59 results found

1. Twitch customer help continually giving me canned responses that DON'T address the problem I'm having

   I am on my THIRD attempt to get help from Twitch support after another user stole and used my personal phone number for their account without my permission or knowledge. Twitch support has twice now told me how to attach my number, completely ignoring that the issue is I can't use my number because it is being used by someone who is NOT me.

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2. IT SUCKS!!!

   YOUR SUPPORT AREN'T HELPFUL AT ALL. THEY ARE NOT RESPONDING TO MY INQUIRIES AND LEFT ME ON UNREAD.

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3. yourmom

   do NOT hire indians to give email support. their command of the english language is terrible. example: support case 09517956

   bro did not understand the word "every"

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4. Unable to contact Twitch Support

   I have an issue related to advertising settings, but cannot submit a support ticket through the help page. There is no subsection to request help with this, and I cannot just simply send an email to Support to get assistance with routing the issue to the right team.

   There needs to be a means of contacting Twitch support, especially when issues involve Twitch withholding advertising revenue share...

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5. Better appeal handling.

   Looking for a direct line to a twitch admin to appeal a permanent misunderstood suspension on a friends account. Proof of innocence provided. An immediate ban should not be issued based on an out of context conversation. First time offences from people should be more thoroughly investigated rather than 1 appeal in 6 months which is absurd.

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6. Bad user safety

   I moderator called csaszit on DyaRikku channel. Claimed he was from a country that didn't exist. I called him out for this. So due to how your website is setup he was able to cyber attack my network. I find this dangerous for my saftey and other. Which I blame you for due to you owning the website. I feel that this should be made more clear and not hidden in TOS.

   Also I found your navigation to log this issue mazey.

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7. Want too see only PC streamers no consoles at all

   Seperate console from pc , dont care about console players only PC

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8. twitch support recomandation

   Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch en l'ajoutant au site de streaming Twitch dans les paramètres? Jai du rechercher Twitch support sur google pour trouver le site web ce qui est un problème, car il y a des centaines de réponse a cette recherche dont des sites non protéger et il est difficile de trouver le véritable site de support de Twitch. J'espère recevoir un feedback de la part de Twitch a propos de ces 2 idées.

   there is no help from Twitch support, only automated messages/emails. would'nt it be possible to have a few people whos job would be to answer and help twitch users/content creators? i read some twitch support answers and theyre not situational. each issues are diferent and require a diferent answer/solution that an automated answer system cant manage. it's also really hard to find and access twitch support website. maybe make the twitch support website easier to find and to access by adding it on twitch streaming website, in the options? i had to search Twitch support on google to find it, which which is an issue as theres a lot of ****** websites apearing as a research answer and it makes it hard to find the real twitch support. i hope to get a feedback from twitch on those ideas.

   Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch… more

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9. Email to support streamers - Email de apoio aos streamers

   There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
   I hope you take this into account. Thanks!

   Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a um tema especifico e não encontrei e não consegui enviar mail em lado nenhum especifico! Enviei um mail em outro tema a pedir ajuda nesse sentido e a resposta dada foi basicamente : "se não encontra a resposta não o faça" Não acho que seja uma resposta que se de seja a quem for...
   Espero que tenham isto em consideração. Obrigada!

   There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
   I hope you take this into account. Thanks!

   Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a… more

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10. better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system

    better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system. meaning everyone should be treated equal when it comes to support cause most times i submitted tickets they would get closed as a duplicate which means that it never got looked at even though three times it was a different ticket so would it be better to hire more staff for support tickets or get rid of the old ones who can't do the job anymore and hire more motivated ones who are interested in the job

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11. Category / Tags not working.

    I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.

    Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just links me to the Tags/etc pages from Twitch, but don't actually address my problem. I've tried many troubleshooting ideas, and none of them work consistently. I'd like to figure out why this is happening, and how I can fix it.

    Thank you.

    I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.

    Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just… more

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12. Support Needs To Be Evaluated By A Third Party. 6 Months Of Gaslighting & Ignoring The Problem Of Hate Reports!

    First Some Context

    My ad revenue has been getting cut by twitch !
    pretty sure this is due to someone hate reporting me on repeat so my following disappears. twitch has done nothing about it besides doing investigations and not telling me anything, then after 2 weeks my revenue will return to normal (but still lost 60% of my revenue for those 2 weeks) untill the next hate reports (normally 2 days later), then all of this restarts!

    Always the same response! make sure to read the tos etc etc

    I am one of the few in the category i stream where i actually have read the TOS due to alot of hate reports and bans being put out around 7 month ago but this gets ignored.

    all i want is to be able to run my stream without seeing my revenue and viewership collapse because of haters and the system that allows them to do this on repeat.

    A few example's of a fix to reduce the issue

    You could give us the names of the accounts who hate report us so we can ban and block them but this needs to remove the streamer from the haters pages all together

    people dont like getting banned and will keep sending reports after just because its an option. this is incentive to do bad as they think "ohh am already banned why not report on repeat and waste everyone's time" so there needs to be a fix or repercussion

    make mobile verification mandatory for anyone to be able to make a report (phone numbers cost money and will deter some while allowing twitch to track fake reports of others and ban the phone number / ip / account of the hater.

    And finally a way to make sure support are doing the job they are payed for,

    How much money is twitch wasting paying people who basically don't do there job or do what they can to do the bare minimum.

    Hire a independent third party to check cases doesn't even need to be a huge team as its easy to see who is not doing there job, this way twitch can fire and reduce waste on lazy employees

    (saved just in case support closes this for no reason)

    First Some Context

    My ad revenue has been getting cut by twitch !
    pretty sure this is due to someone hate reporting me on repeat so my following disappears. twitch has done nothing about it besides doing investigations and not telling me anything, then after 2 weeks my revenue will return to normal (but still lost 60% of my revenue for those 2 weeks) untill the next hate reports (normally 2 days later), then all of this restarts!

    Always the same response! make sure to read the tos etc etc

    I am one of the few in the category i… more

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13. STOP SENDING THE KOREAN TWITCH NOTICE EMAIL

    STOP SENDING ME THE KOREAN TWITCH NOTICE EVERY **** DAY!!. i've received the notice every day for the past 3 days. WHY?

    am i going to receive this every **** day until the shutdown. PLEASE STOP SENDING IT.

    also the notification keeps showing when i go on the twitch site. i know it's important, BUT EVERY SINGLE DAY is excessive.

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14. Customer Service was awful

    I just have feedback on the customer support. I tried to log into my Twitch account and it wouldn’t work because I couldn’t remember the email. When trying to get help in order to login, the person who was “helping” me would not work with me at all. They required the email that I used to create the account in order to login, however, I didn’t know what the email was in the first place. I had my Twitch token and lots of other resources that I could’ve given in order to prove that the account was mine, but they just would not work with me. They simply said sorry no can-do. Have a nice day. I don’t know if this is standard for Twitch but honestly it was just awful trying to communicate with this person and get things settled. It seems like they didn’t actually care and they didn’t want to help me. Hopefully this is not how all Twitch support is.

    I just have feedback on the customer support. I tried to log into my Twitch account and it wouldn’t work because I couldn’t remember the email. When trying to get help in order to login, the person who was “helping” me would not work with me at all. They required the email that I used to create the account in order to login, however, I didn’t know what the email was in the first place. I had my Twitch token and lots of other resources that I could’ve given in order to prove that the account was mine, but they… more

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15. tem que melhorar o suporte da twitch

    tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.

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16. Customer Experience Exceeded My Expectations

    I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.

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17. Çek ödemelerinde destek ekibi çok zayıf kalıyor. Lokal bir servis gerek.

    Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün süreçte Twitch Destek ekibi hiçbir şekilde destek olmadı. Ne bilgi paylaştı, ne sorgulama yaptı. Bizden çıktı, iptal etmek isterseniz buradayız dışında yararlı hiçbir şey söylemediler. Ne desem bilemiyorum. Bütün şikayetlerime cevap olarak UserVoice'u kullanın demişler.kendimi burada buldum. en azından dile getirmiş olayım.

    Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün… more

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18. You are not giving ad-free experience as promised.

    You are not giving ad-free experience as promised. Customer service department is lazy. Rather than investigating why your program isn't working, you make customer do all the work in finding out why they are getting ads on subscriptions they paid for! And not only do your "solutions"/instructions NOT WORK, they messed up my computer!!! Now I'll have to pay someone else to fix what got screwed up because of your instructions. I am beyond disgusted with my Twitch experience and will most likely be deleting my Twitch account once my current subs expire.

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19. Steps that are taken when disrimination claims are made

    At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I can only assume they don't know how to handle it.

    At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I… more

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