Stop banning innocent users who barely use their account for "botting or automated account"
There are numerous users out there who have been away from Twitch for various reasons, like busy working, on holiday, forgetting their account, etc. who then return to Twitch only to discover their account has been banned for "botting or automated account".
Case and point: my boyfriend, who was banned by twitch on Jan 29 2023 for botting [which he's never ever done], unbanned, and then banned again Feb 13 for the exact same reason. They're also MY ONLY MOD, so by banning them, you've effectively made my stream more vulnerable.
Put yourselves in their shoes. What if you were away to make food and come back to see a ban for botting? What if you had to work in a stressful environment day in day out, and then return to twitch after a while to see you've been banned? What about the streamers who rely on these users to be mods?
Meanwhile, there are users out there who are clearly botting, embedding their stream onto other sites to artificially inflate their viewcount to get higher spots on the discover page, and they don't get banned, they don't get told not to do it, or anything. not even a slap on the wrist.
YOUR OWN EMAILS STATE THAT "If you are not responsible for botting, Twitch will not take action against you." WHICH IS A COMPLETE LIE.