Protect streamers by preventing any access to channel for banned users
This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.
Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.
The proposed changes are:
1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
2. A banned user is prevented from viewing the stream itself, on site or using other means.
3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.
Additionally, to prevent excessive account creation, the following measures should be implemented as well:
6. Accounts need to be verified by e-mail.
7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
8. Limit the amount of accounts that can be created from a single IP address per day.
Thank you for your consideration.
We’re happy to announce that we have released an additional update to address these concerns. Streamers can now prevent their banned users from watching their livestreams. You can find and turn on this feature in the Moderation settings section of the Creator Dashboard, through the “Stop banned users from viewing stream” toggle.
Please note, this update 1). does not prevent users from watching livestreams from an incognito window or while logged out and 2). does not prevent users from viewing VODs, clips or highlights. We plan to explore extending the functionality of bans further, including but not limited to preventing VOD and clip playback.
In addition, we’ve made an update so that users that are blocked will now automatically be blocked from watching a streamer’s livestreams.
We will leave this thread open for your other points regarding preventing view of other content types and account creation.
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TheGimpGrind
commented
I'm not certain if this is an appropriate category, but modify bans so that when you're banned from a channel, you can't watch streams or VODs at all.(so the stream window shows up as a black screen)
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Zeo_ICGF
commented
Yes! there should be a stream ban as well as a chat ban. I can only assume twitch doesn't allow this for ONE reason and ONLY one reason.
DCMA BS. If smaller streamers had the ability to completely block, they could block any known music and movie sniffer bots, and hence effectively be able to completely evade DMCA strikes.
Fighting the supposed losses of living life normally for your cooperate overlords, should NEVER be prioritized over customer needs and safety. Copyright music in streams, unless being used as the SOLE focus of the stream, hurts no one, and is part of normal life!
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Anonymous
commented
If Twitch can make VODs subscriber-only, there is no reason why there can't be a feature that either puts the live broadcast in subscriber-only to help mitigate this issue, or a feature that makes it so that banned users can't see someone streaming after they've been banned, or a way to put your channel into a private invite-only mode. There is NO reason for this to still be a major problem on Twitch. Get your @#$% together and protect your users already!
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Whatnoticus
commented
I have seen people attempt suicide due to hate raids, There has to be actual security for people. twitch has been losing ground due to safeguards constantly being undermind, lets not forget the leak of THE AUTOMOD SOURCE CODE last year.
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manicz0mbie
commented
Banned users should be banned off my channel PERIOD. No viewing, no interacting.
I had people from 4Chan dox me and my mods. We are trans and do not need to be murdered cause Twitch decided not to place these protections. Thank you for posting this. Hopefully this will get addressed some time soon. I will be sending them emails about this in the meantime.
WE HAVE BEEN BEGGING FOR THIS FOR FAR TOO LONG! GIVE US PROPER PROTECTIONS!!!!
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[Deleted User]
commented
Streamers block/ban users for a reason. Please explain why if a child should not be watching my stream (bc I have explicit content whether I curse or use harsh/crude language,) that them not being able to read chat does anything to help that? They can still see and hear me.
Then lets not even get into the fact that you're encouraging creepy stalker behavior from problematic users who are of age. When we block/ban someone, it means we don't want anything to do with them.
Please correct this
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Vitki_
commented
I'm a mod, and we have serious issues with stream snipers - banning someone should COMPLETELY block their ability to see, hear, interact, etc with a channel. It is ABSURD that banning only blocks chat.
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darthclide
commented
Reminder for everyone here that GUID bans have existed for many years. By banning a device, it makes it almost impossible for a person to get around that ban. And let's face it, 99% of the trolls won't have the skill to bypass it, or the money to buy a new device.
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brightshadow
commented
How does twitch stop them from watching on their phone or using Starbucks wifi or a vpn? IP bans ARE a good additional step to help deter people, but please do not confuse an IP ban with guaranteed safety if they are implemented. IPs are trivial to change/spoof.
Locks only keep honest people out.
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its__syn
commented
Especially for women, it is important that banned means BANNED completely from the streamers' channel.
This means If I ban someone, I do not want them to be able to watch my stream.
Not from their account, not from their IP address.
They need to be cut out completely.It makes no sense to ban someone knowing that a ban still allows him to ******** on me.
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twitch.tv/MonicaElleRose
commented
i wish we had this option. super frustrating. this is also very similar to this uservoice
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JellyfishVibez
commented
It was brought to my attention that banned users can still watch this streamers content without other restrictions besides not being able to chat/follow/sub/gift subs. This makes me feel unsafe with the ban structure on Twitch. If I wanted to just warn a viewer/have them not partake in my streams before banning- I would just time them out. On social media - when you ban someone they can't view your content for the safety of the content creators out there. This also doesn't protect the streamers that have 18+ topics/content when they are doing their best to prevent a younger audience from viewing their page. Being able to still view & listen in does not protect streamers from further harassment either.
Please fix this Ban feature so that banned users from channels cannot view streamer's content at all!
Help make us feel safer in the Twitch community. -
LookItsLola
commented
They also shouldn't be allowed to come with your raids. I banned someone in my channel and they followed with the raid (I think? They could have just opened the channel in a different tab) and it was super creepy.
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[Deleted User]
commented
When a user is banned for any reason they should NOT be allowed to watch the stream or see the panels, or interact with 3rd party panels like Sound Alerts. If they come to the channel they see a "You have been blocked from this Chat." Why can't there be a full screen notice that blocks the stream, panels and chat saying "You've been blocked from this stream." It's ludicrous I have a users that continually troll my channel with panel interfaces even though they can't use chat.
If you are banned you are banned from everything. Please make this happen!
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Quixotic_Jedi
commented
I think you meant to say shouldn't be able to see the stream or the panels, but I totally agree.
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berrymintyberry
commented
Harassing a stream needs to be a blockable offense and accounts should be deleted a report from mod and streamers can be identified and it should not happen. Please make this Full Block happen its not ok to be harassed and there is nothing we can do to stop it
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Dark_Stylex_
commented
Introduce a new ban feature that bans a person not only from the chat but also from watching the stream, because we have some problems with too young viewers.
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SOHMAntics
commented
Reiterating the requests of many here on UserVoice:
The work Twitch has done is noticed and appreciated, but a number of safety features have been added since 2017/2018, when this requests were first added to UserVoice, while this one in particular has been overlooked.
First and most importantly, the reason why this should be implemented is to protect users. Several streamers have come forward of stories about how banned users stalk their channel and use it to further violence on other platforms.
Furthermore, even though banning revokes users of the privilege of clipping, it is very easy for a user to restream content or record it for their own use. Blocking the user from using the chatbox is not enough to actually protect the safety of streamers.
There have been many policy changes on Twitch that protects users, but I and many others fail to see how the implementation of this feature is a threat to Twitch's profit margins. If the reason it hasn't been implemented is because of ad revenue and placement, it is very possible to have both the safety feature and ad placement. Perhaps the option to let banned viewers watch streams or not can also be part of the feature. Regardless, there is far more money to lose when streamers cannot stream anymore because it's no longer safe to utilize Twitch's platform.
Please consider adding this feature again. Thank you.
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soulgryn
commented
forsenLaughingAtYou @Adriiannaa_TTV
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wild_elroy
commented
If they did that, the stream snipers would just make or use an alt twitch account to watch your stream. So, Twitch would have to ban in a way that would not allow that, like windows ID ban or something they can't just work around.