5 results found

1. Add Unban Request and Mod Comments to User Chat History

   If a user submits an unban request and a moderator makes a comment this information is not stored in their user card. The content of their unban request should appear in their chat history in some capacity, and the moderator's response to the unban should appear in the "Mod Comments" section. Record keeping and communication between mods and streamers is crucial to the safety of a channel.

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   5 comments  ·  UserCard  ·  Delete…  ·  Admin →

2. Logging Messages Caught in the Suspicious User feature

   Please log the held restricted/monitored messages from suspicious users like automod comments are logged.

   Due to the nature of a lot of traffic in large channels, messages in the Suspicious Users widget in mod view expire leaving banned users logs empty with only the message prompting you to go to the mod view widget and who banned them.

   This potential oversight not logging the actual message could lead to another mod seeing a user banned for no reason if the banning mod fails to leave a mod comment or the offenders username isn't an obvious tell to a ban evader.

   Thank you.

   Please log the held restricted/monitored messages from suspicious users like automod comments are logged.

   Due to the nature of a lot of traffic in large channels, messages in the Suspicious Users widget in mod view expire leaving banned users logs empty with only the message prompting you to go to the mod view widget and who banned them.

   This potential oversight not logging the actual message could lead to another mod seeing a user banned for no reason if the banning mod fails to leave a mod comment or the offenders username isn't an obvious tell to a ban evader.

   … more

   36 votes

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   6 comments  ·  UserCard  ·  Delete…  ·  Admin →

3. Show banned/timeout messages under 'bans' and 'timeouts' tabs.

   It would be very useful if mod logs showed timeout and banned messages under the 'bans' and 'timeouts' tabs so mods don't have to scroll forever though their messages trying to find why a user had a past ban or timeout. Since mods can't put a reason why someone is banned or timed out for every user they moderate. Especially in a high traffic stream.

   28 votes

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   3 comments  ·  UserCard  ·  Delete…  ·  Admin →

4. Linking chat history when a user changes their name for Mods

   There is a glaring loophole in chat history logging that has been present for years since the chat logging system started. It involves changing your name via Twitch's name change feature. Once someone has changed their name, you can no longer reliably pull up their entire chat history. It is effectively halted for the old name, and wiped for the new name so long as you do not have their original name.

   I'll try to explain this as simple as I can.

   Let's say I have actual years of chat logs under the name "desertp" on "examplechannel"
   https://www.twitch.tv/popout/examplechannel/viewercard/desertp?popout=
   All of them would show here for a moderator, right? Right. Years of logs since the system was implemented. Everything is there. This is Good.
   Now..
   Let's say I then change my name to "dezartp" via twitch's name change system.
   https://www.twitch.tv/popout/examplechannel/viewercard/dezartp?popout=
   All chat logs are totally gone, even if its the same account. It's as if this user never existed before.
   Why is that?
   This is because Twitch is pulling data not from their established userid, which is like a series of numbers, which is a universal indentifier outside of the actual username, but only pulls directly from the name itself -- which is superficial.
   This basically is a loophole that allows people to erase their entire chat history, so long as you don't know what their original name was, and cant prove they were their old name -- and it becomes a tiresome process of trying to figure out someone's identity that may be causing problems and abusing the system to change names to obsfucate their information. It's a headache that could be very easily fixed by tying a user's chat history to their userid, and looking up any of the names associated with said userid pulls up all their messages. You don't even need to reveal the userid to do this, you could mask it.
   I'm not sure why this is like this.
   Basically, when I want to look up someone's chat history when I am modding to determine if this person is a problem for the chat, especially in large chats that go very rapidly and it's hard to keep track of people, it would be extremely helpful to see all of their chat history tied to that account's user_id.

   Obviously if someone changed their account completely, that's another issue entirely, and a lot more rare. Most of the time this is about people just changing their names, and sometimes it's not even done maliciously either. It's just annoying to keep track of who is who and their history when they can just wipe it clean every month. Some people change their names very very often and it makes them hard to keep track of. There are some communities where this is a problem more than others and it would be a heavily appreciated change to how chat is logged.

   There is a glaring loophole in chat history logging that has been present for years since the chat logging system started. It involves changing your name via Twitch's name change feature. Once someone has changed their name, you can no longer reliably pull up their entire chat history. It is effectively halted for the old name, and wiped for the new name so long as you do not have their original name.

   I'll try to explain this as simple as I can.

   Let's say I have actual years of chat logs under the name "desertp" on "examplechannel"
   https://www.twitch.tv/popout/examplechannel/viewercard/desertp?popout=
   All of… more

   22 votes

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   3 comments  ·  UserCard  ·  Delete…  ·  Admin →

5. Allow Mod Comments to be Edited/Removed + Mod Comment Log/Record

   Implementing a flagging/warning system would probably be too complicated, so in the meantime I regularly add "Keep an eye on" messages via Mod Comments as a reminder to myself and also to inform other Mods that a user has been flagged because they caught my attention - just not negatively enough to warrant banning them right away.

   It would be nice to have a Log/Record of Mod Comments being added to a User Card because there's no way of knowing unless a Mod specifically communicates that they did so, or you happen to find out by opening the specific User's Card by chance. In chat alert like other Mod Actions is probably not necessary since no one is being banned yet, but at least within the Mod View's "MOD ACTIONS" widget would be nice.

   There are times when first impressions are incorrect and with a polite reminder/warning some folks change and turn out to be a positive part of the community. It would be nice to be able to delete the Mod comment(s) to clear their record. Being able to check which accounts have Mod comments on their User Cards would make it possible to follow up on matters. With that ability, being able to mark Mod comments as positive/negative would be helpful because not all Mod comments are keeping track of negative things.

   Implementing a flagging/warning system would probably be too complicated, so in the meantime I regularly add "Keep an eye on" messages via Mod Comments as a reminder to myself and also to inform other Mods that a user has been flagged because they caught my attention - just not negatively enough to warrant banning them right away.

   It would be nice to have a Log/Record of Mod Comments being added to a User Card because there's no way of knowing unless a Mod specifically communicates that they did so, or you happen to find out by opening the specific User's… more

   12 votes

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