that we have recently released the ability to remove followers from your list by Blocking them.
https://twitter.com/TwitchSupport/status/1243643979897417730?s=20
You can see how to Block a user here: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers
Additionally, you can see your channel Banned Chatters in your Moderation Preferences in the Dashboard
An error occurred while saving the comment darthclide
commented
jric420 They needed to implement a better banning system years ago. Which includes bans that automatically block whispers from the banned user to anyone that is following your channel. It would instead have a popup letting your follower know that the person trying to communicate is banned in x stream for the following reason: doxxing.
Heck, they need to let streamers have access to an IP ban button that once pressed:
Twitch compares that IP to see if it is a VPN, or a static IP and if so, allows the IP ban. This ban will last 12 months.
If it is a dynamic IP (ie used by many people), it is based off how many streamers have pressed the IP ban button on your account. Since it is dynamic, this IP ban will only last 6 months in case a non-troll happens across this IP and wants to watch Twitch without a VPN. To avoid bots abusing it, they could require the stream have some combination of x follows, x hours streamed, x average concurrent viewers, and x subs.darthclide
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An error occurred while saving the comment darthclide
commented
I don't want to be a downer, but you are lucky if you are avoiding the "banned whisper trolls". They evade bans and whisper crap to mods and other people. The whisper system NEEDS to be tied into the ban system in some way.
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265 votesdarthclide
supported this idea
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Reminder for everyone here that GUID bans have existed for many years. By banning a device, it makes it almost impossible for a person to get around that ban. And let's face it, 99% of the trolls won't have the skill to bypass it, or the money to buy a new device.