Protect streamers by preventing any access to channel for banned users
This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.
Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.
The proposed changes are:
1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
2. A banned user is prevented from viewing the stream itself, on site or using other means.
3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.
Additionally, to prevent excessive account creation, the following measures should be implemented as well:
6. Accounts need to be verified by e-mail.
7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
8. Limit the amount of accounts that can be created from a single IP address per day.
Thank you for your consideration.
We’re happy to announce that we have released an additional update to address these concerns. Streamers can now prevent their banned users from watching their livestreams. You can find and turn on this feature in the Moderation settings section of the Creator Dashboard, through the “Stop banned users from viewing stream” toggle.
Please note, this update 1). does not prevent users from watching livestreams from an incognito window or while logged out and 2). does not prevent users from viewing VODs, clips or highlights. We plan to explore extending the functionality of bans further, including but not limited to preventing VOD and clip playback.
In addition, we’ve made an update so that users that are blocked will now automatically be blocked from watching a streamer’s livestreams.
We will leave this thread open for your other points regarding preventing view of other content types and account creation.
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darthclide
commented
Paragraph after paragraph that translates to "I don't like it when people don't like me". There would be no harassment if you just moved on from that channel. But since you insist on trying to weasel your way back into the stream, you act surprised when people are toxic toward you.
And no, there are ZERO rules in the TOS saying what a streamer can and can't ban a viewer for. There is however a rule talking about harassment. Which is exactly what you are doing when you can't just leave a streamer alone after they ban you.
Furthermore, if the stream truly is abusing viewers, then that same stream is also likely doing hate raids. Which means trying to turn this into a "viewer victim complex" makes no sense.
If Twitch dealt with hate raids and other abuse towards streamers, I guarantee you that the only viewers left complaining about abuse, are those who need to grow up and learn how to behave.
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NightmareJoker2
commented
@VelvetChokehold
I do not care if I am not welcome there by some people in the chat. If they don't like me, they can shut up and leave and come back when I'm gone. It's what I do. Anything beyond that is simply disrespectful and rude. I don't visit a streamer's channel for the people in their chat. I talk to them in the same way as I talk to any stranger on the internet.
And if I make you uncomfortable, you should really consider what you did *yourself* that made it this way. There is something very wrong with you, or someone else who had an influence on your state of mind in this manner, if my presence ever makes you uncomfortable."Why not just let them have this and move along to other channels where you might find content suitable for you."
Because, like mentioned above, *they are harassing me* through intentional abuse of the shared ban info "feature", or ignorant misuse of the same.
You can, instead of banning someone, politely tell them that they are not welcome there. Because it's like you said, "If you don't feel welcomed somewhere then why would you go back there". But there's only one person of whom I will respect such a thing: The person who runs the channel. That means the streamer. Nobody else. And only if they wish for this intentionally, with full knowledge of why, and their reason is accurate and sound. A reason of "my community is not a good fit for you", "my chat doesn't like you", or "you were banned in some other channel" is of course not acceptable, but I can respect it, if you *tell me* (it makes you a terrible person, and I want nothing to do with you).
If that reason does however involve the musings, gossip and hearsay of abusive people in their chat, then no. I am not ever going to respect that. I fully, and without exception expect them to tell me who those people are, and to ban them from their chat and report them to Twitch's community admins instead. And if that means I turn into a problem, then so be it. I will not stand for harassment and bullying, ever. If you harass someone, the harassed person is entitled by legal statute to do everything within their means (including "harassing you about the issue") until you stop.And yes, to make the point with your analogy, if you hide the tools for your abuse, or things that you have stolen from someone in your house, *the abused are allowed* to break in, and disable the tools for your abuse or take back their property. (So long as they don't damage your house while doing so)
As far as Twitch is concerned, though, that means removing moderator privileges from abusive channel moderators, preventing the abusive channel moderators from moderating any channels, or preventing them from being granted moderator privileges again.
It means unbanning users who have been banned by such moderators.
It means providing them with the same tools to combat this form of abuse as any other.
And it means being transparent about the issue.But most importantly it means not adding features that can be abused, but provide no actual benefit (since they realistically can't work to do the task they are intended for), and it means *not removing* features that are useful for combating abuse after the fact (like the public follower API), but the removal of which fazes abusive people very little, since they can just be prepared and log follow and chat events in all channels to compile a list of channels a user they want to abuse is visiting.
It means thinking ahead and predicting the results and effects of your changes *before you make them*.
All of these features appear poorly implemented (mostly because in the real world, it can't actually be done), shortsighted (meaning they have adverse effects nobody thought about), and like they are merely meant to placate a few loud voices (streamers have loud voices, because they can yell their ignorant wishes to an audience of a moderate size, who will then similarly ignorantly regurgitate what they say and support them in sufficient numbers to inflate demand) and to provide them with a false sense of security, of which in actuality they have none, and can only have none. -
NightmareJoker2
commented
@darthclide
I guess you don't know what the ban experience is like.
1. Unlike a timeout, which merely prevents you from chatting, the chat is *hidden from your view*.
2. All third-party apps (API clients) that are connected to the channel with your user account at the time you are banned are kicked from the channel.
3. If the chat is then abusive towards the user who was just banned, you can't even see it.
4. If you are crafty enough to help yourself in this situation, by opening the chat from an incognito window or a different account (or doing this at all times to not lose any messages that are maybe worthy of a report), if you report the abusive users, *Twitch's community admins do not care*.
5. Shared ban info exists. The channel you have just been banned from can share their list of banned users with any other channel. In fact, they do this whenever they raid a channel. Being banned by itself turns into harassment of any banned user all by itself, merely by the channel raiding another channel that banned user may be active in. The feature is easily abused. Most moderators don't enter a reason about why a user is banned, and even if they do, the shared "mod comments" are separate and not available for review to the banned user, either, and can also not be reported for inaccuracy.
6. The community admins do not *ever* act on a report of a channel, behavior in a channel, or a moderator of a channel, from a user account that is banned in that channel. This is extremely problematic. Please don't ask how I know this.And no, a streamer *does not* have every right to ban a viewer. Banning someone is also a form of abuse. Banning someone who isn't disruptive to the broadcast in any way is simply unprofessional.
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Shinomiya_s
commented
@wtf_bro99999
I think that, like someone else also wrote, that Twitch has to support the user viewer too, since often they are victim of power abuse of streamers and moderators. BUT, now my question, if someone is really rude to you, does power abuse and all, and they ban you with ID ban, why would you even care?
No one who is a victim of someone, would want to keep supporting them, or going back to them. So what's the point? Why do you want to keep watching their stream?Let me tell you, the world is full of mean people, but what do we do? Should we go hiding ourself in the bedroom, and don't talk to anyone anymore? Why do I have to stay away from the internet, if I am not the problem, but you? How about people just starting behaving properly, so everyone can stay together? In my opinion, if you can not behave on the internet, than maybe it is you who should stay away from the internet.
I know women streamers who are being stalked, should they abandon their jobs because of some trash? Hiding in a bunker? H3ll no! -
Sydios
commented
Hardware ban needs to happen. Theres too many ban evasion going on. It's weird how it isn't already implemented?
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VelvetChokehold
commented
@NightmareJoker2 Yes, bullying is a horrible thing to happen, but on platform like Twitch you have all the control which streams to watch and interact with. If you don't feel welcomed somewhere then why would you go back there. One can go around bans and keep watching, but this ban update is of course just a little psychological thing; for streamers to have that moment of relief when they have an option to kick out person who makes them feel uncomfortable. You don't need to break rules or do much to become unwanted viewer if you keep behaving the way streamer or other viewers find disturbing.
Sometimes streamers channel is their workplace or the only way to spend their free time and socialize with others so they should have all the rights to choose who they're spending their time with.
You're just making yourself a problem If you are banned somewhere and still keep trying to go back just to prove a point or something like that. Why not just let them have this and move along to other channels where you might find content suitable for you. If a streamer, their content or their community annoys you then it's easier for you to just let them be and not keep hatewatching with all your might after you've been kicked out for a reason or another. Fighting against something like this is pointless and silly. When someone has told you to get out of their house because they don't like you and you still try to break in then you have to realize that you're the one going too far.
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Nate_LapT
commented
Banned users should be banned based on their hardware id, especially if it's the same one they've accessed the stream from many times prior.
Being about to ban evade doesn't help protect the streamer and their viewers from toxic abusive viewers.
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Nate_LapT
commented
Sounds like someone was banned and they're salty about it
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darthclide
commented
@NightmareJoker2 Nothing you said has anything to do with a streamer banning a viewer. What you are talking about is general harassment and bullying. You can still report channels on Twitch after you were banned. So your idea that getting banned gives viewer no recourse to file a report is a straight up lie.
And for the record, a streamer has every right to ban a viewer. No matter if the reason is just "they are annoying".
Overall, Twitch needs to take bullying/doxxing more seriously. And while I find it incredulous that you think the problem is a 50/50 split between rude streamers and rude viewers, I do wish Twitch cared more about the people who are threatened on a regular basis and Twitch does nothing to solve it.
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NightmareJoker2
commented
@Squeemeister I am not labeling all broadcasters as abusers. And it doesn't matter that the viewers outnumber the broadcasters, either. They, like the broadcasters, are largely not abusive.
The problem is merely, that these measures do not even work. You can make a new account, or open an incognito window (this option will not show you the chat history and channel point redemptions, though) and still watch or chat. Since this is the case, it is not at all reasonable to simply dismiss the issue in this way.
It is not okay to "protect" only the "streamers", and give the viewers none (yes, I realize some are both, even some more one than the other), going even so far as making it almost impossibly difficult for a viewer to file a valid report against a streamer or other viewers of theirs after having been banned. This is completely ignorant of human behavior. Streamers, just like viewers, are just people, and should all be given the same options of dealing with abuse.
However, because they often have a large audience, it is much easier for a broadcaster, their moderators and their other viewers to harass a viewer than the other way around: https://en.wikipedia.org/wiki/Mobbing
It doesn't even take anything special for them to do so. Just someone (broadcaster, moderator, other viewer) calling a viewer "annoying" can be more than enough to set off the bullies. Just like in school. -
wtf_bro99999
commented
This whole thing is stupid! It's almost like Twitch users don't want views so whats the point of streaming, plus if people are SO worried about a few people causing trouble, then they really shouldn't use the internet. There are people who get banned for no reason! Or being banned was an act of discrimination! This and the IP ban and only having one ban appeal ever, is BEYOND unfair and ridiculous! Its fine to have these things for those who were banned for using racial or homophobic slurs in chat but people who were banned for literally no reason or banned for being disabled is gross. Why aren't the ones who banned people for being disabled banned from the platform? What are you guys trying to pull?
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williamba30
commented
i like the idea of it but i wished for a feature to hide banned users from going to your channel instantly
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Grid21
commented
I still don't understand how to reply to comments on here, but yes, please apply this to Clips and VoDs and you'll have it made! Please! :D
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PaiSand
commented
Next step should be prevent banned users to see VODs, clips and highlights
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TomzerSRP
commented
This is a great change for the platform, but additionally I would like to have the option to "on/off" the ability for the banned user to watch the stream.
Some banned users are more harmful than others and the ability to choose the punishment per user would be a bit more balanced. -
Squeemeister
commented
Nightmarejoker2, you are not wrong but the same would be true if you'd just said "There are bad people in the world."
What you've first failed to consider is that it's far easier for a viewer to cause anonymous mischief (of any sort) and secondly that viewers far outnumber streamers who are, in fact, in charge of their channels and can, in fact, do whatever they want as long as it doesn't contradict Twitch ToS.
The behavior you mention as being "a common occurrence" should not be condoned but can and should be addressed without preventing the protection of streamers as proposed by this suggestion.
Finally let me address this very, very confused sentence: "And then here you are, requesting that all the things broadcasters intentionally, and with informed consent, broadcast to the public internet, be hidden from those who they abuse by banning them from their channel, and worse?"
I gather you have clearly had some troubling experiences on Twitch, but in the sentence above, you have labelled all broadcasters as abusers. This is obviously not the case and not the intention of these proposed changes. As glacially as these changes are being rolled out, you've ample time to propose some well thought out ideas of your own to help prevent exactly what you're talking about. -
NightmareJoker2
commented
I see a few glaring issues with this. There are broadcasters, and moderators of some broadcasters who will abuse the moderation functionality to harass certain viewers, too.
To give an example: From the list above, item #1 is already implemented (actually has been a few years now). It is normal that streamers and their moderators think that it is their channel, that they are in charge, and that they are allowed to ban whoever they want, whenever they want, for any reason, or even no reason at all. It is then a common occurrence, that both the broadcaster, their moderators and the rest of the community make fun of, and bully the user who has just been timed out or banned, and their chat message purged from the chat. The chat being hidden from view while this is happening makes it incredibly difficult for a viewer to report this abusive behavior from the participating users to the community administrators for site-wide enforcement. And to make matters even worse, since July 2022, if the abusive users enjoy a large amount of trust in the community, the Shared Ban Info feature will now amplify their abuse by marking whoever they banned from their chat for any reason *other than* actual abusive behavior as suspicious in any channel they raid or that their channel editors (who are usually also moderators) raid (sometimes without the broadcaster's knowledge) and giving the target channel the false impression that the user they banned for personal differences is purportedly abusive, when that couldn't be further from the truth.I can tell you from personal experience, for having been harassed in this way on Twitch myself, that the existing requirements already make it beyond difficult (and expensive!) to bring this form of abuse to the attention of the community administrators. It is incredibly annoying to have to make a separate user account, with a different email address, to get another cellphone number to "verify" it with, just so you can report abuse in a channel you have been banned from with the message context.
I also live in Germany, and all the harassment and abuse related reporting options turning into legal reporting options under "Netzwerkdurchsuchungsgesetz", which essentially means they're going to the legal team, which almost always rejects them within minutes, since the abuse doesn't meet criminal threshold in their view, instead of the community admins doesn't help much, either.And then here you are, requesting that all the things broadcasters intentionally, and with informed consent, broadcast to the public internet, be hidden from those who they abuse by banning them from their channel, and worse?
Please stop spreading the idea that only streamers get harassed. Viewers get harassed, too, sometimes by streamers, even. What you are proposing is making a harassment victim powerless to do anything about it. And that is not okay. -
StormtrooperDan11
commented
When a user has been banned from a channel they should also not be able to view the channel either. Not sure why it is only the chat and not the video as a ban is a ban? I know impossible to totally stop them viewing as if autohosted or another account could still view it. At least make it a little harder for them, if someone is banned it might be that streamer is uncomfortbale with someone watching them. So this way is less likely they would be.
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Grid21
commented
Ok, since I don't understand how to reply to comments from anyone, I'll do it this way. THANK YOU for putting this feature into reality. I'm glad to know those who bullied me, won't be able to harass me. But the only issue I'd like to address is, what is to keep those who are banned from making other accounts to see the stream, or logging out to see it, or even using incognito mode on browsers to get around the ban or viewing? Did you make plans to deal with this too?
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Australis Fishing
commented
Best way to protect streamers is to remove more than one account per email address