68 results found

1. Twitch Community Discord Server

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

   What could you do on the Twitch Discord?
   In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
   Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

   In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

   Greetings Paul

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner… more

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2. Creator assistance with customer service in exchange for New Community Showcase channel.

   Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

   In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

   All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

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3. Bug Report

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about the bug.

   • The password being used is 70 characters long. (Regardless, still happens with less characters)

   • The password gen that made the password can be found here: https://github.com/therealOri/PassGen

   • The password generator makes passwords with unicode, greek, korean, russian, portuguese, numbers, and english letters/characters. (soon to be many more).

   • I have found out that certain symbols and potentially any language other than english makes this bug happen. I assume it's the certain symbols that break it more so, as it'd be dumb to freak out/break over other languages being used.

   TLDR;
   When changing your password to something really long and complex that happens to have certain symbols and languages, it breaks and says that it is to easy to guess, when in reality..that is not possible.

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about… more

   6 votes

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4. More transparency in decisionmaking

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta versions of your website without giving them a chance to back out.
   --> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

   I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
   But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
   Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
   You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

   Sincerely,
   Raghnal

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta… more

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5. Live support for tech issues

   We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

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6. Twitch Manager Contacts

   We want to know who our twitch managers are, and an easy way to contact them, either via discord, or email. More transparent way to chat with our questions, not only for the big streamers, but also for the minorities from small countires like Bulgaria and such. We love the platform, we just want to be in touch with the people responsible for our region.

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7. Better messaging system for creators to contact Twitch staff.

   The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

   Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

   7 votes

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8. Add an error code search on help.twitch.tv

   When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

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