59 results found
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Use your reporting tools instead of asking users questions I have been looping with Twitch support over and over and over again on this issue being shown ads on a channel I am subscribed to, and over and over twitch support is utterly failing to fix my problem.
One of the issues that repeatedly comes up with Twitch support is you don't use the tools in front of you to solve our problems.
I am absolutely sick and tired of being told "well, maybe the person you're talking about has it set to show ads to subscribers". Like, I know that's not true, but why is Twitch support even…
4 votes -
Reports of selfharm related behavior being dismissed automatically without human reviews For nearly two weeks, I have been attempting to report a streamer whose broadcasts repeatedly contained discussions of active selfharm, bleeding, suicidal thoughts, and other concerning behavior. Every report and appeal I submitted received what appeared to be an automated response stating that no violation could be found.
My concern is not only the specific case itself, but also the apparent lack of meaningful human review when reports involve potential selfharm or suicide related content.
In this case, the streamer repeatedly stated on stream that they had harmed themselves, were bleeding, carried a razor blade with them, and expressed thoughts…
3 votes -
Easier Access to Business Support & Advocacy Tools Idea:
Currently, it can take weeks to months to get a response from Twitch, which is difficult for both businesses and individuals who may have urgent reasons to contact Twitch. I recommend creating a dedicated business account option that provides faster response times and more direct access to Twitch support.This business account could include:
A dedicated business support team to handle time-sensitive issues.
Team pages for organizations and businesses to showcase their missions, not just monetize content.
Clear contact channels for advocacy, partnerships, and customer engagement.
Not everyone is looking to make money from Twitch — many of us…
3 votes -
REMOVE TWITCH OPEN STORIES !!!!!!! REMOVE TWITCH OPEN STORIES !!!!!!! PLEASE DO IT NOW . SO ********** ANNOYING !!! I HAVE TO UNFOLLOW TO REMOVE THIS **** !!! WHY DOES IT EVEN EXIST ?
3 votes -
Less Automation, More Authenticity I truly would appreciate considering having an actual Support Team that is filled with people who users can speak with 24/7. This automated bot does not help whatsoever. I can not even find my actual problem and issue with the set categories listed.
3 votes -
Assistance when an account is not properly re-instated after suspension This has happened to a friend of mine and since he is unable to use Uservoice at this time I have taken it upon myself to bring this to the attention of Twitch.
I will use his situation to explain the situation otherwise it will be needlessly complicated.
My friend Mao_Senpai received a temporary ban for 182 days.
After the period was up he was still unable to log in onto his account, this issue has persisted for over 2+ years now.There is no way to inform Support regarding this on the Appeal portal and if it has happened…
3 votes -
The Twitch support is the worst **** I've ever experienced in my life Don't have a ******* email support thing if you're not actually supporting anyone over email it's just a waste of time. Don't make go looking on linkedin/twitter/this dumb forum **** just so that I can get some actual help. My main issue is there's no way to talk to a person so if the robot doesn't help I'm just ******. I guess I'll hope one of these linkedin people helps me, it feels like it would be a waste of their time, maybe if there was a dedicated support person (thinking emoji)>>>>>
3 votes -
Add an 'other' option to the contact form category selector There are valid reasons to contact you that are currently impossible to address with the existing contact form due to its limited category options. It's evident that this was intentionally designed to reduce incoming requests, but it is creating significant barriers to legitimate communication.
This needs to be addressed and improved. One solution would be to add a "general" or "other" category, allowing for inquiries that don't fit into predefined options. Not everything can be neatly categorized into your existing selections.
3 votes -
There needs to be a live chat feature for REGULAR USERS with Twitch Supports There needs to be a live chat feature for REGULAR USERS for Twitch Support. Random bugs that cripple your ability to use twitch that have been reported on uservoice for over 2 years still happen and their is now way for regular users to report it.
3 votes -
This is actually a bug report, but I couldn't find out where to submit it. I subscribed to someone's channel with a recently linked amazon prime account (it was a new twitch account made awhile ago but I hadn't switched the link yet) and even though, and for like 2 minutes it still wouldn't let me watch the videos of the streamer I had just subbed to with my prime. Was just letting you know because that kinda makes it a frustrating experience.
Also, it should not be this hard to make a damned suggestion to you. No wonder you guys are so archaic with implementing *, it's because you don't have a good…
3 votes -
Support is a joke - if your problem doesn't fall into the pre-assigned categories, it's impossible to contact anyone. Allow us to actually report bugs and problems outside of the narrow predefined categories. For example: I have completed creator camp to remove a strike from my channel. It is not registering. There is literally no place for me to report this bug. It is a time sensitive issue, so this is extremely aggravating.
3 votes -
Initial and Follow-Up Emails Should have Record of Initial Request At the very least, the first email that is received which assigns a case number, should have a copy of the information that was submitted.
My issue was not able to be resolved, and it was suggested that I try posting
here (on Uservoice) instead. I already spent time typing things out, and honestly I was hoping that my concerns could've been forwarded to the proper Product team rather than being told to post on Uservoice.Since a case number was assigned, I was hoping the support team could've at least provided me with the information that I had originally…
3 votes
Ana
responded
Hi,
Thank you for highlighting this issue. We will use it to consider how we can improve similar instances going forward. I was able to get a copy of the feedback you had submitted through the Help Portal and have created an idea on your behalf which you can find here: https://twitch.uservoice.com/redirect/suggestions/46740493. I'll be sure to pass it to the product team!
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Partner applications not acknowledged giving people no option to reapply My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!
3 votes -
ticket notification when we send a ticket we should get a notification if the ticket got sent,i been waiting for a ticket and i dont know if it got sent and i dont wanna spam.
3 votes -
Require either ipv4 or ipv6 Addresses to send a support form I just tried to send a support E-Mail but the form doesn't even let me.
Why?
I don't have an ipv4 that it deems correct.
I could offer an ipv6 but the form doesn't allow me.
So I cannot reach out if I have problems at all. I hope that allowing both ipv4 and ipv6 helps others who have similar issues. Please upvote if you agree.2 votes -
Twitch Support Quality Control Many times when I have reached to support, the twitter support, email support, and live chat support will give me 3 different responses, sometimes helpful, sometimes not. There seems to be little quality control options and a severe lack of consistency. I would love to see a report button or escalate option for when serious issues arise and the response isn't appropriate. For example I recently reported that several parts of my creator dashboard was non-reponsive and some parts missing entirely. I confirmed that this wasn't an update and something was wrong and when I reached out the response was…
2 votes -
Twitch Support e-mail autoresponse does not suggest which section on Uservoice would be best for questions redirected here Recently I submitted a ticket regarding a specific issue that does not appear to have a dedicated section on Uservoice, despite being told in the response e-mail that I must place my question in the right section.
Since there does not appear to be a matching one, I am forced to pick what is in my opinion the least-worst match, which may still be flagged as invalid.
Had the response e-mail pointed me in the right direction, I would not have to guess. And what if there is no valid section? Then there would be no way at all to…
2 votes -
Improving userward feedback E-Mail communication when user submitted a report about misconduct on the platform Preamble: Despite making mention of usage of the report feature on Twitch this feedback is regarding the confusing way in which the system managing those reports operates in E-Mail communication, the redundancies that cause irritation with the method and frequency of communication. Hence I write this feedback in the "Email Support" class.
Regarding userward feedback E-Mail communication
In referrence to Report ID: 147099302
So far the category still has not been changed to
Pools, Hot Tubs, and Beaches
Despite the content title and videostream information I recieve from twitch.tv indicating it belongs right into that category.
Streamer realitymood has not…2 votes -
tickets closed repeatedly There is major issues in regards to twitch support using ai bots.
In my case its been about a week of writing support tickets, arguing with ai bot about tickets being repeatedly closed etc.
I've probably sent in 9 tickets in the past week as a result of being ignored.
The first and only email i got a response to had a generic response not in line with my issue, i had received more of an explanation from open ai on the topic rather than twitch support but even at that its an issue only twitch support can help with. …2 votes -
Ads on start of video Starting ads as soon as someone goes onto your site is *****. the piece of * who thought of that ought to drink bleach.
2 votes
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