Harassment & DOXXING
For 9 months I have been reporting someone who has been harassing me over and over with NO response from Twitch. When will there be a real system in place to protect streamers??
This person has made numerous accounts with usernames that have shared personal information including my phone number, addresses, and names of family members. I have reported, banned, blocked, and had my MODs do the same, but nothing has ever been done on Twitch's end.
If others are going through this, I want to hear about it and what Twitch is going to do to help those of us who are dealing with long term harassment and the emotional duress that follows it.
@midgetstar If I may to give you an advice, go to police, make a report about the problem (in my country this internet harassment is a crime!), then you can contact Twitch about the topic, and then Twitch MUST do something. The real person will be found.
Otherwise, they are not able to help us. Too many reports, too easy to create a new account for bullying reasons.
And also...report it daily, and it will go through maybe! :)
Only way to stop this (but Twitch will never do...silly), is that your real Name with your ID card (+maybe address) MUST be given at registration time and for old accounts. And if somebody do things like that will be banned forever. No duplicated account is allowed. Harassments stopped.
We do not need those "persons" on this platform!
I've been harassed by someone who threatened to harm myself and my child. I've been reporting with no response to this issue. Should I keep reporting? The bullying towards my child and myself has to stop. It's getting old and she just won't stop. please help me.
I've been harassed, stalked, stream sniped, and doxxed by the same group of people for almost two years now on this platform. Twitch has absolutely no intention of becoming involved. We are beneath them. They are concerned with money, not people's safety or well being, or the right to have a positive streaming experience that feels safe and inclusive. Do not expect any help from Twitch.
Your best bet is to start a petition for a class action lawsuit under the guidelines that Twitch is not enforcing their own policies, and is knowing allowing this type of harassment. Then hope that enough people become involved that a legal case forces their involvement.
My wife and I are experiencing the same thing. I understand that this is a bit like playing whack-a-mole. The tools and avenues for creating burner email accounts are myriad. As long as you only need an email address to follow someone, you're able to harass them regardless of how strong their auto-mod settings are. Twitch needs to give streamers the option to require higher level of security on the accounts that follow, watch, or chat in our streams. Give us the option to suffer the potential cost of lost revenue or growth if it suits our stream. Then those who do not care can leave their streams wide open.
I have the same situation...and I think many of us has this. Since years they do not delete some accounts what I reported many times (after half of the reports I do not even get an "thank you for your report" Email . It is more important to get money from hot tub streamers for Twitch I assume.
Make an online police report and then they have to do something! I will do this next time I face a guy like this.
And I do not know, why Twitch does not do anything in many cases? Why I have to prove what somebody entered into my chat or created an offensive user name? Please! Be pro and log all the chat Twitch!
The only thing that could stop this is that everybody should be identifiable. Everybody should enter at registration:
1) Real Name
2) ID card
maybe 4) 2F login (some younger generations will have no phone maybe...then parents phone?).
Then nobody will create a 13th account just to harass somebody with the user name or something. Less work for Twitch, more joy for the streamer.
Twitch has very clear policies in regards to what is prohibited.
But no action is taken when any streamer harasses anyone.
It has gotten to the point that there's actual news in the media about different harassment cases on Twitch and where Twitch seems to ignore it.
In my own case, I have provided a link to the VOD where I am clearly doxed and personally identifiable information is released, I have provided screenshots of whispers from the streamer sent to others urging them to ban me and discussing how they are targeting me, and of a mass email they've been sending.
All to no avail.
And that's just my case. I know on this own platform there are a few who are undergoing similar issues.
And of course the most recent one would be the big streamer who is getting death threats after being doxed by a partnered streamer.
No action taken in any of these instances.
Per Twitch Community Guidelines for Harassment, "Twitch should not be used to incite, encourage, promote, facilitate, or organize hateful conduct or harassment, even against targets off the Twitch services, and doing so will result in enforcement action taken against the relevant accounts."
It also lists "Targeting others with repeated or severe personal attacks" and "Inciting viewers to target another person with abuse, regardless of whether the targets are on or off-Twitch" as categories of harassment.
So my constructive feedback would be for Twitch to actually take action on harassment reports. Because right now, we are left on our own. I don't know about the other streamers but in my case, I've hired an attorney. Because I may be a very small streamer, but as a public figure with a public career outside of this platform, I take defamation seriously. But I wouldn't have had to hire an attorney if Twitch had just banned the streamer responsible.
There seems to be no way to report this sort of thing to Twitch. They have nearly no support in this category, nor do they seem to care.
I have been harassed/trolled/stream sniped by certain people EVERY STREAM since February. Twitch do not even reply to my messages. MY STREAM GOT HACKED a few weeks ago and I have asked Twitch for information regarding the hacking. No response. I have asked about emails that I have received supposedly from Twitch but I do not know if they are legit as Twitch have not replied. TWITCH SUPPORT IS VIRTUALLY NON_EXISTANT.