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Customer Experience

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Customer Experience

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175 results found

    1. Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
    2. Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
    3. This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
    1 vote

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  1. tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.

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  2. I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.

    1 vote

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  3. I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.

    1 vote

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  4. Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.

    1 vote

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    0 comments  ·  UserVoice  ·  Admin →
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  5. Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün…

    1 vote

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  6. You are not giving ad-free experience as promised. Customer service department is lazy. Rather than investigating why your program isn't working, you make customer do all the work in finding out why they are getting ads on subscriptions they paid for! And not only do your "solutions"/instructions NOT WORK, they messed up my computer!!! Now I'll have to pay someone else to fix what got screwed up because of your instructions. I am beyond disgusted with my Twitch experience and will most likely be deleting my Twitch account once my current subs expire.

    1 vote

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  7. When creating a new account, there is not very good documentation for today's tech standards. You should have a step-by-step walkthrough with frames guiding you through. This is a website largely for video games, the tutorial for using this system should be up to the standards of video games. That's the standard your customer base is used to.

    (Also, Open Source this and let us make it better ourselves)

    1 vote

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  8. The bot you have for twitter support doesn't work and replies with unrelated information to the issue.

    I have reopened this for the following reasons,

    1) This is true
    2) Your bot is not working correctly and gives incorrect info
    3) You are stopping people from upvoting who also has this issue
    4) You never commented
    5) Closing unresolved issues is just wrong and rude!

    1 vote

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  9. You replied with incorrect info (see link below) so I made a reply on user voice but you never got back to me which is just plain rude! Also I would use the contact support to let you know but your bot is too stupid to understand me.

    https://twitch.uservoice.com/forums/934332-customer-experience/suggestions/45784861-report-admins-closing-ideas-bug-reports-when-they

    1 vote

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  10. At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I…

    1 vote

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    0 comments  ·  Email Support  ·  Admin →
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  11. I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.

    1 vote

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  12. Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!

    I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. *
    Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet,…

    1 vote

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  13. Many help articles use the term 'creator' even if they only apply to affiliates or partners, which is very confusing. Update help articles to more easily identify if a topic applies to your issue or question.

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  14. I took part in the WoW/Twitch Drake drop and neither business followed through with what was promised or advertised. Where's my mount?! I'll ask you like I asked Blizzard, why would I want to continue this "service" or pass it on to my friends and family? Again, where's my mount? I watch Nagurra until she went off the air and then I watch Swift do until 1am my time I believe. Even if it was until midnight, I began the streams between 4:30pm - 6pm and ended between 12am and 1am.

    Where's my mount?

    0 votes

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