Better Transparency of 'Fees' in Affiliate/Partner Payouts
Twitch advertises a 50/50 revenue split for affiliates and partners - however, this is becoming increasingly untrue. The affiliate agreement outlines that certain costs or taxes are deducted before creators receive payouts, however these 'fees' are becoming more aggregious, whilst remaining perpetually unclear.
At present, a US viewer gifting 5 subs costs the viewer $29.95. As a UK streamer, I receive $10 of this support. Instead of the 50% promised ($14.98), $4 of this disappears to "Fees". These fees are described as 'certain costs' and 'taxes', however these are never specifically outlined or clearly broken down for the creator.
Example 2: A German viewer gifts 17 subs, costing them €84.83 ($90). This shows as $29 in the creators revenue chart. Instead of the 50% suggested (45$), this translates to a revenue share of 32%. 16$ has went missing to 'fees'.
In short, this means that on every sub or gifted sub transaction, there is a large portion of the affiliates 50% revenue split vanishing without explanation; an amount that appears more significant on larger transactions (20+ gifted, etc).
Transfer or conversion fees are to be expected BUT these should be clearly expressed on the creator's payout. Otherwise, how can we trust the validity of a fair breakdown? It is hard to encourage community members to support me, when over half of their contributions are disappearing into the void.
In summary, creators need to see exactly how much is being deducted from their payouts, ideally in their dashboard or payslip email. This breakdown needs full transparency on what deductions are being made from their half of the 50% revenue split and where these deductions are going.
Note 1: I am in the UK, which should be considered 0% tax withholding based on US tax treaties. I have filled out my onboarding, to the best of my ability, correctly.
Note 2: I have recently graduated to a 60/40 revenue split thanks to the new Twitch Plus scheme. Ironically, even with the improved rate, I still receive less than 50% of the revenue on Subs & Gifted Subs.
Note 3: When contacting Twitch Support directly, I have yet to receive anything that isn't automatic or disinterested. Copy/paste links from the FAQ. Disappointing aid from the only helpline I have access to.
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CourtneyVisser
commented
It is important that we're able to trust the platform we promote, work through, and give our hard-earned money to. How can we trust Twitch and hold them accountable when there is literally no way to tell if creators are being paid fairly each month? Especially with local sub pricing now, payouts are completely opaque. Who knows if Twitch is skimming money off the top of each sub?
I have *never* received 50% of a sub. I understand that there are 'fees and taxes' but it's still much too vague. Even just having a breakdown of how many subs came from which countries would be more useful than current.
For example, in October I earned on average (for out-of-pocket subs) $2.84 per T1 sub, $4.36 per T2, and $13.33 per T3.
I am a Partner and on level 1 of the Plus Program, so I should be receiving 60% of T1 and T2 subs and 70% of T3 subs.
I know that the majority of my out-of-pocket subscribers are in the US, the UK, and places like Denmark/Sweden/Germany/The Netherlands.It feels icky. I *do* feel like I'm being taken advantage of, and I feel like the community I care so much for are, too.
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ZachBussey 🔴 Join TOS.gg
commented
Yes, please for the love of god... The lack of transparency is disturbing.
Zach || You'll love my Streaming Newsletter! https://tos.gg/