Stop banning people without explanation and making it impossible to communicate with support
Pretty self explanatory, but multiple people I know have been banned without explanation. They submit an appeal stating they can't possibly defend themselves if they don't know what they did,. Appeal denied and now the "enhanced" resolution process that Dan Clancy bragged about at Twitch Con makes it literally impossible to contact support with additional information.
This process is still a complete dumpster fire. Why is there not a process which allows back and forth communication?
I get that at some point a decision is a decision, but when you're not telling someone what part in the thousands of words that make up all of your policies they broke, that's a bit ridiculous and impossible to defend.