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Customer Experience

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Customer Experience

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494 results found

  1. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  2. when we send a ticket we should get a notification if the ticket got sent,i been waiting for a ticket and i dont know if it got sent and i dont wanna spam.

    3 votes

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  3. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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    4 comments  ·  Other  ·  Admin →
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  4. I just tried to send a support E-Mail but the form doesn't even let me.
    Why?
    I don't have an ipv4 that it deems correct.
    I could offer an ipv6 but the form doesn't allow me.
    So I cannot reach out if I have problems at all. I hope that allowing both ipv4 and ipv6 helps others who have similar issues. Please upvote if you agree.

    2 votes

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  5. This isn't an idea, just my user experience with what I assume is a recently released feature.

    I received a new message from Twitch in my Notification box. It said: "New to you: discover snowbikemike, a streamer we think you'll love." I've never seen this type of notification before, so I clicked through to his channel, but he wasn't live. I went to his most recent videos to see when he last streamed. I thought I might see that he'd been live 18 hours ago when the notification was sent, but no. His most recent live stream was more than…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  6. 2 votes

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    1 comment  ·  Live Chat  ·  Admin →
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  7. I had an issue with verifying my email, so the AI chat bot told me to “change it to something random and then change it back” This locked the email and it can not be changed for 24 hours. The chat bot says it can not create a support ticket without a verified email, it can’t give a phone number for live support, and it can’t transfer me to a live chat agent. An inability to escalate to someone who can fix the issue that it helped create seems… not good.

    2 votes

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  8. Many times when I have reached to support, the twitter support, email support, and live chat support will give me 3 different responses, sometimes helpful, sometimes not. There seems to be little quality control options and a severe lack of consistency. I would love to see a report button or escalate option for when serious issues arise and the response isn't appropriate. For example I recently reported that several parts of my creator dashboard was non-reponsive and some parts missing entirely. I confirmed that this wasn't an update and something was wrong and when I reached out the response was…

    2 votes

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  9. The popups on the mobile app completely change the viewing experience. Not only do we have to manually close the Subtember notification that appears and covers the top of every stream, a lot of partnered streams have an “Includes Paid Promotion” popup that appears at the bottom of the screen, and instead of disappearing it leaves a gray line across the bottom of the stream where the only fix is to change the orientation of my screen and change it back, or shrink the window and open it again. These popups are unnecessary and ruin the viewing experience.

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  10. I am honestly baffled by " Save your Streak " in the " For you " category. When I watch someone I am interested in what game they are playing. The " Save your Streak " info in the " For you " category removes this information, and even worse the channel is not visible in my " Followed channels " - therefore I cannot quickly and conveniently identify what the streamer is playing at the moment and decided whether I am interested or not. Please either add what game is currently being played in " Save your Streak "…

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  11. Recently I submitted a ticket regarding a specific issue that does not appear to have a dedicated section on Uservoice, despite being told in the response e-mail that I must place my question in the right section.

    Since there does not appear to be a matching one, I am forced to pick what is in my opinion the least-worst match, which may still be flagged as invalid.

    Had the response e-mail pointed me in the right direction, I would not have to guess. And what if there is no valid section? Then there would be no way at all to…

    2 votes

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  12. hi i love your site but i am not a fan of that yellow flame thingy staying in the follow channel box with the number of streaks by it under the name of your streamers if that makes sense. i liked it better when that wennt away. i have no idea why you changed it that is just confusing about if the streak is locked in or not. brfore when the yellow flame went away you knew your streak was sfe. it is also distracting for me

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  13. On September 2nd 2026, the partnered twitch streamer, channel twitch.tv/centralcommittee, made a call to violence against another partnered streamer, twitch.tv/hutch, during a livestream on twitch.tv. CentralCommittee was reacting to a clip of Hutch's, where he was expressing his criticism and dislike for Hutch. During this segment of the livestream, he made this statement directed towards Hutch:

    "In Ancient Rome, they would declare someone an enemy of Rome, as an act in the Senate. And they would say it was a moral obligation, for every Roman, to do them harm in any way."

    In the context of the segment,…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  14. I’ve been thinking about why people often seem more attracted to chaotic, unserious streams than to serious or intellectually demanding ones, and I think part of the reason may actually be built into the structure of streaming platforms themselves.

    A stream is not just content being broadcast by one person. It is communication between the creator and the audience. But today, the creator communicates through video, voice, personality, identity, followers and the entire visual space of the stream, while the viewer can usually contribute only through short text messages in chat.

    Even if nobody intends it, that creates a kind…

    2 votes

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  15. For example, more options to customize the Twitch page. The "front-page carousel" is great, but it’s annoying that it shows me VODs for things I haven't actually watched. There should be a way to turn off the front-page carousel or modify it so those VODs don't show up in my history. P.S. It’s really poor design that users from my block list can appear in the front-page carousel.
    More options for working with the tag system; the current system is too cluttered given the sheer number of tags.
    We users need the ability to hide tags we have absolutely no…

    2 votes

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  16. TLDR version - on the just expired Audible Dungeon Crawler Carl Chat badge promotion - use the term "live channel" more prominently on streamer page, on the Twitch.tv/drops/campaign page and the blog page that pops up when you click "About This Reward"

    If indeed, the badges only qualify for subs purchased on live channels, how hard would it be to include that on the same line in the drops/campaign line before the Summary description "Earn up to 3 Audible Dungeon Crawler Carl Chat Badges. Buy 1 Twitch sub for EnchantedBigBoiBoxers badge. Buy 1 more sub for both PrincessDonutPink and PrincessDonutBrown…

    2 votes

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  17. Stop making **** annoying. Stop giving INSTANT ADS the moment somebody starts typing in chat, what the **** is that? Stop giving us banners that won't go away no matter what we do, what the **** is that? I'm actually less convinced to buy subs because the "bonus subs" banner won't go away above chat.

    2 votes

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  18. Remove AI Training - No one wants this, no one asked for this

    Twitch is a platform for people to interact and engage with people who enjoy similar interests - its disgusting to see this

    2 votes

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  19. Hallo, wenn ich auf der Twitch Appkanäle anschaue und dann ein anderes Kanal schauen will, kommt immer schwebende Fenster mit der alten Kanal. Das stört so viel macht keinen Spaß mit den App zu schauen. Überlegen Sie mal sie schauen Fernsehen und wollen den Kanal wechseln und der alte Kanal bleibt klein auf dem Bildschirm und sie müssen das extra schließen. Jedes Mal ich will das nicht mehr in mobilen Applikation

    2 votes

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  20. Ability to turn off auto captions for clips for a viewer. Not streamer, not clip creator, but as a VIEWER!

    2 votes

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