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Customer Experience

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Customer Experience

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60 results found

  1. Integrate an AI-driven bot with Twitch's complete information, encompassing TOS, CG, UserVoice, etc. Enable universal access for users to simplify navigation, explain rules, and assist in finding the right channels for specific feedback. Leverage the capabilities of AI to enhance user experience across Twitch.

    1 vote

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  2. I do not agree with the new sexual content policy, as due to people being naked on streams Twitch has allowed it to be ok but when Vtubers show any under boob or are wearing a bodysuit Twitch wants to get mad and ban them and I don’t think that is fair as big corporation VTuber get away with it but y’all wanna go after a streamer with a smaller view range and I don’t find that fair at all as most of Twitch is made of VTuber communities. So if your gonna change the policy you should allow it…

    3 votes

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  3. Make it able to mute video, so sound only, to limit data transfer.

    1 vote

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  4. As someone who has watched too much Twitch over the years, I have never even thought to come to a page like this until recently. In the hopes that someone actually reads this, I'd like to express my concerns about the overall quality of streams recently on Twitch, and the tactics some streamers are using to try to make more money.

    One of the biggest issues that is bothersome as a viewer is streamers that are now "Live" for days on end. They go live for a certain amount of time, and then just loop videos with a message on…

    2 votes

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  5. I can click the delete button on the prime gaming boxes after i claimed then, but the last one always can not be deleted. I have to refresh the page / the stream to make it disappear, which makes me in some circumstances watch the ads again.

    2 votes

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  6. I have literally proved Twitch support wrong - I had properly met all of the requisites required to receive the Crunchyroll drops "60 Days free", yet never received the drop. After a couple of tickets, Twitch was NOT supportive at all, nor willing to perform their due diligence in investigating whether or not this was true. In fact, it was INCREDIBLY difficult to get any reply to my submissions, may entries were purposefully ignored and STILL are.

    I have provided their twitch staff proof with timestamps where they could determine yes these do match with the requirements to receive the…

    2 votes

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  7. I do understand that Twitch needs the ads that run during the streams for revenue but I find the unpredictable timing of the ads to be very problematic.

    I very much wish that I could schedule the ads to run at a regular time. My preference would be at a predetermined number of minutes before the bottom of the hour. If I knew that they were coming every hour at that time then I could plan accordingly. (I so dislike the pre-roll ads as I think they quite often discourage potential viewers from watching my stream and will do whatever…

    2 votes

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  8. Everything I use the twitch app for ( Live followed channels and followed channels) keeps getting pushed further and further down on the page and it’s getting ridiculous. I understand the advert at the top but can it be shrunk down to a reasonable size? It takes up half the page itself. And we truly need an option to opt out of “stories” and “recently featured clips”.
    If we want to see these extra clips, we go to that streamers page. Options for the user is always better and the app is simply just too cluttered in its current state.

    2 votes

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  9. Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
    I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
    Please add an option…

    6 votes

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  10. I had attended Twitch Con in Las Vegas,Nevada and i had scheduled a Meet & Greet with AlexZedra that was scheduled to be at Twitch Con on Sunday, October 22 from 11am to 12pm. upon my arrival at the meet aand greet station i had informed the staff member that i was here to attend the meet and greet for alexzedra and i was not informed via the Twitch Con app or there were no signs that stated that attendees going to the alex_zedra meet and greet that she did not show up to twitch con and that…

    1 vote

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  11. volevo proporre un maggiore aiuto per gli streamer piccoli come me a crescere, uno degli aiuti potrebbe essere avere più visibilità nella pagina iniziale come i partner visto che ci sono sempre loro in prima pagina e per noi piccoli risulta difficile crescere perchè molti utenti che guardano preferiscono guardare loro anche perchè nella lista risultano solo loro mentre noi piccoli siamo infondo alle pagine di ricerca e quindi con molta difficoltà ad essere notati.

    2 votes

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  12. Web browser experience > Whale browser (made by NAVER) is one of the active browsers used in Korea and the users are mostly 10s to 30s (which means this browser's target is very young) , but Twitch is not working on Whale browser. Please add Whale browser as a working browser so more Korean users can access and enjoy Twitch! Thanks!

    3 votes

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  13. The introduction of sub-drops on Twitch seems like a good idea on paper but the way Twitch has handled it is terrible. A page where a bunch of requirements in a list is all they offer and the rest is up to you leaving for vague situations and misrepresenting users to exploit the system for then Twitch support to tell you "We can't do anything" and send you the same list again.

    I think Twitch needs a dedicated drops filter system where Twitch shows you channels that guarantee to work with drops and sub-drops. If them streaming the game is…

    2 votes

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  14. 트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.

    2 votes

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    Gathering Interest  ·  0 comments  ·  Other  ·  Admin →
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  15. so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to…

    2 votes

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  16. The twitch support page is really bad. I can't categorise my problem, I would love a live chat with someone from the support team or maybe even an AI. It is really poor website design, the pages are not findable. It is overall just really bad and I expected much more from Twitch. I still have my problem on twitch and I don't know how to solve it or where I can solve it. 1 out of 10 experience for me. Just dissapointing...

    4 votes

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  17. On all pages after the area /p/ contains "© 2022 Twitch Interactive, Inc." in the footer section, I presume 2022 should be 2023.

    Example: https://www.twitch.tv/p/en/company/

    As you can see it's correct on the dev sub domain: https://dev.twitch.tv/

    3 votes

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  18. People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.

    4 votes

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  19. This is probably not a regular issue, but the last email I got from you guys had some error which made it look like complete spam when viewed from the iPhone default email client. There should be someone in the process to look over this since it's such a large mass email.

    Here's what I saw: https://i.imgur.com/3zTDHLJ.png

    3 votes

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  20. Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.

    3 votes

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