Support Needs To Be Evaluated By A Third Party. 6 Months Of Gaslighting & Ignoring The Problem Of Hate Reports!
First Some Context
My ad revenue has been getting cut by twitch !
pretty sure this is due to someone hate reporting me on repeat so my following disappears. twitch has done nothing about it besides doing investigations and not telling me anything, then after 2 weeks my revenue will return to normal (but still lost 60% of my revenue for those 2 weeks) untill the next hate reports (normally 2 days later), then all of this restarts!
Always the same response! make sure to read the tos etc etc
I am one of the few in the category i stream where i actually have read the TOS due to alot of hate reports and bans being put out around 7 month ago but this gets ignored.
all i want is to be able to run my stream without seeing my revenue and viewership collapse because of haters and the system that allows them to do this on repeat.
A few example's of a fix to reduce the issue
You could give us the names of the accounts who hate report us so we can ban and block them but this needs to remove the streamer from the haters pages all together
people dont like getting banned and will keep sending reports after just because its an option. this is incentive to do bad as they think "ohh am already banned why not report on repeat and waste everyone's time" so there needs to be a fix or repercussion
make mobile verification mandatory for anyone to be able to make a report (phone numbers cost money and will deter some while allowing twitch to track fake reports of others and ban the phone number / ip / account of the hater.
And finally a way to make sure support are doing the job they are payed for,
How much money is twitch wasting paying people who basically don't do there job or do what they can to do the bare minimum.
Hire a independent third party to check cases doesn't even need to be a huge team as its easy to see who is not doing there job, this way twitch can fire and reduce waste on lazy employees
(saved just in case support closes this for no reason)