63 results found
-
Very unsatisfied with Twitch customer communication and actioning of reports Hello,
I recently had an awful experience on Twitch that makes me uninterested in further using the service. This does involve a suspension, but please give me a chance to explain, it is not my goal to evade said suspension.
On March 17th I reported a user for sending me a NSFW **** link in my private messages. It was actioned on the same day, then exactly 7 days later on March 24th I was suspended very suddenly for allegedly sharing "sexually explicit content in public or private messages".
At this time I have served the suspension and would like…
2 votes -
Habitual Spam Reporters/Action Against Users Filing False Reports Is there a way to implement software that would recognize and suspend accounts which abuse the report feature? and those who spam report/file false reports against streamers based on their gender/race etc.? There has been an influx of streamers who are following Twitch ToS to a T, yet, due to their gender/sexual orientation/race, are being targeted, and reported for things they did not do or terms they did not violate. i.e. a streamer being reported for inappropriate attire and nudity, when she was wearing Christmas PJ's while gaming and the individual who reported her, bragged about it, told her he…
2 votes -
Report Option for Suspected Hacked Accounts The hacking and/or hijacking of accounts for malicious purposes has been a known and happened issue on Twitch and is apparently detrimental for the safety of all users, either with accounts hacked or affected by subsequent malicious activities such as fraud or hate spam.
So, it would be good to have more active methods for users to report accounts that start to have suspicious activities, other than passively remind everyone to protect their own accounts.Recently on a channel where I work as a moderator, there was a user who had been talking normally in the chat for several months…
3 votes -
reporting you need to have more selections on the report tool not less! the ones that u have to choose to progress have zero relevance to the issues we face. someone pretending to be someone else, scamming and more and there is nothing u can click. i dont think u have improved it at all. in fact u have made it impossble to report ban evaders and more! bring back the choices for goodness sake.
1 vote -
Review Submitted Reports A collective place to review and edit (potentially add new evidence), previously submitted reports.
Including, an identifier that marks if a report has been actioned - this would coincide with the emails that inform us if our report has been actioned.
Additionally, this could be used to submit
3 votes -
Maybe do not make everything a fight with the UI? Why the **** can I not just report a channel anymore. Why do I have to search a list of ******* useless reasons to report and then not even find any that I can report for copyright infringements?
Why on earth is the support page also literal trash. Why can't I not just send you this feedback about reporting and have to search for **** for 20 minutes just to be forced to post it here?You guys realy need to hire a new UI specialist cuz if you think having a more complicated UI is a good thing, then…
1 vote -
Add Report Category for Accidental Live Streams I recently came across a stream who appeared to have accidentally gone live. Their stream was broadcasting everything they were doing on their phone and revealing a lot of personal information. They were entering their phone number, passwords, and all sorts of sensitive information without understanding it was being streamed.
It is the stream of my viewers who appears to have difficulty with technology, and some of my mods were trying to reach out in discord or in their chat to get their attention. We all immediately reported, but there doesn't seem to be a category for this. 6+ hours…
6 votes -
Option to report accounts suspected of launching follow bot attacks Lately I've been watching a streamer who has been a prime target for multiple follow bot attacks.
I suspect it is one of their regular viewers, however there is no real premise to report specifically for suspecting someone of actually launching the follow bot attacks.
And there needs to be a section where any potential proof can be uploaded, such as images, videos, and chat logs.
If Twitch wants more extensive reports, then Twitch needs to provide us with the means to do so.
1 vote -
Hallo Ich würde mir wünschen, das das Melde System Vereinfacht wird Z.b. bei einer Bot Spam Attacke. Ein Tool einfügen bzw. ein Fenster wo man Einfach nur Melden muss und vielleicht nur noch eine Kategorie Auswählen so das man keine Stunde braucht um 50 Benutzer zu Melden ich hatte schon mehrere Bot (Troll) Attacken mit erleben müssen und habe Teilweise eine Stunde jeden Nutzer gesperrt, Was auch ne Idee wäre , wenn man Massen Meldungen Machen kann man Markiet die Chat Teilnehmer mit z.b. Rechtsklick wo ein Fenster auftaucht wo dann ne Option , Markieren und dann ein Button auftaucht melden…
2 votes -
moderator ban o report option moderators should be able to be reported for abuse or bad use of their category in the stream
1 vote -
Es sollte möglich sein große Gruppen von Trollen als Gruppe zu melden Melden von ganzen Gruppen
In letzter Zeit fällt es mir verstärkt auf, das immer wieder kleine und unerfahrene Streamer von großen Troll Gruppen überfallen werden, die aus 30-70 Personen bestehen.
Diese fallen in den Stream ein, überreden den Streamer oft sehr schnell dazu einige von ihnen zu Moderatoren zu machen, die dann Warnungen von normalen Zuschauern verhindern.
Diese Gruppen versprechen dem kleinen Streamer alles mögliche, wie hohe Donations, Raid von großen Streamern ect.
Dafür sollen sie dann gefährliche Dinge tun, wie etwa die Zimtchallenge oder mal eben eine Gardine anzünden.
Sehr oft schaffen sie es auch von dem Streamer alle…1 vote -
Twitch live feedback for reporting of extreme threats There needs to be an elevated level of reporting that covers death threats, threats of violence and threats to children that don't just receive "notification" that action has been taken. Rather they are able to directly and immediately chat with someone at twitch support to ensure that such threats are resolved immediately. There needs to be a way that twitch can give feedback to streamers to make them feel like they are able to receive actual help.
2 votes -
Allow reporting without viewing stream Please provide a way to report users without having to view their stream, perhaps through a three-dot menu when browsing or in search results.
The only way I'm aware of to report someone requires viewing their stream first (or their profile which automatically starts playing their stream). Sometimes it is obvious just from the thumbnail that the user is violating TOS (crypto scams, nudity, gore). I also don't want to appear in the user list for a stream with inappropriate content, since I can view it in an incognito window but need to be logged in to report it.
9 votes -
Show the status of your appeal on the appeals page Hello. I made a very long appeal to my suspension that took me over an hour to write. I made this appeal over a month ago and still did not get a response, or I can't tell if I got one or not because I did not receive an email about it. Either my appeal has been ignored for over a month, or it was seen and I can't tell it was. I just wish I could speak to an actual person about my problem, because all of Twitch's support options involve AI. Could a real person get in contact…
4 votes -
Intentional misuse of tags ie. Vtuber tag on non-Vtuber There has been a recent rise in streamers misusing the tag system, most noticeably with non-Vtubers using the Vtuber tag. This makes discoverability more difficult for both streamers who are actually Vtubers, and viewers trying to use the tag system to find Vtubers. Even prominent streamers are misusing tags, so this behavior has been spreading. I'd like to ask Twitch staff to please enforce action on the misuse of tags to help the streamers and viewers who are using the tag system as intended. Banning streamers from using specific tags they have been caught and verified to be abusing them…
8,389 votesTwitch respondedHi, thanks for flagging this and sharing your suggestion.
We share and understand your concerns about how the intentional, repeated misuse of tags can undermine the purpose of the tags product itself. Tags are an important discoverability feature for communities, and a powerful way for all Creators—but especially those that are underrepresented—to express their personal identity and creative vision for their content.
We also do not feel Twitch should be the judge of Creators’ personal or creative identity, so we typically only enforce against the misuse of tags when it is associated with other behavior that violates our Community Guidelines such as hateful conduct or harassment.
That said, as the VTuber community’s experience demonstrates, there are limitations to this approach and we are actively investigating additional steps we can take to protect and improve the integrity of the tags feature at scale, without infringing on good faith Creators’ personal choice…
-
New Report Tool I think the new tool is kinda helpfull because it's easier to report and makes it more efficient but i think maybe the problem is in how easy is to create multiple accounts. I've seen people that i reported a few minutes later on the chat again with another account. Maybe it'd be better to make it more difficult to create it or have another way to verificate it.
11 votes -
The drop down menues in the bug reporting page are too restrictive When trying to report bugs on Twitch, the bug report dropdown menus are so restrictive/incomplete, that most of the time it is impossible to accurately report a bug, forcing users to instead make a "feature request" on here detailing the problem. Only allowing users to report a very narrow subset of bugs turns people away from helping developers with finding bugs.
3 votes -
Perverts abusing the underage age report button. Twitch I been watching some of the small streams in the sports channel and I notice something that needs to be taking care of quickly. There are a lot of perverts going to kids twitch channels and asking them to show their feet. When the kid refuse they end up getting ban. I was so confused, i was thinking how a channel could be ban for not showing their feet to perverts but i realized that if someone was to report a channel for being underage then that channel would be ban in like 2 or 3 minutes. The parts…
17 votes -
Timestamp Feature for Reporting It would be nice to have the option when reporting someone to have some kind of timestamp feature that would take support directly to the place in the recorded stream video where the incident occurred. That way people wouldn't have to manually figure out the date and time/time zone or even provide a link to photo or video evidence hosted on a third party site.
12 votes -
Add option to report account for impersonation Right now there isn't an option to report an account for impersonating another user. It's really easy for someone to make an account with a similar name by substituting an uppercase I for a lowercase L (I vs l) or with any other kind of letter/number substitution.
There should be an option to easily report an account for impersonating someone else.
37 votes
- Don't see your idea?