I hereby suggest easing account suspension measures related to bullying and harassment.
Concerning the issue of malicious individuals using multiple accounts to target specific users in order to abuse the measures mentioned above and force their suspension, I think chat-related issues can usually managed within channel moderation grounds without any active involvement of Twitch, except for the cases in which severe violations occure.
The current system imposes a 14-day suspension for repeated harassment towards others, which I consider excessive, for it can lead to mumerous mistaken suspensions. Additionally, avenues for appealing these suspensions are limited, raising concerns that users may leave Twitch if this issue persists.
Many acquaintances have experienced mistaken suspensions, while those who maliciously and falsely reported them faced no penalties. While recognizing the necessity to address trolling behaviour, I hereby suggest leniency in penalties is a more practical approach than the strict enforcement of the aforementioned suspension measures and appeal process.
Thank you.
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akawshi commented
Perhaps my reading comprehension is lacking, but I didn't see any particular causal link between “excessive” penalties on accounts and being able to determine if someone really should be sanctioned.
In other words, is the problem excessive penalties or incorrect penalties? If the penalties are loosened, we cannot assume that this will prevent malicious users from attacking us.What needs to be solved would be to prevent false banning. Wouldn't loosening the penalties only lighten the psychological burden on the attacker?