To whom it may concern,

I have read your blog post and help article about the new local subscription pricing model you will be launching soon. I fully understand and support the idea of making subscriptions more reachable for everybody.

Still, I would like you to rethink parts of what you have announced because I think it is to some extent fundamentally unfair.

I live in Switzerland where prices are notoriously high so I understand that I will have to pay more than somebody from a country with way lower cost of living/price level. This is totally fine. But I really cannot understand why you want to lower prices for Norway and Iceland which are literally in the same situation as Switzerland when it comes to price level. Also, Denmark, Australia, Sweden, New Zealand, The Bahamas and Finland will all see lower prices even though their price level is (to some extent) comparable to the one of Switzerland and higher than the one of the United States which seems to be the point of reference.

I am quite active when it comes to gifting subscriptions. Against this background I feel somewhat cheated. If the prices for Norway and Iceland will be lowered, so should those of Switzerland. It would even make more sense to raise the prices for all the above-mentioned countries with a higher price level than the United States. But for some reason only Switzerland gets ripped off. This to me is outrageous.

Therefore, I urge you to rethink your decision concerning Switzerland and treat us Swiss Twitch users fairly by applying the same standards to us as to everybody else.

Kind regards,
double_u

I get why these new changes have been made, in separation of Amazon Prime, and Twitch Turbo, but I think that the $8.99/month is a little high.. I don't think there are enough benefits to make it viable...the only reason I would want it, is for the site wide ad-free viewing. Which I think you guys could and probably would get more Twitch Turbo subscribers if the price was $4.99, just like a channel subscription. I personally would have instantly purchased a Twitch Turbo subscription if that were the price, but I (and probably most people) don't want to pay $8.99 on top of the price I'm already paying for Amazon Prime just to get ad-free viewing. I know that someone could simply download an ad-blocker, but then you guys lose out on the revenue that you guys are trying to attain, so maybe you guys could make a discounted subscription fee for those with active Prime subscriptions? As long as they keep their Prime subscriptions?.. or maybe just reducing the price of Twitch Turbo all together.. idk, just a thought.

After talking to Twitch Support and other Twitch viewers, it turns out I'm part of an experiment that hides the option to gift a custom amount of subs on the initial screen (you have to proceed to checkout to specify a custom amount). It also doesn't show how many subs you've gifted in the channel on the initial screen (you have to click 'Gift a specific viewer' first).
The fact that an experienced user had to contact support because they thought you outright disabled the option to gift a custom amount should be proof the result of this change isn't as intended. It's annoying and confusing so please don't continue this experiment.

I did NOT get the choice if I WANTED to stop streaming, I HAD to stop streaming. My computer was dying and thanks to crypto and scalpers it took six months to get a graphics card for a new build. Gee, I wonder why my subscribers didn't renew? Amazon I'm so sorry I wasn't making YOU money, I couldn't even take commissions to keep up on income at all because my hardware failure and the tech market was out of my control. I highly doubt I'm the only streamer who had to pull for the last yearish because of lack of access to quality hardware to continue streaming. This feature feels like I'm being gaslighted for not making Twitch/Amazon enough money lol

I get very tired of the Apple TV app telling me that my free preview has ended for channels I’ve paid to sub.
Happens most times when we go into the app, then into the channel, after having watched the channel the previous night.
If you exit the stream, open another one, and then go back, the error is gone.
At least change the wording on the error... my goodness, I’ve subbed them for 11 months. It’s not my free anything, lol, at that point.
It’d be really cool if it said, hey the session has expired please refresh, because the first time it happened I was mad and confused until I figured out how to “refresh it.”
I’m sure this is an odd situation because we watch one specific stream pretty much every night. It doesn’t happen when switching streams (watching different ones I guess?), and does not happen on the iOS App or Desktop as far as I know. Only on the Apple TV. It’s the 4th gen but without the 4K. Happens on multiple Apple TVs (same model both WiFi) but on the same account of course.
I really don’t care that the error occurs it’s easy to fix. Please please change the wording so it says how to fix it.
Again you gotta open a different stream (or at least it’s live preview) and then go back.
Thanks

It's hard for viewers to see how many subscribers a channel currently has. In my opinion, this number should be visible to everyone as well as the number of followers and current viewers. Some of the streamers display numbers (but for the most part they don't). Sometimes new subscribers are counted per stream, sometimes the current month is mentioned and a number and a target value, but it is not clear whether these are absolute values.

In one channel, for example, a different (higher) value was mentioned in the chat than the one displayed in the video window. All in all, very confusing and not very transparent. Partly the !subs command can be used in chat, partly not.

I think it would be an important decision-making aid for viewers if they could see the actual number of subscribers. Since most viewers will not be able or willing to support all the channels they follow also financially.