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Moderation

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Moderation

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899 results found

  1. Random Twitch users are granting Moderator roles to my friends and I. We are not associated with the random Twitch users' channels nor communities. However, we are now forced to be linked to people who use terrible language and put others down. There is a link internal to Twitch and if somehow we found ourselves in these awful channels, we would be seen as Moderators.

    It does not matter if we are not followed to these channels. It does not matter if the random Twitch users are added to our block lists.

    We need a safety feature that prevents random…

    38 votes

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    Gathering Interest  ·  8 comments  ·  Other  ·  Admin →
  2. When you click on a users chat logs, then click off and the user has sent messages later in the stream then the chat logs won't update. Its a big pain when you look at the logs of a user and need to look at them again in an hour or so but the logs haven't updated and you need to refresh your chat window.

    38 votes

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    6 comments  ·  Mod View  ·  Admin →
  3. It would be very useful if mod logs showed timeout and banned messages under the 'bans' and 'timeouts' tabs so mods don't have to scroll forever though their messages trying to find why a user had a past ban or timeout. Since mods can't put a reason why someone is banned or timed out for every user they moderate. Especially in a high traffic stream.

    37 votes

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    3 comments  ·  UserCard  ·  Admin →
  4. I would like to see the ability to disable the follow button awhile Shield Mode is active on a channel. For example, if a hate raid is occurring through follows, these may trigger alerts through third-party systems outside of Shield Mode's control.

    The ability to temporarily disable the ability to follow a channel during an attack mitigates this impact significantly.

    36 votes

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    4 comments  ·  Shield Mode  ·  Admin →
  5. The current value for timeouts is 600 seconds. It would be helpful if this number could be adjusted in moderation setting. When the Timeout button is clicked in chat, the user would be on timeout for the adjusted amount of time. Example: In Moderator Settings, change 600 seconds to ten seconds. When the Timeout button is used on a person in chat, they will be on timeout for ten seconds.

    35 votes

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    6 comments  ·  Mod Tools  ·  Admin →
  6. Prevent Unverified Users without a phone number added to their account from following your channel. This setting should be toggle-able by the streamer in the Dashboard and will prevent follow bots from spamming your stream with follows from unverified, brand new accounts that were generated with scripts.

    34 votes

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  7. Right now if you block a user and you moderate for a channel that said user is in, you will still see their messages. I have certain users blocked for a reason and me seeing them in chats that I moderate drives me away from the streams. The streamer does not want them banned, so that is not a viable option. I understand that as a moderator your job is to keep an eye on users, but other mods can help out regarding these instances.

    34 votes

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    6 comments  ·  Mod Tools  ·  Admin →
  8. When we use tags on Twitch, it can and has alerted trolls to the streamer. This does not make the streamer themselves feel safeguarded. Now while it is known that this is not the easiest. It might be an idea to try this out:

    For each tag, create a moderation kit/folder which contains grouped banned words that can be automatically added to the streamers automod ruleset list. What this will do is auto filter and timeout trolls that come into the streamers channel.

    An example would be:
    Black Tag - This folder would contain common racial slurs along with different…

    34 votes

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    0 comments  ·  AutoMod  ·  Admin →
  9. I see how the unban request option can be helpful, especially in the situation of accidental bans/misunderstandings, but many bans that are carried out are intentional and for outright hateful behavior, and the unban requests associated with those are usually filled with more hateful speech that mods and streamers shouldn't be exposed to.
    It would be very helpful to have an option when banning to say "this was intentional and we don't need any further contact with this user"

    34 votes

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    7 comments  ·  Mod View  ·  Admin →

    Thanks for the request. This was actually our first idea too, but it’s been difficult to think of a way to do it without making the Ban flow too complicated, especially for Mods who are currently using the Mod Action buttons next to messages to Ban.

  10. Hello, thank you for implementing the recent phone verification feature. That has been really helpful, along with all the other safety features you have. I am a small streamer who is dealing with a harasser/doxxer who regularly makes new usernames and comes into my chat to drop my real name and address. The phone verification has prevented him from doing that in chat, but now he comes in and whispers my dox to everyone on my viewer list. The following would be very helpful in preventing him from doing this in the future without disrupting my growth as a streamer:

    1. …

    32 votes

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  11. The new "banned users cannot watch the stream" might be worth adding to the shield mode system.

    So you throw shield mode on and then banned users auto enables if enabled in the shield mode configuration

    31 votes

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    3 comments  ·  Mod Tools  ·  Admin →
    Gathering Interest  ·  Ana responded

    Hi, thanks for your feedback!

    This status is to let you know your idea has been reviewed. Your idea is open for voting/comments from other Twitch community members. This is a great time to share your idea with others. Learn more about status updates here.

    ---

    For the community: If you like this idea, please vote on it and feel free to add on how it would help you in the comments.

  12. I would love a button that allows us to allow a message into chat, but not affect the automod blocking those specific terms. Just like an "allow once" button. This would allow for more flexibility in letting people say certain things, without messing with automod's word bank.

    31 votes

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    0 comments  ·  AutoMod  ·  Admin →
  13. I was horrified this week when a long term viewer was accidentally banned because a mod had a faulty mouse. Luckily it was picked up on VERY quickly and the user unbanned however it means they are now on banned lists, lose certain streaks and had a negative experience that could have been avoided.

    I do however understand the need to ban users quickly.

    As a work around, could there be a 'check' when banning users that meet certain criteria based on either their channel role or follow age to prevent accidental bans?

    Better yet, having a settings page where…

    30 votes

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    6 comments  ·  Mod Tools  ·  Admin →
  14. Had a message come across automod that used the n word, so obviously I denied the message. However, after denying an automod message it is from what I can see lost forever. I wanted to ban the user or at least time them out for a few days with no luck. I feel a sense of urgency with automod notifications so it seemed reasonable to deny it quickly. It would be nice to add denied messages to the log for further moderator action.

    30 votes

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    3 comments  ·  AutoMod  ·  Admin →
  15. Trolls use stream points to highlight their offensive messages. When a moderator bans them, their regular posts are deleted while the highlighted messages remain visible. The highlighted messages should be deleted as well.

    29 votes

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    1 comment  ·  Mod Tools  ·  Admin →
  16. Sometimes accidents happen, and a mod might accidentally delete a comment too hastily, delete the wrong comment because chat moved, or just simply misclick on chat.

    There's an option to unban, but not to undo deleting comments. The comments are still there and visible (if you're a mod, or using the BTTV extension) so there must be a way to un-delete comments when mods make a mistake.

    Being able to undo that mistake would help prevent the mod and the person whose comment was deleted feel bad about the situation, especially because ALL the person's previous comments get purged from…

    29 votes

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    0 comments  ·  Mod View  ·  Admin →
  17. There is a checkbox in "Channel & Videos" tab of your channel settings, called "Opt out of globally banned words filter".

    I had it enabled since I started streaming a month ago. And today I discovered, that it does not work - some words, like "tranny" for example, are still replaces with asterisks to everyone else in chat. I was disappointed.

    I despise any form of censorship. When I come to other streams and I see their chat rules "Be nice, no spam..." - I respect the rules. Its their choice. Why can't Twitch respect my own choice to treat…

    29 votes

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    1 comment  ·  AutoMod  ·  Admin →
  18. An option to mass-flag when messages of the similar nature hit the chat.

    Options needed: Check for "similar messages" and flag after x messages

    This will be helpful for unwelcomed raids.
    Yes, this will also hit "friendly raids" as well but it gives the power to the caster to remove hatful/unwanted messages from the stream before it even hits it.

    28 votes

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    0 comments  ·  AutoMod  ·  Admin →
  19. Recently I had to permit the term of "ow" when someone wanted to simply type "How are you <3" on a stream. This rather baffled me. I have since found similarly harmless words have triggered very low levels of automod sensitivity despite being rather simple words. Someone on reddit thankfully screenshotted some examples of the settings being used for the How are you <3 instance and has uploaded them for easy viewing:

    Settings: https://i.imgur.com/3vLFx3Z.png
    Results: https://i.imgur.com/VYjp4Sj.png

    I can also state that I've had to permit the word 'dinosaur' on the same levels of sensitivity. I think it AutoMod should be…

    28 votes

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    1 comment  ·  AutoMod  ·  Admin →
  20. I have over 28.000 bans on my channel, banning about 40-50 accounts per day and have no way to circumvent the targeted attacks because of the lack of geolocated moderation. I need to impose limitations for accounts chatting from a specific country (italy) that's where the hate is coming from.

    The only bandaid fix for now is going full sub-only mode which has the downside of stifling channel growth because legitimate new users won't be able to interact at all. Also, I would suggest allowing the streamer to set phone verification requirement only for specific regions to avoid imposing blanket…

    27 votes

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