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Customer Experience

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Customer Experience

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494 results found

  1. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    5 votes

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  2. What's the point of reporting users for "Miscategorized Content" if the users that willfully abuse this have nothing done to them.
    I want to see people streaming that content, not someone streaming nonsense ALL. THE.TIME.
    So ban them, or ban them from streaming to those categories.

    Example: See user C0mmanderC00l streaming (copyright) TV shows with dodgy QRs and Suspicious Spy cam footage and "DMCA bypass" music in the Style Savvy categories. (Mostly Styling Star, but has used Trendsetters)

    5 votes

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  3. Until a couple weeks ago we where able to use twitch on Opera GX, what i loved to use due it was not that heavy for my PC while streaming but now a days we are not able to use it anymore due it is not suportted anymore.

    as you may guess my idea is to RE-add it as its in my opinion one of the better browsers and also user friendly at least more then chrome or the other browsers listed

    5 votes

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  4. I have this revolutionary idea that will make my (our) life so much easier:
    a status page on which you could log every incident that happens with the website, with a description, albeit short, a scope, and a timeframe of the issue happening and the resolution.

    Yes, I am being silly, because I know Twitch has the official statuspage status page (sorry, it's confusing, statuspage is the product name, status page its usage).
    I would just love it if we actually had an actual incident list on it.
    So far, nothing is done consistently.

    What it means for us (users,…

    5 votes

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  5. Twitch users need a way to reach Twitch support that is not filtered through your support form categories; by making everything so narrow and assuming you have anticipated every single problem users might have, you close the door on anyone having a novel or unanticipated problems, and they fall through the cracks and are not served. Twitch closing their general help@twitch.tv inbox was a huge mistake; a cost-cutting move I'm sure, but to remove such a basic service from your company renders your product hard to use to the point where you're just going to make people leave. Stop pretending…

    5 votes

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  6. The fact that we need to use such detailed subcategories in "Twitch Help" and the fact that any type of feed back goes to whatever plane of **** THIS thing is shows that Twitch has zero interest in Customer Support.

    5 votes

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  7. What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

    Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
    https://help.twitch.tv/s/article/how-to-provide-feedback

    Here is my bug report too just in case, (Changing password)

    Extra Information:
    - United States
    - Vivaldi (Chrome based)
    - Error message = "That password is to easy to guess"

    I would also like to add in some extra info about…

    5 votes

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    3 comments  ·  Other  ·  Admin →
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  8. I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

    Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

    I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

    I would appreciate if someone…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  9. The sort/filter dropdown on the Browse page (where you can sort by "Recommended" or "High to Low Viewers").

    I would like Twitch to reconsider its default setting "Recommended" to : High to Low Viewers

    Sorting by "Recommended" vs. "High to Low Viewers" can significantly affect what content gets discovered, and changing the default could have a big impact on the browsing experience.

    As well as tremendously help out new streamers.
    As this setting by default COMPLETELY removes them from all categories.

    To change the default drop down from " Recommended " to " High to low viewers "

    It applies…

    4 votes

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  10. Stop letting twitch scam small streamers by letting people sub to them and not paying them out because they are not partner or affiliate (twitch.tv/psynsitive, i got 3 subs the other day and they wont pay me!)

    4 votes

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  11. Essentially when I sort the main directory and game pages by number of viewers it swaps back to the algorithmic sorting. I have it set this way for a reason and it has become very frustrating to have to keep changing it as I visit twitch often. I'm not asking the default be changed globally, just when we decide how we want it sorted it stays that way unless we change it.

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  12. It’s a pretty simple idea actually if somebody is blatantly racist ban them from the platform. It’s literally not that hard.

    4 votes

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  13. Stop using the front page to funnel everyone into your most popular streams and use it to give exposer to "low viewer" streams like it's supposed to be used for.

    The fact everyone is getting KaiCenat, who's sitting at 130K viewers, every single time you open the font page while the other streamers in the "rotation" don't ever show up unless you click left or right is a scam on all the other people you offered front page to.

    He doesn't need a boost from the front page. You're basically giving free hand outs to billionaires while suppressing people who…

    4 votes

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  14. Viewers should be able to filter out streamers who are using vtuber models. While being a vtuber is becoming very popular on twitch, not everyone wants to watch vtube streams. Those who are streaming as a vtuber should have to check a box when going live confirming that they are using a vtuber model and then viewers can "hide all" vtuber streams. It shouldn't be as difficult as it is to find an actual human on Twitch. This can also provide an option to show only vtuber streams for the people who want that.

    4 votes

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  15. no reason to clutter up the drops inventory with with drops that are not available

    https://i.imgur.com/Y8KjEUI.png

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  16. Hasan Piker, Denims, Frogan, MikefromPA, BadEmpanada and Noah Samsen have all used their platforms to spread antisemitism under the cover of antizionism for almost 600 days. Some of whom have repeatedly called to escalate violence, others openly praising terrorist organizations and reading out the manifesto of the murder who executed two people in DC while defending the murder. 600 days of little to no repercussions for inciting violence and permitting hatred of Israelis and the Jewish people. Will more Jews have to die before anything happens on Twitch, or will Twitch continue to give these antisemites a platform from which…

    4 votes

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    3 comments  ·  Other  ·  Admin →
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  17. On the drops inventory page in the Twitch mobile app, there is no sorting in the list of obtained drops. They are randomized for some reason. There should be options for sorting (sorting by date, by game, ascending, descending) to make it much less of a nightmare to navigate. This would be useful to keep track of drops obtained. I often double-check to confirm I've earned the drops from a stream I just finished watching.

    4 votes

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  18. Publish dates on articles so people know whether the article is up to date. That is WILD that you don't publish the dates. Turn it on. Stop hiding it.

    Example: https://help.twitch.tv/s/article/multiple-encodes?language=en_US

    4 votes

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  19. Actually helping users instead of using bots to post nonsense text.
    I had a stream streak reset for no reason when I submitted it for help i got the response :
    Hello shygryf,

    "I understand that you're having issues with your watch streak.

    In an effort to improve existing features and to test new functionality on our platform, we will occasionally run experiments with a small percentage of our users.

    If you were a user in the experiment, we welcome you to provide any feedback on your experience via our UserVoice forum.

    Please let your opinions, thoughts, and suggestions be…

    4 votes

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  20. Chat overlay function is entirely not useful(at least on mobile). The actual part of the chat being overlaid is very useful and I like it alot; the "buttons" on the left block so much content and are so frustrating that I do not use the function whatsoever. If I want to follow, subscribe, emote, type something, or cared enough about channel point to collect then I would keep chat open. Removing everything on the left, and going further to have the option to set where the chat appears (top right, bottom left, etc) would make the function immeasurably better.

    4 votes

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