66 results found
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ykb5805 트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.
2 votes -
Verified accounts People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.
4 votes -
Twitch Con Meet & Greet Cancellations/No-Shows I had attended Twitch Con in Las Vegas,Nevada and i had scheduled a Meet & Greet with AlexZedra that was scheduled to be at Twitch Con on Sunday, October 22 from 11am to 12pm. upon my arrival at the meet aand greet station i had informed the staff member that i was here to attend the meet and greet for alexzedra and i was not informed via the Twitch Con app or there were no signs that stated that attendees going to the alex_zedra meet and greet that she did not show up to twitch con and that…
1 vote -
Chat Portal so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to…
2 votes -
Increased transparency regarding platform wide buisness decisions I've been streaming on Twitch as my main source of income for almost 4 years now, and for the most part, I love the platform. I like additional emotes you've supplied us with, I like the quality of the service and most of all I like the sense of community.
I'm not a massive creator by any means, but I've seen this pattern plenty of times before, with Patreon, Mixer, and Insagram to name a few.
A company is founded to give content creators a place to thrive. Creators come to the platform and for a while, they do thrive,…
21 votes -
tribute channel Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.
3 votes -
copyright moderation I agree that at the very least affiliates should have some sort of access to admin live support.
I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.
Honestly chat support should be offered and if no one wants the job lets discuss salary.
4 votes -
Vet the emails so they don't look like spam This is probably not a regular issue, but the last email I got from you guys had some error which made it look like complete spam when viewed from the iPhone default email client. There should be someone in the process to look over this since it's such a large mass email.
Here's what I saw: https://i.imgur.com/3zTDHLJ.png
3 votes -
acknowledge reports for broken viewcount i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.
2 votes -
Give your customer service a phone number to call. I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.
2 votes -
Overall Experience Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
3) The amount of ads you've tossed in is cancerous
4) F Amazon
5) It'd…2 votes -
Phone number I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.
1 vote -
Explain to Streamers the impact of Twitch tests on their Subscribers Just ran in to a problem giving bits to a streamer I support in England. Took me 45 minutes to figure out it was your test with Direct Giving. Since he's participating I couldn't give him bits ... or play his Sound items for bits. It was frustrating ... on top of that I don't like the idea ... He didn't even know why it wasn't working for me!
2 votes -
Twitch Community Discord Server How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?
I myself have long thought and wondered why Twitch does not have its own Discord partner server.
Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…
4 votes -
Implement the ability to rate and leave feedback on a streamers channel Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.
3 votes -
You never replied to my update reply to your admin as they gave incorrect info You replied with incorrect info (see link below) so I made a reply on user voice but you never got back to me which is just plain rude! Also I would use the contact support to let you know but your bot is too stupid to understand me.
1 vote -
Twitch Support Recommendation I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.
1 vote -
Creator assistance with customer service in exchange for New Community Showcase channel. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.
In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.
All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.
2 votes -
Bug Report What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.
Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
https://help.twitch.tv/s/article/how-to-provide-feedbackHere is my bug report too just in case, (Changing password)
Extra Information:
- United States
- Vivaldi (Chrome based)
- Error message = "That password is to easy to guess"I would also like to add in some extra info about…
6 votes -
Twitch Manager Contacts We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.
138 votes
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