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Account Management

This Forum concerns: Login, Connections and Password Resets

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Account Management

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791 results found

  1. Not entirely sure what category this falls under, but, I'll describe the issue I am currently facing.

    I can't verify my account:

    My new-ish phone number is tied to an account with a bogus username and email that doesn't belong to me. I'm stuck in a position where I can't disassociate the phone number with the fraudulent account.

    In order to do so, I need access to the account and this is where things get tricky.

    You can log in with your phone number via the app. If you don't know the username, you can have a text sent to…

    8 votes

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  2. test

    8 votes

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  3. PHONE NUMBER BUG. I removed my phone number from an old account and now that phone number cannot be used on any account even the on it was on before. FIX THIS SO I CAN USE TWITCH.

    8 votes

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    1 comment  ·  Bugs  ·  Admin →
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  4. streams that happen later that day or night. obviously it would depend on streamers making the notifications but i think they would since it would probably help with the lull of not many users watching when they first go live. also would be cool for the people watching, since they'd be more likely to catch their favorite streamers when they're on, since they can see that they will be and plan their day or whatever accordingly, instead of having to hope that when the streamer goes live, they happen to be able to watch the stream right then.

    8 votes

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  5. When you sign up for a new account you are asked to input a one time code through email.

    Please implement the One Time Code for ALL, EXISITING & NEW accounts when logging in.

    Context: I do not have an active cell phone, I live in an area that does not receive SMS Text for the login code, therefore I can't use Authy either. I've been trying to log back into my account for about 3 weeks at this point with help from friends, but to no avail it didn't work.

    Conclusion: Please implement this into the login system, it…

    8 votes

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  6. It would be cool if you could swap usernames. I for example own a cleaner name than the one I am on right now but I gained like 11K followers on the one with the less cool name. (I wasnt bothered by it at the time but I am now getting to a size where I wanna take it more serious and the cleaner name would be sick). ALSO it would be cool if you could contact someone with the name you want and ask him/her if he/she would be willing to give his/her username to you.

    8 votes

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  7. Remove streamer shouts entirely! It's an annoyance at best and even if you turn the notifications OFF you are still BOMBARDED with notifications of people you don't even associate with or care about. Twitch staff have not been any help and roll out broken updates that make one think it was produced by COD devs. If you are going to roll out something new then make sure it at least works first.

    Secondly it can cause mental health distress to those who have MH issues.

    REMOVE IT OR FIX YOUR STUFF TWITCH.

    7 votes

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  8. Hello, Since the recent introduction of the "Load More" button in Twitch drops inventory, drops in some games have started deleting after a stream (they're supposed to last 7 days). Even if I take them into my inventory, they don't appear in the game. Because they're DELETED on Twitch and don't even show up in "Closed Drop Campaigns." They should be there after the stream ends, but they're not—they're simply deleted. This has been observed in Rainbow Six Siege and Standoff 2.
    Twitch support ignores this and makes the user look stupid, claiming it's their fault, not a Twitch bug.…

    7 votes

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    0 comments  ·  Bugs  ·  Admin →
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  9. I want my emotes to dance to the beat of the playing music.

    7 votes

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  10. Hi Twitch team,

    Channel Points are an amazing way for viewers to interact, but the forced purple announcement lines (“username redeemed [Reward]”) make chat unreadable, notably during high-volume redeems. Especially for certain redeems that are meant to be spammed, like check-ins/greetings/etc.

    Even extensions and integrations suffer. For example, when using interactive extensions like Tangia, viewers may queue dozens of redeems at once, even on smaller streams. It's fun and engaging, but the constant announcements overwhelm chat so streamers and viewers alike struggle to interact with their communities.

    There used to be a toggle to disable these announcements per-reward, but it’s…

    7 votes

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  11. My ******* account is not working because my number is used in another account but I permanently deleted the account and it still won’t let me use my number twitch fix your app this was on mobile

    7 votes

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    2 comments  ·  Bugs  ·  Admin →
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  12. Pretty self explanatory, but multiple people I know have been banned without explanation. They submit an appeal stating they can't possibly defend themselves if they don't know what they did,. Appeal denied and now the "enhanced" resolution process that Dan Clancy bragged about at Twitch Con makes it literally impossible to contact support with additional information.

    This process is still a complete dumpster fire. Why is there not a process which allows back and forth communication?

    I get that at some point a decision is a decision, but when you're not telling someone what part in the thousands of words…

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  13. I'm locked out of my twitch account because Twitch refuses to send me the 2FA SMS. Their support suggested I contact Authy and/or install the app and use that to log in. I installed Authy on my phone and it just says "This device does not meet minimum integrity requirements" and refuses to work, but I have Google Authenticator on it which works perfectly. I contacted Authy support, and they are suggesting I install the app or contact twitch for help. They have created a nice cycle of actually not doing *. I used Authy to even change my…

    7 votes

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    1 comment  ·  Login  ·  Admin →
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  14. Basically the user banned me from his channel and i had associated him on my Suspicious User Controls tool. When i tried to remove him, i got an error and, when i let the tool on, my friends can't write on my channel because the other guy banned us from his channel.

    Do you know a solution? I think maybe this is a bug, you should be able to delete people from the Suspicious User Control list regardless if you're banned or not from his channel.

    7 votes

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    0 comments  ·  Bugs  ·  Admin →
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  15. There has been so much infighting about children on the platform and it needs to be addressed. Under the Terms of Service (ToS) The minimum age requirement to view and create an account on Twitch is 13.

    This is becoming problematic on the site as streamers are being told to make their content suitable for an audience they don't cater to, and there has been an increase in trolling streamers.

    It's not a cure-all but I strongly believe that increasing the minimum age requirement from 13 to 16 will help in resolving this. It will (hopefully) signal to parents that…

    7 votes

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  16. He solicitado asistencia mediante helpTwitch, sobre que no me deja seguir a un canal en especifico (twitch.tv/GREEN) llevo mucho tiempo mandando tickets y siempre me contestan lo siguiente "Si aún tiene problemas para seguir a los usuarios / categorías, es posible que haya alcanzado el límite" señores, no he llegado al limite de creadores de contenido que sigo, ya que son muy pocos los que sigo, así que ese no sería el problema, Vuelvo y repito, y he hablado con el Creador de contenido, y me ha mostrado que NO ESTOY BLOQUEADO POR EL, por que si lo estuviera ni…

    7 votes

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    1 comment  ·  Bugs  ·  Admin →
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  17. Seit einigen Tagen habe ich ziemlich arge Probleme damit, Twitch über Opera GX zu nutzen.

    • Benachrichtigungen und Flüsternachrichten werden nicht geladen, wenn ich sie mir anzeigen lassen will

    • ich kann keine Clips erstellen, obwohl die Option verfügbar ist (es wird lediglich eine "autoblanc"-Seite aufgerufen

    • das Teilen von Subscribtion-Nachrichten im Livechat ist nicht möglich (die Nachricht kommt nach dem Absenden weder im Chat, noch im Dashboard des Streamers an)

    • der Kauf von Abonnements kann nicht abgeschlossen werden (es lädt und lädt, wird aber nicht fertig... Probleme mit den Zahlungsmitteln sind ausgeschlossen)

    • die Anzeige "Das Cookie-Gespräch" verschwindet nicht mehr ... egal, ob…

    7 votes

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    Gathering Interest  ·  0 comments  ·  Bugs  ·  Admin →
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  18. Apps on Windows 10/11 use Web Authentication Broker (special built-in UWP app) in order to securely authenticate a user.
    Unfortunately it still uses IE based web view. Causing this
    https://user-images.githubusercontent.com/2365592/145680353-6e0862a1-5251-4ee5-bf79-803a8e6f5a56.png
    You must add a special check and allow to open auth view in IE.

    How to reproduce
    Install https://www.microsoft.com/store/productId/9NN46KBBHL2W
    Try to authenticate

    Expected behavior
    Twitch is opened in Web Authentication Broker and allows to authenticate

    7 votes

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    0 comments  ·  Login  ·  Admin →
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  19. This happens frequently, If i follow a channel because I want to check it out or see when its online the notifications are automatically enabled and then ill get a notification in the middle of the night

    Added bonus if I then want to disable the notification on that channel I have to sit and watch an ad because it blocks the controls for this. So im either watching an ad at 4am or I'm likely forgetting and getting another notification the next day and getting woken up again.

    note; would be mitigated if we could only get notifications during…

    7 votes

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  20. Gardening category for streams for those who would like to build a community around planting, plant care & tips, flower & garden maintenance similar to the just chatting, or pools categories for IRL streaming in gardens.

    6 votes

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