899 results found

1. Restricted Messages logging

   Currently with the new User monitoring system, when a user has been marked as restricted all further messages from the user are not logged anywhere. So a use case: A user has been marked as Restricted due to ban evasion and decides to come into a channel to be unruly and toxic, the messages are hidden from the rest of chat and a moderator can action accordingly eg ban. That said user comes back at a later period and requests an unban. There is no context other than the user is restricted. There is none of the users messages in their usercard leaving the moderator / streamer lacking critical information in making an informed decision.

   Currently with the new User monitoring system, when a user has been marked as restricted all further messages from the user are not logged anywhere. So a use case: A user has been marked as Restricted due to ban evasion and decides to come into a channel to be unruly and toxic, the messages are hidden from the rest of chat and a moderator can action accordingly eg ban. That said user comes back at a later period and requests an unban. There is no context other than the user is restricted. There is none of the users messages in… more

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   3 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

2. Chat Moderation Tool

   Hello everyone, today I come to propose an idea of ​​a tool that will help when moderating a chat and communicating between the moderators of a chat.
   The idea consists of a command that when entering it in the chat, there will be another chat but hidden, similar to how / poll works. To which only the moderators and the streamer will have access, this would be very useful for communication between the moderators and in support of the new tools recently included in the platform, such as the "Suspicious User"
   This would allow any questions the moderators have to be discussed through that chat, or if a moderator marks a user as suspicious, explain why. All of this can be implemented, for example, via a command like / mch (Moderator Chat) or a section in the sidebar in the moderator view of the broadcast.

   Spanish version:

   Hola a todos, hoy les vengo a proponer una idea de una herramienta que ayudara a la hora de moderar un chat y comunicarse entre los moderadores de un chat.
   La idea consiste en un comando que al ingresarlo en el chat, habrá otro chat pero oculto, similar a como funciona / poll. Al cual solo tendrán acceso los moderadores y el streamer, esto sería de gran utilidad para la comunicación entre los moderadores y en apoyo a las nuevas herramientas incluidas recientemente en la plataforma, como el "Usuario Sospechoso"
   Esto permitiría que cualquier pregunta que tengan los moderadores se discuta a través de ese chat, o si un moderador marca a un usuario como sospechoso, explicar por qué. Todo esto se puede implementar, por ejemplo, a través de un comando como / mch (Chat de moderador) o una sección en la barra lateral en la vista de moderador de la transmisión.

   Hello everyone, today I come to propose an idea of ​​a tool that will help when moderating a chat and communicating between the moderators of a chat.
   The idea consists of a command that when entering it in the chat, there will be another chat but hidden, similar to how / poll works. To which only the moderators and the streamer will have access, this would be very useful for communication between the moderators and in support of the new tools recently included in the platform, such as the "Suspicious User"
   This would allow any questions the moderators have to… more

   6 votes

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   1 comment  ·  Mod Tools  ·  Delete…  ·  Admin →

3. Add a reason on Suspicious Account

   Mods can flag a Suspicious user on chat, but the streamer can only see "Username flagged as Suspicious by Badiiin" for example.

   it would be way more useful if the streamer could see the reason why I flagged the user. Writen by the moderator himself.

   Example:

   "Username flagged as Suspicious by Badiin, reason: Account created just a minute before the follow"

   7 votes

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

4. @everyone tag in chat From the moderator rank

   @everyone tag in chat From the moderator rank!

   Chatters from moderator rank can make @everyone in chat to share important messages so that everyone sees it and gets tagged.

   very simple and easy.

   9 votes

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

5. The Mod-View is nice but some short-sighted things are driving me crazy...

   Upfront: Please open a User-Voice section dedicated to the Mod-View - Why does the Creator Dashboard have one and the Mod-View not?

   1. In the user view (clicking on a user in mod-view or when reviewing an unban request), seeing when a user was timeouted or banned is so useless without seeing the message the ban was for. Please just show the last 5 messages they had before the ban and put a link to the chat-thread where I can look at more. I don't want to scroll 900 messages to see what an old ban was for. This should be pretty easy to implement judging by the way it's displayed.

   2. Add toggleable dictionaries in the blacklist. Often situations arise where we want to put a whole bunch of words onto a blacklist (e.g. Riot Games servers are down or some news went viral and we don't want to talk about it). It'd be great to have the ability to add these to a dictionary and turn different dictionaries on and off at a whim instead of having to add/delete 10 words one by one each time.

   3. Mods get insulted a lot in whispers, thats life (has gotten better with unban requests though, ty.). We ban users if they insult us but this is untraceable for other mods when they get asked for an unban. We circumvent this issue by screenshotting it with a tool like gyazo and pasting the link into mod-comments but the ability to link a ban directly to a mod-whisper for all moderators to see would be the right way to do it.

   4. As is said unban requests are great but please give us an option to allow people to repeat their unban requests every now and then. If someone gets denied they don't have access to the chat and can't see mods to dm, even years later. They should have the possibility to repeat their request at a later point in time and multiple times.

   5. Give mods the ability to highlight their messages back. We used to do this with /me and timeout chat users that used /me themselves. (Worked Great) I kind of understand why it got removed, however the italic version is beyond useless and only annoying. Just give us the option to disable it for chat users and enable it (in color) for mods and bots needing to do an announcement to chat.

   6. Introduce a mods-only chat where we can coordinate things between us and the streamer without using a different platform like discord in parallel.

   I hope some of these ideas are implemented, the first two alone would make life a lot easier!

   Best,

   Dohvah

   Upfront: Please open a User-Voice section dedicated to the Mod-View - Why does the Creator Dashboard have one and the Mod-View not?

   1. In the user view (clicking on a user in mod-view or when reviewing an unban request), seeing when a user was timeouted or banned is so useless without seeing the message the ban was for. Please just show the last 5 messages they had before the ban and put a link to the chat-thread where I can look at more. I don't want to scroll 900 messages to see what an old ban was for. This should be… more

   1 vote

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   1 comment  ·  Mod View  ·  Delete…  ·  Admin →

6. Change Timeout Value in Moderation Settings

   The current value for timeouts is 600 seconds. It would be helpful if this number could be adjusted in moderation setting. When the Timeout button is clicked in chat, the user would be on timeout for the adjusted amount of time. Example: In Moderator Settings, change 600 seconds to ten seconds. When the Timeout button is used on a person in chat, they will be on timeout for ten seconds.

   35 votes

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   6 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

7. Have the option to add a custom Non-Mod Chat Delay

   There is only 2 seconds 4 seconds and 6 seconds it would be nice if i can set a customs time

   3 votes

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

8. Create Automod rule sets based on viewer loyalty

   Make rule sets of automod strictness, whereas each set is applied to a type of viewer determined by streamer. For example:
   - Followed less than a week ago: Very strict.
   - Followed more than 6 months ago: Less strict.
   - Subscribed for 5 years straight and <2 timeouts: No auto-moderation.

   The main problem with a universal automod rule set (i.e. current automod, as of Dec 2021) is that when a flaggable word is used with amicable intent by a loyal viewer and then manually permitted by a mod, the same permitted word can now be used maliciously by bots and unsavory viewers.

   This simple solution introduces a gradient more representative of realistic viewer behavior, thus reducing false positives. I'm certain Twitch has both the data and the technical staff to make this invaluable differentiation possible in a short amount of time.

   After all, it makes no sense that both of the following messages are treated the same way by automod:

   3-year loyal viewer: "Are you %@#&ing serious?? Congrats on the new car!!"

   New account, followed 5 seconds ago: "%@#& your ugly teeth"

   Make rule sets of automod strictness, whereas each set is applied to a type of viewer determined by streamer. For example:
   - Followed less than a week ago: Very strict.
   - Followed more than 6 months ago: Less strict.
   - Subscribed for 5 years straight and <2 timeouts: No auto-moderation.

   The main problem with a universal automod rule set (i.e. current automod, as of Dec 2021) is that when a flaggable word is used with amicable intent by a loyal viewer and then manually permitted by a mod, the same permitted word can now be used maliciously by bots and… more

   2 votes

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   0 comments  ·  AutoMod  ·  Delete…  ·  Admin →

9. Logging Messages Caught in the Suspicious User feature

   Please log the held restricted/monitored messages from suspicious users like automod comments are logged.

   Due to the nature of a lot of traffic in large channels, messages in the Suspicious Users widget in mod view expire leaving banned users logs empty with only the message prompting you to go to the mod view widget and who banned them.

   This potential oversight not logging the actual message could lead to another mod seeing a user banned for no reason if the banning mod fails to leave a mod comment or the offenders username isn't an obvious tell to a ban evader.

   Thank you.

   Please log the held restricted/monitored messages from suspicious users like automod comments are logged.

   Due to the nature of a lot of traffic in large channels, messages in the Suspicious Users widget in mod view expire leaving banned users logs empty with only the message prompting you to go to the mod view widget and who banned them.

   This potential oversight not logging the actual message could lead to another mod seeing a user banned for no reason if the banning mod fails to leave a mod comment or the offenders username isn't an obvious tell to a ban evader.

   … more

   52 votes

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   8 comments  ·  UserCard  ·  Delete…  ·  Admin →

10. mod

    Chat Ban Evaders not allowed to host or follow the channel.

    3 votes

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    0 comments  ·  Chat Verification  ·  Delete…  ·  Admin →

11. The new feature restrictions

    I like how you manage to bring this ban evading feature too but even improve it a little bit it would be working better if the reply for the restricted user would not receive a message saying "Your message wasn't posted due to conflicts with the channel's moderation settings." it would flow into chat acting like normal but not give any alerts to that.

    Like lest being honest if you post 10 messages every time you get "Your message wasn't posted due to conflicts with the channel's moderation settings." it is leading to that okay person knowing they are restricted they just make a new account bypass it that way.

    But instead, it flows just chat acting "normally" not alerting the user that they have been restricted by that message because they can simply copy paster another user message which they see get through and know they have been restricted.

    I like how you manage to bring this ban evading feature too but even improve it a little bit it would be working better if the reply for the restricted user would not receive a message saying "Your message wasn't posted due to conflicts with the channel's moderation settings." it would flow into chat acting like normal but not give any alerts to that.

    Like lest being honest if you post 10 messages every time you get "Your message wasn't posted due to conflicts with the channel's moderation settings." it is leading to that okay person knowing they are restricted… more

    11 votes

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    0 comments  ·  Chat Verification  ·  Delete…  ·  Admin →

12. Suspicious User Controls tweaking

    The TL;DR - allow the option to turn off the highlighting of restricted and monitored users, while still having their messages viewable in the suspicious user activity widget.

    The new "Suspicious User Controls" feature, while having a lot of potential, currently works in a very counter-productive way. "Restricted" users are notified that they are being restricted, however their messages still show up on both the broadcaster and moderators vision - with an additional highlight. For automatically flagged users this makes sense, but whats the point of manually restricting an account when you could just ban them instead?
    This feature would probably work better being used more as a shadowban mechanic, that way ban evaders don't know to make new accounts.
    Additionally, having messages sent by "Restricted" users only be shown in the "Suspicious User Activity" widget (as an optional setting) would allow creators to more easily ignore ban evaders and just get on with their stream.

    Similarly, "Monitored" users messages still showing up in chat is great, but having all of their messages highlighted with an extra line of height makes it look very similar to the "Highlight my message" redeem. Having those messages simply appear as normal in stream chat, but show up on a list in the "Suspicious User Activity" widget would allow moderators to quickly filter out content while allowing the broadcaster to better focus on interacting with their fans.

    The TL;DR - allow the option to turn off the highlighting of restricted and monitored users, while still having their messages viewable in the suspicious user activity widget.

    The new "Suspicious User Controls" feature, while having a lot of potential, currently works in a very counter-productive way. "Restricted" users are notified that they are being restricted, however their messages still show up on both the broadcaster and moderators vision - with an additional highlight. For automatically flagged users this makes sense, but whats the point of manually restricting an account when you could just ban them instead?
    This feature would… more

    48 votes

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    4 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

13. Improvements to monitor and restrict tools for general use

    I really like the new monitor and restrict tools introduced today for ban evasion detection! I did some testing of using monitor and restrict for general moderation, and there are three improvements that would dramatically improve their usability and impacts:

    • Please add the ability to add a reason for monitoring a user's messages, the same way that /timeout and /ban have a [reason] field. This will let other mods know what kind of monitoring they should be doing. An example for how I would like to use this is: a user who is toeing the lines of rules in the channel, like saying slightly sexual things. It would be great for the streamer or a mod to be able to use "/monitor SuspiciousUser getting a bit close to uncomfortable" so that other mods can use that context in the future.

    • Tracking restricted messages in the user's chat history: I was testing restricting a user, and since their messages were rejected they didn't come up in the mod view of that user's profile afterwards. Since mods and the streamer can still see those messages, it's important to be able to go back and report the content of that message afterwards by viewing the user profile.

    • Discuss whether the restricted user should see that their messages were rejected. At the moment they see the same message they see for automod rejections, but it would be better for us if they can't see whether or not their messages successfully sent, like a silent mute rather than an active rejection. I feel like abusers will use that knowledge to send disgusting highlighted messages that only the mods and streamer can see, which can still cause real harm.

    I really like the new monitor and restrict tools introduced today for ban evasion detection! I did some testing of using monitor and restrict for general moderation, and there are three improvements that would dramatically improve their usability and impacts:

    • Please add the ability to add a reason for monitoring a user's messages, the same way that /timeout and /ban have a [reason] field. This will let other mods know what kind of monitoring they should be doing. An example for how I would like to use this is: a user who is toeing the lines of rules in the… more

    27 votes

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    2 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

14. mods bell

    mods should have a bell that they can ring it so the streamer can hear it to read chat if the mods want to tell the streamer something important, like if the streamer is muted or the cam not working.

    6 votes

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    1 comment  ·  Mod Tools  ·  Delete…  ·  Admin →

15. Prevent Unverified Users without a phone number added to their account from following your channel.

    Prevent Unverified Users without a phone number added to their account from following your channel. This setting should be toggle-able by the streamer in the Dashboard and will prevent follow bots from spamming your stream with follows from unverified, brand new accounts that were generated with scripts.

    34 votes

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    8 comments  ·  Chat Verification  ·  Delete…  ·  Admin →

16. When suspending creators, provide a timestamp of the violation

    I help manage various Twitch streamers ( https://i.imgur.com/b0XlJ4h.png ). The suggestion is necessary as the reason given is vague to the point of not possibly identifiable. The timestamp given ( https://i.imgur.com/17kt1sC.png ) is the start of a 9 hour stream, not a point during it, so the possible examples given;
    - Slur based on ethnicity ( they're both white )
    - Asserting mentally inferiority due to gender ( they're both trans-women )
    - Claiming that another person s a danger to society because of their religion ( possible religious affiliations never came up )

    I, the content creator, and the community has no idea what behavior to correct. Leading with "keeping our community safe" before suspending someone for 30 Days with "good luck finding out why" has the opposite effect.

    I help manage various Twitch streamers ( https://i.imgur.com/b0XlJ4h.png ). The suggestion is necessary as the reason given is vague to the point of not possibly identifiable. The timestamp given ( https://i.imgur.com/17kt1sC.png ) is the start of a 9 hour stream, not a point during it, so the possible examples given;
    - Slur based on ethnicity ( they're both white )
    - Asserting mentally inferiority due to gender ( they're both trans-women )
    - Claiming that another person s a danger to society because of their religion ( possible religious affiliations never came up )

    I, the content creator, and the… more

    5 votes

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    0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →

17. Change the Telephone requirements - Verified Accounts Only Chat

    The new restrictions on verified chat requires using a personal mobile number only??? You want me to expose my personal mobile number to being hacked or used for your marketing purposes? I have a VOIP number associated with my my email and mobile number for the purpose of keeping things separated that I have used for SEVEN YEARS for security purposes. It is a shame that you don't respect your user's privacy and security. The recent hack of Twitch is proof I don't want you to have my personal mobile number. You need to change the requirement, since I have a verified email with Twitch (for years) and have a verified voip number that I have used for years.... not sure why everyone else accepts my VOIP but Twitch does not??? Oh, and 2fa that requires texting on SMS is NOT secure and is an easy way to have an account hacked... bad internet security on your part! Change the requirements or many channels will lose viewers/subs.

    The new restrictions on verified chat requires using a personal mobile number only??? You want me to expose my personal mobile number to being hacked or used for your marketing purposes? I have a VOIP number associated with my my email and mobile number for the purpose of keeping things separated that I have used for SEVEN YEARS for security purposes. It is a shame that you don't respect your user's privacy and security. The recent hack of Twitch is proof I don't want you to have my personal mobile number. You need to change the requirement, since I have… more

    45 votes

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    14 comments  ·  Chat Verification  ·  Delete…  ·  Admin →

18. Incorporate PII (personal info) detection to AutoMod blocking.

    Hi so I wanted to get into streaming but the idea of getting doxxed is sketchy.
    Twitch runs on AWS which is a large cloud platform. Part of that platform is a service called Amazon Comprehend. Comprehend tries to detect if data is personal info, like addresses, etc.

    https://aws.amazon.com/blogs/machine-learning/detecting-and-redacting-pii-using-amazon-comprehend/

    It would be super cool if this could be integrated into the AutoMod so doxxing can't happen as easily.

    4 votes

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    0 comments  ·  AutoMod  ·  Delete…  ·  Admin →

19. Tooltip when hovering over Category image.

    Please add a tooltip to popup to show the name of the Category when hovering the mouse over the Category image in Mod View.

    The name of the Category can popup on the mouse in the same way the tooltips popup when hovering over the docked widgets.

    The Category image is small and sometimes it is not always noticeable what the game is by looking at the small picture.

    Currently you need to click to open the category page or look at the URL destination in the browser to confirm the name of the Category when hovering over the Category image.

    Please add a tooltip to popup to show the name of the Category when hovering the mouse over the Category image in Mod View.

    The name of the Category can popup on the mouse in the same way the tooltips popup when hovering over the docked widgets.

    The Category image is small and sometimes it is not always noticeable what the game is by looking at the small picture.

    Currently you need to click to open the category page or look at the URL destination in the browser to confirm the name of the Category when hovering over the Category… more

    2 votes

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    0 comments  ·  Mod View  ·  Delete…  ·  Admin →

20. Unblock "játék" word in Hungarian moderation table

    Twitch should not moderate the word "game" and its inflected forms in the Live Notifications interface. A gaming streaming service provider bans the Hungarian equivalent of the word Gamenig

    1 vote

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    0 comments  ·  AutoMod  ·  Delete…  ·  Admin →