Stop banning innocent users who barely use their account for "botting or automated account"
There are numerous users out there who have been away from Twitch for various reasons, like busy working, on holiday, forgetting their account, etc. who then return to Twitch only to discover their account has been banned for "botting or automated account".
Case and point: my boyfriend, who was banned by twitch on Jan 29 2023 for botting [which he's never ever done], unbanned, and then banned again Feb 13 for the exact same reason. They're also MY ONLY MOD, so by banning them, you've effectively made my stream more vulnerable.
Put yourselves in their shoes. What if you were away to make food and come back to see a ban for botting? What if you had to work in a stressful environment day in day out, and then return to twitch after a while to see you've been banned? What about the streamers who rely on these users to be mods?
Meanwhile, there are users out there who are clearly botting, embedding their stream onto other sites to artificially inflate their viewcount to get higher spots on the discover page, and they don't get banned, they don't get told not to do it, or anything. not even a slap on the wrist.
YOUR OWN EMAILS STATE THAT "If you are not responsible for botting, Twitch will not take action against you." WHICH IS A COMPLETE LIE.
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mnggohan commented
True got banned too for no reason .... wanted to appeal but i need to login with my account havent changed my phonenumber .. ok fine search for my old phone ... found it... logged in .... verificationcode doesnt arrive... ok try sending message again..... "there was a problem" tried again .... same thing again... and again and again.... after 5 minutes "you sent to many requests" still no code another 20 min later i got one code 12 times... suprise... doesnt work.... now how am i supposed to appeal the ban?
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NoctisAhknor commented
Friend/Mod just got banned today out of nowhere... he literally just streamed a day ago too. Gets like no viewers and streams for fun occasionally like in what was is he a bot and he had no offenses prior but an "INDEFINITE BAN" is kinda ******** too. He literally has twitch prime and everything.
This has been an issue for years twitch and you let "big" streamers that blatantly are botting get away with it??